Event 6796 and 13360

[FreKac2]

Hi all,

Got a kind of weird issue in regard to the two events above.

I've searched around and haven't been able to find a matching discussion or tech note for this.

So far I've only been able to identify this for one perticular user.

But the Event information is more or less the same as the other discussions/tech notes.

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Event: 13360, Storage Archive:

An error was detected while accessing the Vault Database 'EVMBXVaultstore' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) [lines {1393,1395,1410,1428}] built Aug 6 19:31:21 2010): 

Description: 

dbo.uspcu_Vault Error: VaultId = "10BAE3771BA6884409123569CDA6BB7721110000evaultsite" does not exist.

SQL Command: 
uspi_Saveset

Additional Microsoft supplied information:

Source: Microsoft OLE DB Provider for SQL Server 
Number: 0x80040e14 
SQL State: 42000 
Native Error: 00050000 
HRESULT 0x80040e14

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Event 6796, Storage Archive:

A COM exception has been raised. 
<0x80040e14> 
Internal reference 
.\VaultStoreDB.cpp (CVaultStoreDB::AddSaveset) [lines {...,2498,2499,2500,2501,2502,2503,2504,2505,2506,2507,2508,2516}] built Aug 6 19:34:14 2010 

An exception is raised when a process encounters an unexpected fault. 

For more information, see Help and Support Center at  

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A couple of questions: the VaultID = in the first event, what does that vaultid transalte to ?

I've checked and there is not vaultid with that number/character sequence.

Also this perticular setup don't have any fingerprint database created (EV9 OR), the reason is it's going to be decommisioned once the the mailboxes have been migrated to a new environment incl. new EV setup.

Customer need to archive the mailboxes to speed up the migration.

Does EV9 require a Fingerprint DB or should it work without it ?

[JesusWept3 · Accepted solution]

Its a side effect of DeleteEmptyFolders in recent versions of EV Here is a technote: http://www.symantec.com/business/support/index?page=content&id=TECH75282

[FreKac2]

But shouldn't there be a 6592 event as well ?

I only get those two.

The regkey is not in the registry, though I can't say if it has been deleted sometime in the past.

[MarkBarefoot]

the TN states the errors as examples, that doesn't necessarily mean you will see all of them, so you should be ok to go with what JW2 said

[FreKac2]

Thanks guys, that did the trick.

Just a thought, might be good to add a line were it states that you may not see all events.

"Examples", could mean either or and there a number of tech notes in regard to the same event id's.

But thanks again :)