Event ID 2776

[mangler108]

Everyone,

I'm receiving an event error 2776 on my Enterprise Vault 9.0.2.1061 server, in a 2010 Exchange environment. The error states:
"An exception occurred in routine
CArchivingAgent::ProcessUserEx"

The following warning event 2270 appears immediately after:
"A queued operation exceeded the retry count and has been discarded

m_pIBackgroundArchivingAgent->ProcessUserEx(Priority = "true",
  ReportingMode = "false",
  Run Now mode = "3",
  ContinuousMode = "true",
  RollOverLogFile = "true",
  NumMsgsToArchivePerPass = "10000",
  legacyMessageStoreDn = "",
  legacyMailboxDn = "/O=STIHL/OU=US/cn=Recipients/cn=uanglerm",
  adMessageStoreDn = "",
  adMailboxDn = "",
  NULL,
  ProcessDisabledSuspended = "false");

HRESULT: 0xC0040AD8"

I have run dtrace on archivetask, but nothing really stuck out at me. This occurs when I run an archive task on any user's mailbox.

I am also receiving an Event 41291 on the status check, "It is more than 2 days since any archive-enabled mailboxes on Exchange Server Exchange were scanned for new archive eligible items.
 

[Arjun_Shelke]

I suspect something wrong here:

CArchivingAgent::GetDeletedItemFoldersList() - There are 3 folders with deleted items in them

Can you disable archiving from Deleted Items folder and test if archiving runs fine. You can do so by changing the mailbox policy applied to this user. Advanced tab >> Archiving General gives option to change deleted items archival behavior. You need to sync the user mailbox after this change and perform Run Now against this mailbox.

I hope this helps.

[mangler108]

I made the change to the policy, and synchronized the mailbox, but still receive all of the same errors.

"An exception occurred in routine

CArchivingAgent::ProcessUserEx"

and

"A queued operation exceeded the retry count and has been discarded

m_pIBackgroundArchivingAgent->ProcessUserEx(Priority = "true",
  ReportingMode = "false",
  Run Now mode = "3",
  ContinuousMode = "true",
  RollOverLogFile = "true",
  NumMsgsToArchivePerPass = "10000",
  legacyMessageStoreDn = "",
  legacyMailboxDn = "/O=STIHL/OU=US/cn=Recipients/cn=uanglerm",
  adMessageStoreDn = "",
  adMailboxDn = "",
  NULL,
  ProcessDisabledSuspended = "false");

HRESULT: 0xC0040AD8"

Also, when i run the archiving task in report mode, the log file is blank.

[mangler108 · Accepted solution]

I figured out the issue

I had a registry key set to Fix Orphaned shortcuts. I deleted that and archiving started right back up again, cleared all the errors in the event viewer.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents]
"FixOrphanedShortcut"=dword:00000001