04-25-2012 02:24 PM
When running Task Locator on a NetApp Device, I receive the following error"
** 4/25/2012 5:22:40 PM Hard disk search failure on TestServer : Failed to get list of volumes on NetApp Filer : Error HRESULT E_FAIL has been returned from a call to a COM component. **"
The EVAccount is an admin on the NetApp, whay is casuing it to locate the PST files??
Solved! Go to Solution.
05-01-2012 03:17 PM
Sorry about the confusion, I didn't take that as a specific answer to the question. :)
Yes, that will make a difference, as the above will not apply.
Are you EV 10 base? If yes, I think this is your issue:
Article: TECH167223 | | | Created: 2011-08-16 | | | Updated: 2012-04-23 | | | Article URL http://www.symantec.com/docs/TECH167223 |
04-25-2012 02:59 PM
from the surface it looks like either an authentication issue or a firewall / network access issue
04-25-2012 03:01 PM
I am a local admin on the netapp and there are no firewalls between the EV and netapp.
04-25-2012 03:30 PM
Could you check this:
Is cifs-share-list-iter-start "allowed" when the root volume is Unix style? If it's allowed are permissions required explicitly to be able to call that API?
https://www-secure.symantec.com/connect/forums/pst-locator-fails-get-list-volumes-netapp-vfiler
04-25-2012 06:00 PM
Ok, my netapp guys gave the EV account full access. The task is now processing. Is there anyway to limit the scans only to the cifs shares it should have access too? Right now it is processing for hours with no results and I think it is because it is scanning the whole netapp.
04-25-2012 06:10 PM
You can exclude shares but not name ones you want it to search explicity.
You can set that in the PstLocatorTask.exe.config on the root *:\Program Files\Enterprise Vault.
It would look like this:
<configuration>
<configSections>
<section name="PSTSettings" type="System.Configuration.DictionarySectionHandler" />
</configSections>
<runtime>
<generatePublisherEvidence enabled="false"/>
</runtime>
<PSTSettings>
<!-- ';' separated list of shares that are not to be searched; Default "" -->
<add key="SharesToAvoid" value="share_1;share_2;share_3..."/>
</PSTSettings>
</configuration>
Article URL http://www.symantec.com/docs/HOWTO56990
04-26-2012 04:10 PM
I excluded the shares and it PSTLocator is processing for 30 minutes. However, nothing shows up in the logs. I excluded ALL shares and mountpoints, except the PST shares. How do I know if it is working?
04-26-2012 04:22 PM
In the :\Program Files\Enterprise Vault\Reports folder their will be a log file called something like PstLocTask_EVSERVER_20120617155928.
Open that up and see what it says. You could also start a dtrace and let it run for a minute, that should give some idea.
04-26-2012 05:02 PM
Don't see anything from the Dtrace and the log file has not updated in over an hour.
04-27-2012 07:12 AM
The PSTLocator log now says:
4/27/2012 6:00:05 AM Found a total of 0 new PSTs.
4/27/2012 6:00:05 AM PST Locator Task normal completion after a stop request or at end of schedule
Anyone have an idea?
04-27-2012 07:21 AM
Start the dtrace and do a Run Now on the Locator task. It should list out the shares it is looking at.
04-27-2012 07:32 AM
I did that. The shares do not show up. Only the Exception shares appeared.
04-27-2012 07:38 AM
So remove the exceptions and just let the Locator run. Do they show up then?
04-29-2012 04:18 AM
I am able to access the SHARE from the EV Servers, but the scans do not work. It seems it only looks at Mountpoints, and nothing on the Shares.
04-30-2012 04:10 PM
Anyone can help?
04-30-2012 04:17 PM
Your trace indicts it doesn't have the right permissions,
Access to the path '\\SAN1\CAShared01$' is denied
What share are your PST's on? Did you see the the post I made earlier?
https://www-secure.symantec.com/connect/forums/failing-retrieve-pst-netapp#comment-7044121
04-30-2012 04:25 PM
CAShared01$ is a mount point and hidden. The PST are not on there so I do not need access to those mount points. My PST's are located in a folder called EMAIL, but this does not appear on the scan, only the mount points appear.
I do not have exclusions.
05-01-2012 11:46 AM
anyone?
05-01-2012 12:21 PM
This is the third time I have asked and don't believe you have answered, did you have your admins check this?
Is cifs-share-list-iter-start "allowed" when the root volume is Unix style? If it's allowed are permissions required explicitly to be able to call that API?
https://www-secure.symantec.com/connect/forums/pst-locator-fails-get-list-volumes-netapp-vfiler
05-01-2012 02:06 PM
Tony,
As I mentioned above (https://www-secure.symantec.com/connect/forums/failing-retrieve-pst-netapp#comment-7044331) the NetApp Admin provided this account with Admin access to the NetApp device. This account can go anywhere and access everything on the netapp.
I can also browse the shares but EV does not pick it up in the PST Locator scans.
EDIT** I spoke with the NetApp Admin and he mentioned all of our shares are in NTFS, not Unix style. Don't know if that makes a difference.