Failing to Retrieve PST from NetApp

[anon1m0us1]

When running Task Locator on a NetApp Device, I receive the following error"
** 4/25/2012 5:22:40 PM Hard disk search failure on TestServer : Failed to get list of volumes on NetApp Filer : Error HRESULT E_FAIL has been returned from a call to a COM component. **"

The EVAccount is an admin on the NetApp, whay is casuing it to locate the PST files??

[AndrewB]

from the surface it looks like either an authentication issue or a firewall / network access issue

[anon1m0us1]

I am a local admin on the netapp and there are no firewalls between the EV and netapp.

[TonySterling]

Could you check this:

Is cifs-share-list-iter-start "allowed" when the root volume is Unix style?   If it's allowed are permissions required explicitly to be able to call that API?

https://www-secure.symantec.com/connect/forums/pst-locator-fails-get-list-volumes-netapp-vfiler

[anon1m0us1]

Ok, my netapp guys gave the EV account full access. The task is now processing. Is there anyway to limit the scans only to the cifs shares it should have access too? Right now it is processing for hours with no results and I think it is because it is scanning the whole netapp.

[TonySterling]

You can exclude shares but not name ones you want it to search explicity.

You can set that in the PstLocatorTask.exe.config on the root *:\Program Files\Enterprise Vault.

It would look like this:

<configuration>

    <configSections>
        <section name="PSTSettings" type="System.Configuration.DictionarySectionHandler" />
    </configSections>

    <runtime>
        <generatePublisherEvidence enabled="false"/>
    </runtime>
    
    <PSTSettings>
   
        <!--  ';' separated list of shares that are not to be searched; Default "" -->
       <add key="SharesToAvoid" value="share_1;share_2;share_3..."/>


    </PSTSettings>
    
</configuration>

Article URL http://www.symantec.com/docs/HOWTO56990

[anon1m0us1]

I excluded the shares and it PSTLocator is processing for 30 minutes. However, nothing shows up in the logs. I excluded ALL shares and mountpoints, except the PST shares. How do I know if it is working?

[TonySterling]

In the :\Program Files\Enterprise Vault\Reports folder their will be a log file called something like PstLocTask_EVSERVER_20120617155928.

Open that up and see what it says.  You could also start a dtrace and let it run for a minute, that should give some idea.

[anon1m0us1]

Don't see anything from the Dtrace and the log file has not updated in over an hour.

[anon1m0us1]

The PSTLocator log now says:

   4/27/2012 6:00:05 AM Found a total of 0 new PSTs.
   4/27/2012 6:00:05 AM PST Locator Task normal completion after a stop request or at end of schedule
 

Anyone have an idea?

[TonySterling]

Start the dtrace and do a Run Now on the Locator task.  It should list out the shares it is looking at.

[anon1m0us1]

I did that. The shares do not show up. Only the Exception shares appeared.

[TonySterling]

So remove the exceptions and just let the Locator run.  Do they show up then?

[anon1m0us1]

I am able to access the SHARE from the EV Servers, but the scans do not work. It seems it only looks at Mountpoints, and nothing on the Shares.

[anon1m0us1]

Anyone can help?

[TonySterling]

Your trace indicts it doesn't have the right permissions,

 Access to the path '\\SAN1\CAShared01$' is denied

What share are your PST's on?  Did you see the the post I made earlier?

https://www-secure.symantec.com/connect/forums/failing-retrieve-pst-netapp#comment-7044121

[anon1m0us1]

CAShared01$ is a mount point and hidden.  The PST are not on there so I do not need access to those mount points. My PST's are located in a folder called EMAIL, but this does not appear on the scan, only the mount points appear.

I do not have exclusions.

[anon1m0us1]

anyone?

[TonySterling]

This is the third time I have asked and don't believe you have answered, did you have your admins check this?

Is cifs-share-list-iter-start "allowed" when the root volume is Unix style?   If it's allowed are permissions required explicitly to be able to call that API?

https://www-secure.symantec.com/connect/forums/pst-locator-fails-get-list-volumes-netapp-vfiler

[anon1m0us1]

Tony,

As I mentioned above (https://www-secure.symantec.com/connect/forums/failing-retrieve-pst-netapp#comment-7044331) the NetApp Admin provided this account with Admin access to the NetApp device. This account can go anywhere and access everything on the netapp.

I can also browse the shares but EV does not pick it up in the PST Locator scans.

EDIT** I spoke with the NetApp Admin and he mentioned all of our shares are in NTFS, not Unix style. Don't know if that makes a difference.