Failing to Retrieve PST from NetApp

[anon1m0us1]

When running Task Locator on a NetApp Device, I receive the following error"
** 4/25/2012 5:22:40 PM Hard disk search failure on TestServer : Failed to get list of volumes on NetApp Filer : Error HRESULT E_FAIL has been returned from a call to a COM component. **"

The EVAccount is an admin on the NetApp, whay is casuing it to locate the PST files??

[TonySterling · Accepted solution]

Sorry about the confusion, I didn't take that as a specific answer to the question.  :)

Yes, that will make a difference, as the above will not apply.

Are you EV 10 base?  If yes, I think this is your issue:

PST Locator fails to process PST files stored on NetApp Filers

Article: TECH167223

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Created: 2011-08-16

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Updated: 2012-04-23

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Article URL http://www.symantec.com/docs/TECH167223