Hi,
We have recently implemented Enterprise Vault and have stumbled across a slight issue when it comes to our legal team.
They frequently compose emails referring to previously sent emails which they then insert as items into the mail they are composing.
Ie User 1 types mail A - refers to mail C & D in her mail and in Mail A chooses Insert > Item and then chooses mail C and D to attach to Mail A.
This worked fine before EV - now our users are finding that the mails they wish to insert are vaulted so it's only the shortcut thats being forwarded.
Internally this means the recipient cannot view the inserted item (unless they have access permissions to the senders vault - no one in our org has access to each others vault), externally this simply doesnt work as our Vault is not accessible to external users (for obvious reasons).
Is there any way around this (other than going into each item and forwarding them individually which our users will NOT stomach!)?
Thanks
Paul