07-01-2014 11:26 AM
Recently (3 weeks ago) migrated to EV 10.0.4 from 9.0.1. I've had only a few issues and have been able to get them resolved with the help of support. Now I have a new issue. I received calls from our user base saying that when they search EV they see the following error "The Vault that you are searching is being updated". The index is not in backup mode and I have checked the individual index and there were no failures. Any assistance is appreciated. Thank you.
07-01-2014 11:43 AM
Is this happening to you too?
Everyone?
A few people?
Is the indexing service running?
Have you restarted your EV server?
I've seen it happening *briefly* for some users during a heavy archiving run, whilst indexing tries to keep up with the items being archived, but it shouldn't stick around for 'long'.
07-01-2014 12:29 PM
Happening to everyone, Indexer Service is running and no, I have not restarted the server yet.
07-01-2014 12:34 PM
sometimes it can get hung. no harm in restarting the index service to see if it helps
07-01-2014 02:01 PM
Restarted the server but still had the error. I did go to manage indexes, verify. I found that one index was missing an item.
07-01-2014 02:07 PM
did that fix your issue? if not, can you look in your event logs for relevant errors or warnings and share those with us?
07-01-2014 02:17 PM
The verify found no errors so I ran a synchronize. It complete and now there are no missing items but the error is still there even after I update the status.
07-01-2014 02:19 PM
or I mean Re-run checks. There is no change.
07-01-2014 03:12 PM
09-28-2014 06:07 PM
how are you coming along with this?