Messages still in mailboxes (archive and journal) after policy runs

[shaynecole]

Hi,

We're noticing messages remaining in the journal mailbox even after they are stored by EV.  We have also observed archived messages that should have been removed from individual mailboxes based on policy settings remaining in those mailboxes as well after being archived.  We're running Exchange 2007 with EV 8.01 and have already done all the straightforward checks (account perms in Exchange at org and mailbox level, verify pols, etc.).  Are there any gotchas that we might have simply overlooked?

Thanks,


Appanage

[MichelZ]

So,what status do they have? (Clock symbol, Archive Symbol, normal unread Envelope?)

If it's the clock symbol, make sure your Enterprise Vault Server is backed up correctly, as this indicates that it's waiting for Backup to be conducted.

Cheers

[TonySterling · Accepted solution]

you can also make sure that "Remove Safety Copies" is set to "After backup (immediate for journaling)" and that will allow your journal mailbox to empty instead of accumalating throughout the day.

[shaynecole]

Thanks, Michel.  We're getting normal unread envelopes, which is what caught us surprised. 

[TonySterling]

that sounds like the forms have not been deployed.

In the Desktop Policy set the option to  Always for Deploy Forms locally

[MichelZ]

Could you have a look at your Message Queue, are there any messages stuck? What does the Eventlog of the Server say?

[JB22]

Definitely check if the forms are installed.

[shaynecole]

Swore we checked this about 100 times before the weekend.  Thanks, Tony! 

[shaynecole]

and that didn't resolve, but we also thought we'd checked the most obvious possibilities and missed one (above).  

Thanks again! 

[shaynecole]

We did give it a look, and everything seems to be installed.  Thanks for your help.