12-05-2013 06:47 AM
I ran through a test migration/upgrade from 9.0.4 to 10.0.2 in my lab today. Everything seemed to work OK, and all checks and steps passed. However, now that I'm on my new 10 server, I can't open the admin console, and am getting this event repeatedly logged:
Event ID 8623
Cannot connect to the Enterprise Vault Directory service.
Check the Enterprise Vault event log on OLDSERVERNAME.domain.com to find the cause of the problem.
I am using an alias, so nothing should be pointing to this name. My alias DNS entry has been updated, and is pointing to the new server. Up until about 2 weeks ago, my lab was not using an alias, so I ran through this KB to change it: TECH179428.
Any ideas before I open a support case?
Thanks!
Solved! Go to Solution.
12-10-2013 05:56 AM
So after the import of the migration package you should have followed the Upgrading EV steps and started the EV Admin and EV Directory service. Then the EV Directory DB would have been updated.
You said earlier you added a hostfile entry for the old server to point to the new, is that still there?
Could you verify it is right, stop all the services, and just start EV Admin and EV Directory?
12-08-2013 06:11 PM
Are the EV Services running?
What other events do you have?
When you imported the migration package did it complete successfully?
Are you using a hostfile?
12-09-2013 11:30 AM
The services are running. The only other event is 40975 (attached). The two events keep repeating themselves constantly.
No errors during the migration package. I took screenshots so I could refer to them later, and have verified every step said successful. There was one part of the import process with the migration wizard that has the old server name and could be related to the issue - screenshot attached.
No hostfile. I tried a hosts entry pointing the old server name to the new IP, but it didn't seem to make any difference.
I opened a case but the first technician didn't have any ideas. He took a deployment scanner report and is reviewing.
For clarification, STVAULT is old, TESTVAULT is new, and EVServer is the alias.
Thanks!
12-09-2013 12:05 PM
Hi Brian,
It looks like the Enterprise Vault indexing service is trying to get the settings from the old EV server. Since this is an EV 10 environment, could you try stopping all the Enterprise Vault services, then run the following SQL query in the directory database:
UPDATE IndexingServiceEntry SET IVSyncNeeded = 2
and start the services again? That setting should synchronize the index volume metadata. Let us know if that helps.
12-09-2013 12:34 PM
Gabe,
Thanks for the feedback. When I ran that, I got:
Msg 207, Level 16, State 1, Line 1
Invalid column name 'IVSyncNeeded'
Regards,
Brian
12-09-2013 01:25 PM
Almost sounds as though the EV DB wasn't updated. Can you share the results of this?
USE EnterpriseVaultDirectory
SELECT SchemaVersion
FROM DirectoryEntry
USE EnterpriseVaultDirectory
SELECT SchemaVersion
FROM VaultStoreEntry
and
from the registry [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install]
"Version"
Article:TECH70211 | | | Created: 2009-01-03 | | | Updated: 2013-10-16 | | | Article URL http://www.symantec.com/docs/TECH70211 |
12-09-2013 01:29 PM
That's odd. In Enterprise Vault 10 installations, you should have a column with that name in that table. Are you sure that the databases were updated correctly? Can you run this query and post the output?
SELECT * FROM IndexingServiceExtry
12-09-2013 01:33 PM
9.43.3.45
9.16.1.25
10.0.2.1112
So yea, it doesn't look like any of the DB information updated. This almost makes sense to me though as wouldn't that not happen until the DB is accessed for the first time by the new 10.x server? Since it hasn't been able to connect yet, would the DB update still be pending?
12-10-2013 05:56 AM
So after the import of the migration package you should have followed the Upgrading EV steps and started the EV Admin and EV Directory service. Then the EV Directory DB would have been updated.
You said earlier you added a hostfile entry for the old server to point to the new, is that still there?
Could you verify it is right, stop all the services, and just start EV Admin and EV Directory?
12-10-2013 06:24 AM
Well don't I feel silly. Between the hardware migration guide, 10.x upgrade guide, readme's, and release notes, I didn't put everything together. Starting the services in the correct order did the trick, and I'm up and running. Thank you for once again for your assistance!