10-22-2013 10:56 AM
Hope you can assist with some PST import issues.
I do have a call logged with Symantec Case 05303194
One of my clients moved away from a Hosted Shared environment to their own dedicated environment.
This will Include :
Exchange 2010
Enterprise Vault
SQL
They moved over a weekend and we only got involved after the move of Exchange to the new environment.
They exported all archive to PST and the CFG file.
The hosted (old) EV environment was the following.
EV 9.0.1
Exchange 2010
SQL 2005
New Environment:
EV 10.0.3
Exchange 2010
SQL 2008
I cannot compare my policies with the old ev environment
I tried to import without the cfg file, added the registry key for embedded attachments although its only for EV 9
Check all permission on pst and for read only or hidden settings
Added EVA grant permissions to archive
Made sure deployment scanner has no errors
Open the pst in outlook as a data file
Delete all MAPi profiles uner outlook
Change profile expire to 1 day
10-22-2013 11:57 AM
10-23-2013 01:24 AM
I just get event id 2776
An exception occurred in routine
AddAttachmentListToMsgBody
EXCEPTION_ACCESS_VIOLATION @ 0x72CA6DEC
I did move the PST file to a partition that is excluded from the anti-virus (ESET Security) scans.
I will be trying the Exchange Imports today. What will happen to the stubs in the clients mailbox that was recover from the previous exchange server?
Will EV detect it as orphaned stubs?
I also get Event ID 8390 - But think that is because the current stubs in the user mailbox is pointing to the old EV server.
10-28-2013 07:35 AM
Hi,
1. Check the Antivirus exclusion is set on both EV Server .
2. Observed this issue with auditing enable. Hence Disable auditing and get PST imported and then turn it back auditing on EV Server.
11-05-2013 04:01 AM
HI All,
Just an Update.
I disabled auditing to start the imports. It did then completed with errors with sync legacy stubs to the newly imported archives.
Then we deleted the EV Stubs via Exchange.
Then import the .PST files without the .cfg file back to EV.
All working fine.
The .cfg file is only if you intend to import the .PST file back into the same EV Site?
11-10-2013 11:49 PM
Hi,
Thanks for your update.
The CFG file have the configuration about the PST. Like Mailbox Name, etc.
If you only choose PST and provide manually the Archive Name at the time of Import Wizard it will be the same.
11-19-2013 10:03 AM
Are you all sorted with this issue Nicki?