Hi Daniel,
Thanks for your input. As per your layout: -
1. Initially, users where added via the "Whole Exchange Organisation". When i noticed problems, i troubleshooted with a single mailbox and the results turned out to be the same.
2. The last report is error free as copied below: -
Provisioning Group Summary:
Domain Provisioning Group:
Mailboxes added: 24
Mailboxes updated: 0
Mailboxes relinked: 0
Mailboxes ignored because already processed: 0
Provisioning targets that returned no mailboxes: 0
Users without a mailbox: 0
New mailboxes ignored because of existing entries in the Enterprise Vault database: 0
Journal mailboxes found: 0
Users with mailboxes outside the current domain: 0
Users whose mailboxes were not synchronized: 0
Errors: 0
The above was the last provisioning report from when i decided to remove the existing vault and exchange targets and recreate the items (There is a small chunk preceeding the summary relating to the details of the mailboxes themselves that i cut out from the copy/paste). The addition of the mailboxes always seemed to succeed.
3. When i disabled the mailbox and a breif pause for the action to complete, it confirmed that the 'boxes were removed. However, on re-entering the Disable Mailboxes screen, they reappear and are not transfered to the Enable Mailboxes screen.
When further analysing the issue i noticed that of the two tasks currently listed, the Provisioning Task completes fine as below: -
Event Type: Information
Event Source: Enterprise Vault
Event Category: Exchange Provisioning Task
Event ID: 41105
Date: 12/28/2007
Time: 11:20:13 AM
User: N/A
Computer: AGENCY
Description:
The Exchange mailbox provisioning task has completed in report mode.
Task: Exchange Provisioning Task for Office.XXXX.
Domain: Office.XXXX
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
However when the Mailbox Archive Task runs just after, it fails with the following error: -
Event Type: Warning
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 3356
Date: 12/28/2007
Time: 11:23:20 AM
User: N/A
Computer: AGENCY
Description:
Enterprise Vault cannot process this Exchange Server because none of the users on this server has been processed by the provisioning task.
Do the following:
1. Ensure that provisioning groups have been defined.
2. Run the provisioning task.
3. Run mailbox synchronization/archiving again.
Exchange Server: 'EXCHANGE'
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
This is all rather odd as the previous provisioning run completes fine and the mailbox archive task raises an Event ID 3157 acknowledging the mailbox archive process is about to run. It just fails quoting the event ID of 3356 as above.
It seems that EV is not processing the mailbox information correctly and am now unsure where to look for the problem.
Update: I've noticed that running the providiong task repeatedly rediscovers the mailboxes with EV considering them as newly added. Would this point to an SQL problem?
Regards
Popolou
Message Edited by Popolou on
12-28-2007 04:02 AM