09-14-2017 02:06 AM - edited 09-14-2017 02:09 AM
Hello,
Since this week Microsoft updates, Outlook (2010/2016) can't open archived/stored items. Maybe, Outlook is blocking VBScript of custom forms. I'm using EV Client 10/11.
To view an email, the users must "restore" to the mailbox and then open it.
The message is: This item has been archived by Enterprise Vault. Click here to view the original item (this link doesn't work).
Thank you.
09-14-2017 02:16 AM
We too are experiencing the same error since Microsoft Updates yesterday.
09-14-2017 02:26 AM
I advise to open a case at Veritas for this.
They should be able to pinpoint where the issue comes from. They should be able to hopefully find a workaround, and escalate to MS to get an explanation for the issue, and hopefully a fix.
09-14-2017 03:39 AM
Hello,
we have a same issuse
Ronen
09-14-2017 03:45 AM
hi
we have the same problam
09-14-2017 03:53 AM
I have opened case number 22323941.
09-14-2017 07:34 AM
Just uninstall KB4011089 (outlook2010) or KB4011090 (outlook2013)
09-15-2017 03:46 AM - edited 09-15-2017 03:47 AM
KB4011086 - Outlook 2007
KB4011089 - Outlook 2010
KB4011090 - Outlook 2013
KB4011091 - Outlook 2016
09-15-2017 05:05 AM
Hi.
3 more customers here... Aadell thanks for your entry and the KB-IDs.
Please let us know what Veritas say about the situation.
Kind Regards
Kai
09-15-2017 05:30 AM
I advise you all to call support, and mention you have the same issue as reported in Case-ID 22323941
The more reports come in, the higher prio it gets.
09-18-2017 12:00 AM
Email retrieval fails after installing Security Patch for Outlook 2010, 2013 and 2016
https://www.veritas.com/support/en_US/article.000127958
09-18-2017 08:13 AM - edited 09-18-2017 08:15 AM
Didn't know that this issue was public. I came here just to post the issue and solution i came up with.
Today i encountered this issue in a customer running 11.0.1, Outook 2013 x64 on 64 bits OS. Initially i was looking in different directions since they had a lot of changed in their infrastructure in the past month but after discarding other factors i suspected it was related to Outlook scripting functionality.
After creating the following keys the user can retrieve the original email:
REG_SZ
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
DWORD
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
The location of the registry keys shall respect the Outlook/Office bitness. Use the WOW6432Node folders if 32 bit.
09-18-2017 10:48 PM
Great find Ricardo, thanks for sharing
09-19-2017 12:11 AM - edited 09-19-2017 12:13 AM
This worked for me. I have tested it on Outlook 2010 and Outlook 2016. Both 32-bit version.
These are the registry keys for 32-bit Office:
Windows Registry Editor Version 5.00
;Outlook 2007
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\12.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\12.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
;Outlook 2010
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\14.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\14.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
;Outlook 2013
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\15.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
;Outlook 2016
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\16.0\Outlook\Forms\TrustedFormScriptList]
"IPM.Note.EnterpriseVault.Shortcut"=""
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\16.0\Outlook\Security]
"DisableCustomFormItemScript"=dword:00000000
09-19-2017 12:15 AM
Thanks for sharing. We are also seeing more and more customers facing this problem.
09-19-2017 12:45 AM
Apparently the patch also changes the language of Outlook in some regions. I've seen mentioning Italian being switched to Portugese, and Dutch being switched to Swedish..
09-19-2017 04:11 AM
Hello,
after install the patch the Custom form script is disabled by default
STATUS
The change was first introduced in the September 12th, 2017 Outlook Public Updates and is included in the following MSI updates which now require the registry keys.
Click to Run status is as follows:
Monthly Channel (Current Channel) will start supporting the registry keys in the update scheduled for September 18th release build 16.0.8431.2079.
Semi-Annual Channel (FRDC) supports the registry keys with build 16.0.8431.2079.
Deferred Channel supports the registry keys with build 16.0.8201.2193.
Deferred Extended status is TBD.
Insider Fast status is TBD.
Insider Slow supports the registry keys with build 16.0.8431.2079
09-19-2017 09:53 AM
09-26-2017 05:48 AM
We have the same problem but i have not installed KB4011086 at outlook 2007.
is there another update that can cause this?
09-26-2017 05:54 AM
Hi Guclu,
Is it possible that the patch got installed as part of a larger cumulative upgrade? Have you checked it within Control Pannel>Programs and Features>View Installed Updates as well?