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Out of memory error in EV.

murthys3211
Level 2

Hi Team,

We are using EV 10.1 for exchange on Windows 2008 SP1 platform. We are getting below events on the servers. This events (3475, 6592 &  6183) arre getting generated frequently. We have more than 4000 Useres enabled for EV

Any sugegstion on this events would be appreciated.

Event ID:      3475

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          11/18/2014 9:45:11 AM
Task Category: Agent Client Broker
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
One or more errors occurred during the creation of a profile to connect to an Exchange Server. 

Targeted Exchange Server: XXX 
Mailbox: SMTP:abc@y.com

ConfigureMsgService failed with the following errors: 

Out of memory error has occurred for the following connection points:
This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.
 

Event ID 6592 

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          11/18/2014 10:31:51 AM
Event ID:      6592
Task Category: Migrator Server
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
Abnormal error occurred 
 

Event ID:      6183

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          11/18/2014 10:20:14 AM
Task Category: Archive Task
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Error creating memory for saveset
Not enough storage is available to process this command.  (0x80070008) 

Thanks

Sri

1 REPLY 1

AndrewB
Moderator
Moderator
Partner    VIP    Accredited

i found a few posts where other people had the same error.

https://www-secure.symantec.com/connect/forums/event-id-3432-both-archiving-and-retrieval-out-memory-error-has-occurred-following-connection

https://www-secure.symantec.com/connect/forums/archive-task-failing

the fix for them was:

1. In Regedit,

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KVS\Enterprise Vault\Agents.

2. Created a new DWORD Value RemoveEmbeddedAttachments with decimal value of 0.

3. Rebooted the archiving tasks