Problem with PST import in Enterprise Vault

[pL0ck]

Hi There

I am trying to import a PST into our Enterprise Vault (10.0.3) and it is failing every time. The log file generated is this

Start Time : 21/03/2014 4:38:48 PM

Initialization File : \\immihumnap01\NotesArchives\evpm-03-18-2014-MD-02.ini
  ============================================================================

04:38:49 Processing PST file: \\immihumnap01\NotesArchives\AU\IMMI\ACT\Mark Dominick.pst

 PST migration option settings:

 PST File: \\immihumnap01\NotesArchives\AU\IMMI\ACT\Mark Dominick.pst
 Vault: 1E2D13D9F6328C94DB5AC1C13E591E4191110000evserver1
 Exchange Mailbox: /o=immi/ou=exchange administrative group (fydibohf23spdlt)/cn=recipients/cn=prmdcofcc
 Retention Category: 189E475016881914F924E2E5675D9D6891b10000evserver1
 Mailbox Folder:
 Server Computer Name: evserver2
 Shortcut Mode: NOSHORTCUTS
 Include Deleted Items: 0
 Set PST Hidden: 0
 Set PST ReadOnly: 0
 Compact PST: 0
 Delete PST: 1
 Cancel Mailbox AutoArchive: 0
 PST Language: WESTERN EUROPEAN

04:38:51 PST Migration failed. Check the Application Event log on the computer running the MigratorServer for possible errors.
  ============================================================================
  ============================================================================

 Summary:

 Number of PST migrations performed: 1
 Number of PST migrations completed successfully: 0
 Number of PSTs partially processed: 0
 Number of PST migrations failed: 1
 Number of PST migrations unprocessed: 0
 Number of PST migrations processing incomplete: 0

New initialization file generated: \\immihumnap01\NotesArchives\evpm-03-18-2014-MD-02_1.INI

Review the new file, fix any problems and run Policy Manager with this new initialization file.

End Time : 21/03/2014 4:38:51 PM

Looking at the event log gives me this info

Abnormal error occurred
 
PST file: \\immihumnap01\notesarchives\AU\IMMI\ACT\Mark Dominick.pst
Archive Name: [ ]
Vault Id: 1E2D13D9F6328C94DB5AC1C13E591E4191110000evserver1
Reference: SW/MI

For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=10.0.3.0&build=10.0.3.1090&error...

I know the Reference SW/MI means something but cant find a list of references. I've run a DTrace on EVPM and MigratorServer but it doesn't give too much info

51 16:49:06.176  [12828] (MigratorServer) <7344> EV:L {CMigrator::GetUserAccount} (Exit)
252 16:49:06.176  [12828] (MigratorServer) <7344> EV~E Event ID: 6593 Abnormal error occurred | |PST file: \\immihumnap01\NotesArchives\AU\IMMI\ACT\Mark Dominick.pst |Archive Name: [ ] |Vault Id: 1E2D13D9F6328C94DB5AC1C13E591E4191110000evserver1 |Reference: SW/MI |
253 16:49:06.176  [12828] (MigratorServer) <7344> EV:L {CMigrator::Deinitialise} (Entry)

(I'e removed all theother lines)

The only thing I can see is that the Archive Name is blank yet I've specified it in the .ini file

[Directory]
DirectoryComputerName= EVSERVER1
SiteName = IMMI

[PSTDefaults]
MigrationMode = Process
ServerComputername = evserver2
PSTLanguage = Western European
ShortcutMode = NoShortcuts
SetPSThidden = false
SetPSTReadOnly = false
CompactPST = false
DeletePST = true
IncludeDeletedItems = false
ArchiveNonExpiredCalItems = true

[PST]
FileName=\\immihumnap01\NotesArchives\AU\IMMI\ACT\Mark Dominick.pst
ArchiveName=Mark DOMINICK

Not sure where to check next. I've made sure I'm using the VSA account and also tried a manual import via the GUI also without success.

Cheers

Peter

[Rob_Wilcox1]

So it says it generated a replacement INI file, does that give any clues?

[pL0ck]

Hi Rob

Sadly No.

[DIRECTORY]

DIRECTORYCOMPUTERNAME = EVSERVER1
SITENAME = 17918585C5A4BC94C9C8E1882733D03301d10000evserver1

[PSTCHECKPOINT]

GENERATION =
CREATED = 21/03/2014 4:49:08 PM
SOURCE = \\immihumnap01\NotesArchives\evpm-03-18-2014-MD-02.ini
PSTPROCESSEDCOUNT =
PSTFAILEDCOUNT =
PSTUNPROCESSEDCOUNT =
PSTINCOMPLETECOUNT =
PSTPARTIALCOUNT =

[PSTDEFAULTS]

MIGRATIONMODE = PROCESS
SERVERCOMPUTERNAME = evserver2
INCLUDEDELETEDITEMS = FALSE
SETPSTHIDDEN = FALSE
SETPSTREADONLY = FALSE
COMPACTPST = FALSE
DELETEPST = TRUE
SHORTCUTMODE = NOSHORTCUTS
PSTLANGUAGE = WESTERN EUROPEAN
ARCHIVENONEXPIREDCALITEMS = TRUE

[PST]

JOBSTATUS = FAILED
FILENAME = \\immihumnap01\NotesArchives\AU\IMMI\ACT\Mark Dominick.pst
VAULTNAME = Mark DOMINICK

Cheers

peter

[Rob_Wilcox1]

Where is the data in the PST file? Is it nicely in subfolders or is it all at the 'top of the information store'

Is the PST file readonly?

[pL0ck · Accepted solution]

Hi Rob

The PST checked out OK and I could open it from Outlook without any issues. When I dug a bit deeper in to the DTrace I noticed a couple of lines further back reporting MAPI errors.

1581 16:12:11.491  [12212] (MigratorServer) <32760> EV:L {CMAPIVersionHelper::IsOutlookInstalledAsDefault:#364} Checking registry for default mail client...
1582 16:12:11.491  [12212] (MigratorServer) <32760> EV:L {CMAPIVersionHelper::IsOutlookInstalledAsDefault:#379} Default mail client registry key set to [Microsoft Outlook].
1583 16:12:11.491  [12212] (MigratorServer) <32760> EV:L {CMAPIVersionHelper::IsOutlookInstalledAsDefault:#392} Default mail client is Outlook.
1584 16:12:11.507  [12212] (MigratorServer) <32760> EV:M CMAPIVersionException - Internal error: Failed to initialize MAPI sub-system|Cause of error: <0x8004010e>
1585 16:12:11.507  [12212] (MigratorServer) <32760> EV:M CMAPIVersionException - Internal error: Failed to initialize MAPI sub-system|Cause of error: <0x8004010e>
 

When I jumped onto another server and ran it from there it seemed to go through OK! Not sure why Outlook on the faulty server opened the PST without error but the import failed. I'm just about to check to see if data was actually migrated as it has shown partially processed in the log.

Cheers

Peter

[vivifcation]

Just in case anyone else is having this problem - I also solved this by doing the following.

1) Control Panel > Select Office Version > Repair.

2) Rebooted EV Server

3) Renamed the PST file so it was all one file name with no spaces, e.g.   <clientimport.pst> instead of <client import.pst>

4) Retry again, and it appears to be importing now.

Hope this helps!