03-12-2010 12:51 AM
03-12-2010 04:29 AM
C:\Windows\system32>tracert ftp.support.veritas.com Tracing route to exftpp.symantec.com [216.10.195.44] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.82.254 2 7 ms 7 ms 19 ms 10.165.0.1 3 8 ms 7 ms 11 ms 172.31.208.65 4 12 ms 16 ms 10 ms 172.31.208.65 5 156 ms 159 ms 152 ms 84-116-130-85.aorta.net [84.116.130.85] 6 156 ms 152 ms 149 ms 84-116-130-30.aorta.net [84.116.130.30] 7 153 ms 157 ms 151 ms us-chi01a-ri2-gi-3-0-0.aorta.net [213.46.190.42] 8 143 ms 143 ms 150 ms eqix.chcg.twtelecom.net [206.223.119.36] 9 209-234-138-186.static.twtelecom.net [209.234.138.186] reports: Destination net unreachable. Trace complete.
C:\Dokumente und Einstellungen\root>tracert ftp.support.veritas.com Routenverfolgung zu exftpp.symantec.com [216.10.195.44] über maximal 30 Abschnitte: 1 1 ms 1 ms <1 ms srv16.proact.local [192.168.190.254] 2 7 ms 7 ms 6 ms cdsl1-en.dataway.ch [62.32.0.32] 3 8 ms 5 ms 3 ms ztx08.dataway.ch [195.216.64.200] 4 5 ms 9 ms 5 ms ztx07.dataway.ch [195.216.64.199] 5 7 ms 12 ms 9 ms r1zur1.core.init7.net [82.197.168.93] 6 23 ms 11 ms 12 ms r1fra1.core.init7.net [77.109.128.250] 7 18 ms 19 ms 18 ms r1ams1.core.init7.net [77.109.128.154] 8 25 ms 25 ms 25 ms r1lon1.core.init7.net [77.109.128.150] 9 99 ms 95 ms 96 ms NYCL-PEER-03.twtelecom.net [198.32.118.36] 10 * 209-234-138-186.static.twtelecom.net [209.234.138.186] meldet: Zielnetz nicht erreichbar. Ablaufverfolgung beendet.
03-12-2010 04:42 AM
03-16-2010 03:06 AM
Rob
Any news here?
This is very annoying.... We can't get to the compatibility list and stuff.
Cheers
Michel
03-16-2010 03:40 AM
Is this still a problem today?
I did a traceroute from init7 in Switzerland, : http://www.init7.net/support/traceroute.php?host=exftpp.symantec.com&submit=Traceroute
That came back okay. I tried one or two others, and those that worked, worked (I mean some gave me a 404 page not found when trying to get to the networking tools type of page)
And I've downloaded the compatibility guide from the URL given near the top of this post just now (though I'm not sure if that goes TRULY outside Symantec, from inside Symantec)
03-16-2010 04:00 AM
Rob
Still a problem here, yes.
Strange, because Init7 is an upstream provider for Dataway (our provider), and we're going almost the samre route:
C:\Temp\>tracert ftp.support.veritas.com Routenverfolgung zu exftpp.symantec.com [216.10.195.44] über maximal 30 Abschni tte: 1 1 ms <1 ms <1 ms srv16.proact.local [192.168.190.254] 2 10 ms 7 ms 6 ms cdsl1-en.dataway.ch [62.32.0.32] 3 6 ms 5 ms 14 ms ztx08.dataway.ch [195.216.64.200] 4 5 ms 5 ms 4 ms ztx07.dataway.ch [195.216.64.199] 5 6 ms 8 ms 4 ms r1zur1.core.init7.net [82.197.168.93] 6 12 ms 11 ms 13 ms r1fra1.core.init7.net [77.109.128.250] 7 18 ms 17 ms 19 ms r1ams1.core.init7.net [77.109.128.154] 8 25 ms 25 ms 25 ms r1lon1.core.init7.net [77.109.128.150] 9 98 ms 95 ms 96 ms nycl-peer-03.twtelecom.net [198.32.118.36] 10 209-234-138-186.static.twtelecom.net [209.234.138.186] meldet: Zielnetz ni cht erreichbar. Ablaufverfolgung beendet.
03-16-2010 04:23 AM
Can you contact Dataway and ask them to speak to Init7 ?
I tried a random provider in Greece, and got the same results as you,
Tracing route to exftpp.symantec.com [216.10.195.44] over a maximum of 30 hops: 1 <10 ms <10 ms <10 ms koukos.edu.uoi.gr [195.130.113.100] 2 2 ms <10 ms <10 ms koukos.bbr.uoi.gr [195.130.120.241] 3 <10 ms <10 ms <10 ms grnetRouter.uoi.ioannina-2.access-link.grnet.gr [195.251.24.209] 4 4 ms 4 ms 4 ms patra2-to-ioannina2.backbone.grnet.gr [195.251.27.74] 5 7 ms 6 ms 6 ms athens3-to-patra2.backbone.grnet.gr [195.251.27.141] 6 6 ms 6 ms 6 ms eie2-to-ath3.backbone.grnet.gr [195.251.27.65] 7 7 ms 7 ms 7 ms grnet.rt1.ath2.gr.geant2.net [62.40.124.89] 8 39 ms 39 ms 39 ms as0.rt1.vie.at.geant2.net [62.40.112.165] 9 39 ms 39 ms 39 ms tenGigabitEthernet1-3.ar2.VIE1.gblx.net [64.214.145.145] 10 216 ms 217 ms 218 ms TWTC.tengigabitethernet6-2.ar2.SJC2.gblx.net [64.212.32.234] 11 * 209-234-138-186.static.twtelecom.net [209.234.138.186] reports: Destination net unreachable. Trace complete.
where as if I go for Init7 directly, then I see :
Tracing .............| TTL LFT trace to EXFTPP.ges.symantec.com (216.10.195.44):80/tcp 1 [AS13030] r1zlz1.core.init7.net (82.197.165.65) 0.5ms 2 [AS13030] r1zur1.core.init7.net (77.109.128.209) 0.6ms 3 [AS13030] r1fra1.core.init7.net (77.109.128.250) 12.3ms 4 [AS13030] r1ams1.core.init7.net (77.109.128.154) 13.7ms 5 [AS13030] r1lon1.core.init7.net (77.109.128.150) 28.8ms 6 [ASN?] NYCL-PEER-03.twtelecom.net (198.32.118.36) 91.9ms 7 [AS4323] 209-234-138-186.static.twtelecom.net (209.234.138.186) 162.6ms 8 [AS4323] 209-234-138-186.static.twtelecom.net (209.234.138.186) 162.4ms 9 [ASN?] 192.168.15.165 163.1ms 10 [AS16733] 216.10.193.30 163.2ms 11 [ASN?] 192.168.62.1 163.6ms 12 [AS16733] [target] exftpp.symantec.com (216.10.195.44):80 212.8ms
03-16-2010 11:47 AM
Michel, how did you get on?