Storage Service keeps stopping

[Staun]

Our Vault Storage Service cannot start, I've tried restarting the service/ server etc. without luck. I cannot exactly say when it started and been googling the events without succes. (we are testing File-archiving and deleted some filearchives - thats all, I think)

The real bad thing is, that we cannot backup the archive (set the archive in backup-mode now)
Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Management
Event ID: 7046
Date:  10-09-2009
Time:  10:34:50
User:  N/A
Computer: SRV-EV-NSB2
Description:
Unable to set Vault Store Backup Mode.
Reason:Storage Service is not running   Storage Service Id    [0xc00419f1]
VaultStoreGroupEntryId: 129747803558045438AE8284613A67F8A1013300Archive01
Name: Default Upgrade Group


The only event I have in the Eventvwr is
 (after a start of the service)


Event Type: Information
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 3297
Date:  10-09-2009
Time:  10:31:11
User:  N/A
Computer: SRV-EV-NSB2
Description:
The Archiving Task 'Exchange Mailbox Archiving Task for SRV-EXC-NSB1' against SRV-EXC-NSB1 has started (8.0.1.1560)

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
---------------------------
Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage Management
Event ID: 7064
Date:  10-09-2009
Time:  10:31:27
User:  N/A
Computer: SRV-EV-NSB2
Description:
The verification of a Partition Network Share failed.
Info: 0x80070003

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
---------------------------
Event Type: Warning
Event Source: Enterprise Vault
Event Category: Storage Server
Event ID: 3
Date:  10-09-2009
Time:  10:31:27
User:  N/A
Computer: SRV-EV-NSB2
Description:
The description for Event ID ( 3 ) in Source ( Enterprise Vault  ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .
---------------------------
Event Type: Information
Event Source: Enterprise Vault
Event Category: Storage Server
Event ID: 6222
Date:  10-09-2009
Time:  10:31:32
User:  N/A
Computer: SRV-EV-NSB2
Description:
Storage Service stopped

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
----------------------------
Event Type: Error
Event Source: Enterprise Vault
Event Category: Storage File Watch
Event ID: 8390
Date:  10-09-2009
Time:  10:34:49
User:  N/A
Computer: SRV-EV-NSB2
Description:
The EnterpriseVault.DirectoryConnection object reported an error.
 
One or more arguments are invalid
 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
---------------------
Event Type: Warning
Event Source: Enterprise Vault
Event Category: Storage File Watch
Event ID: 7047
Date:  10-09-2009
Time:  10:34:49
User:  N/A
Computer: SRV-EV-NSB2
Description:
Unable to restart StorageFileWatch threads.
Reason:The parameter is incorrect.  [0x80070057]

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp


 

[Rob_Wilcox1]

What version of EV is this on?

Have you got any of the Storage registry keys set on the EV server :

■ EnableArchive
■ EnableCrawler
■ EnableExpiry
■ EnableFileWatch
■ EnablePSTMigrations
■ EnableReplayIndex
■ EnableRestore

[Staun]

We are running V. 8 SP1 (about to upgrade to SP2 to see if this helps)

The only registry keys under

[HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Storage]
"ConverterSandboxPath"="C:\\Program Files\\Enterprise Vault\\EVConverterSandbox.exe"
"TraceLevel"=dword:00000000
"TraceFilter"=hex(7):44,00,42,00,46,00,72,00,61,00,6d,00,65,00,77,00,6f,00,72,\
  00,6b,00,00,00,43,00,4d,00,4d,00,53,00,74,00,72,00,65,00,61,00,6d,00,00,00,\
  00,00
"ServiceId"="1C5B4DB8DF82DDF40BEC1700D7DB2FD091e10000Archive01"

[Rob_Wilcox1]

okay, I think then that as the situation maybe urgent you should talk to Support though the official channels.

Hope that helps,

[Staun · Accepted solution]

After upgrading to SP2 I got a more precise Event-description. It was the testfolder I deleted for File-Archiving. When this folder was recreated the service will keep running now.

Thank you SP2 for a more descriptive error  :)

Now it say:
There was an error verifying a Partition Network Share.

Error: The system cannot find the path specified.  [0x80070003]

Details of the last partition that was processed:
VaultStore: FileTestArchive02
Partition: FileTestArchive02 Ptn7
Partition Root Path: E:\Enterprise Vault Stores\FileTestArchive02 Ptn7
Secondary Storage Location: none


Instead of
The verification of Partition Network Shares failed.
Info: 0x80070003