Unable to start & Configure EV 11 on new Windows Server 2012 R2

[John_Santana]

Hi People,

Can anyone here please assist me with the following error after successfully running the EV 11 installation, but somehow I cannot open the EV Configuration and Administration Console ?

This is a brand new install on blank Windows Server 2012 R2 OS and the new SQL Server 2012 SP1 database on separate server.

Any help would be greatly appreciated.

Thanks

[John_Santana]

During the Deployment Scanner, this is the only 'warning" that I can see:

PRODDB04\ENTERPRISEVAULT: Unmatched default SQL collation: Server: Latin1_General_CI_AS; EnterpriseVault database: SQL_Latin1_General_CP1_CI_AS. 

Since this is new implementation, So I guess it can be safely ignored.

[Nathan_Clark_2]

looks like a pending reboot error, have you rebooted?

[John_Santana]

yes I have rebooted the server already.

[AndrewB · Accepted solution]

what do you get when you try to run EV Configuration?

have you tried reinstalling the EV binaries?

[John_Santana]

Hi Andrew, the first pop-up on the front is the error when executing the EV Configuration, while on the back is the broken MMC console when I open VAC.

[John_Santana]

here's what I got when running the deployment scanner to gasther the information of the installation:

I'm logging in as the EV VSA Service account who is the local admin of the SQL Server and also the EV server itself.

[John_Santana]

ok, after reinstalling the software from the .ISO, I can now proceeed with the EV configuration Wizard.

Thanks