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Unspecified Error while exporting PST for a user

fasoy
Level 4

Trying to export one user and getting this error message and it fails. Other users are not having any problem.


Event Type: Warning
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6769
Date: 8/20/2009
Time: 1:11:00 AM
User: N/A
Computer:
Description:
Export Archive Report

Export status: Incomplete

Processing aborted due to an unrecoverable error.

Job Id: Exp3_20090820011059
Archive Name: Kosowska, Małgorzata
Vault Id: 1A3F2DBD63B2DA448BA112FFC5E7237721110000evsiteeu

Target PST file location: C:\a_Export_0001.pst
Number of PST files: 0

Number of items restored: 0
Number of items unable to be restored: 0

Age range filter: <None>
Retention category filter: <None>

Elapsed Export Time: 00:00:01 (hours:minutes:seconds)

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6609
Date: 8/20/2009
Time: 1:13:52 AM
User: N/A
Computer:
Description:
PST file access error occurred

PST file:  _Export_0001.pst
Account:  
Reference: SPA/OMS


Data:
0000: 41 63 63 65 73 73 20 69   Access i
0008: 73 20 64 65 6e 69 65 64   s denied
0010: 2e 20 20 5b 30 78 38 30   .  [0x80
0018: 30 37 30 30 30 35 5d      070005]

Any help would be greatly appreciated.
3 REPLIES 3

John_Chisari
Level 6
Partner Accredited
Looks like you don't have access to write to the C:\ drive.

fasoy
Level 4
I am only having problem with this user, I gave full permissions to C drive but same error...

John_Chisari
Level 6
Partner Accredited
Put it somewhere else then - the error - "PST file access error occurred" - points to the PST not even being created, or it is, and it can't be opened.

Can you dtrace migratorserver and see what is happening just before this.