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Versioninfo.xml missing



I migrated an EV11.0.x to 12.0

So far so good, DB were upgraded without any problem.

Services started normally but, at one, the indexing stopped.

Looking further in the event viewer I saw this


An unexpected error has occurred.

Error Summary: Indexing Service start up error
Error Details: Could not find file 'C:\Program Files (x86)\Enterprise Vault\EVIndexing\data\InitialConfigurationData\indexmetadata\VersionInfo.xml'.
Reference: ServiceBaseEx::Run
Stack Trace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
at System.IO.FileInfo.CopyTo(String destFileName, Boolean overwrite)
at Symantec.EnterpriseVault.Indexing.Admin.IVMetadataLocationUpdater.UpdateVersionInfoFile(String metaDataPath)
at Symantec.EnterpriseVault.Indexing.Admin.IndexAdminService.OnPerformStartup(Boolean HotRestart)
at KVS.EnterpriseVault.Common.ServiceBaseEx.Run()

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I di try to copy the versioninfo.xml from the old to the new server. No can do. the file is deleted when the indexing service start.


Idea how to resolve this?





3 Replies

Re: Versioninfo.xml missing

Do you find a solution for this?

Re: Versioninfo.xml missing

Have you done the migration using the migration wizard or manually?

I would suggest doing a reset of the Indexing engine and see if that helps. Have a look on this technote for the steps:


Re: Versioninfo.xml missing

Already reinstalled the index engine ( + a total reinstallation from the binaries. We where using the Migration Wizard for the migration.