Virtual Vault and Stubs in PST files

[Russ777]

Hi

We are in the processes of migrating to Virtual Vault in preparation PST migration at a later date.

Through our pilot we have found that a number of people have moved archive stubs to PST files rather than the full email.  As a result when we enable the user for Virtual Vault the original email is restored to the Virtual Vault causing confusion.

I'm guessing there is no technical way to help deal with this as would be the case whereby the user has deleted just the stub and the 'thought' deleted mail is restored.

Are there any tools that could be used to help identify the scale of the numbers of mails in EV without an associated stub within a mailbox?

These reports might help at least understand the scale of the issue or provide informatiom to users ahead of time to help with preparing for the migration.

Any experience of how this has been deal with in the past welcome.

Thanks in advance

Russ

[JesusWept3]

I'm pretty confused by this one to be honest
The contents of Virtual Vault should be the exact same as Archive Explorer or the EV Search, regardless of what Shortcuts exist or where they exist, if its in AE or Search, it will be in Virtual Vault.

The only items that shouldn't get sync'd are items that aren't in the index, such as deleted items that are in the EV dumpster.

So if users moved shortcuts from their mailbox to a PST expecting it to have been removed from the archive, then that could be the issue, since all you're doing is moving items in your mailbox, not in your archive, EV has no reverse deletion, in terms of items that don't exist as a shortcut, won't be automatically removed from your archive.

Alternatively you could just use Vault Cache and not Virtual Vault, they just double click shortcuts and it will open via the Vault Cache instead of the EV server and will work offline

That way they won't see extra items that don't have shortcuts etc.
But what you're saying is expected and normal behavior, and Virtual Vault will not allow you to drag EV shortcuts from a PST or a mailbox in to EV

[Russ777]

Thanks - the situation is as you have described below:-

'So if users moved shortcuts from their mailbox to a PST expecting it to have been removed from the archive, then that could be the issue, since all you're doing is moving items in your mailbox, not in your archive, EV has no reverse deletion, in terms of items that don't exist as a shortcut, won't be automatically removed from your archive.'

So the link between a mail and a shortcut is one way and there is no way to report on whether a mail in EV has an an associated shortcut available within it's associated mailbox?

Thanks for your help.

[JesusWept3 · Accepted solution]

no, though i did write an application for a customer that did Reverse Item Deletion, i.e. it went through and found all items without a shortcut and reported on them, let you export and delete them if you wanted etc.

Situation being that users were deleting shortcuts, thinking they had deleted their archived email and only wanted to keep items that had shortcuts in the mailbox, anything without a shortcut should be deleted

I also believe Vault Solutions have a product as well
http://www.vault-solutions.com/Products/orphaned-items-processing.html

But i don't believe it gives you the ability to export the items to a PST (just in case) or to report on what items actually don't correspond to a shortcut etc

[Russ777]

Thanks for the advice.