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Resolved! Can't search for terms like "123-456" in message body?

Hello, We have many archived messages with terms like "123-456" (without quotes)  in the message body. What is the correct format to search for this literal term using the Advanced or Browser search please? I know that -456 can mean "exclude 456" ...

BruGuy by • Level 6
  • 387 Views
  • 11 replies
  • 0 kudos

Resolved! EV Operations Manager

Warning in Enterprise Vault Operations Manager that number of days since last backup of the vault store database is 3 days but SQL backup of last 3 days was successfull.

wkuiper by • Level 3
  • 384 Views
  • 6 replies
  • 0 kudos

Recovery of EV FSA shortcuts via NBU

Recently someone deleted over 75 folders and sub-folders on a server that has been vaulted. I backup the server regularly with Symantec NetBackup and tried to restore the folders. If I restored 1-4 folders that were small I didn't have a problem. The...

Resolved! Vault cache not showing in outlook 2003 navigation pane

Have tried several different things to get the vault cache to show up in the navigation pane.  Keep on running into two things I notice that are not there, one, in windows search, the evault is not showing up.  Two, on the vault properties, I only ge...

Resolved! EV 7 Storage service problem

We are running EV 7 SP4 and we are getting the following event id's on the server.  I don't know what they mean and this just started happening out of the blue.  Also, when we search the archive and select an e-mail to view we recieve the following "...

Strange Outlook Anywhere authentication problem

When I launch Outlook using Outlook Anywhere I'm prompted for inital credentials.  After Outlook is loaded and I click on an archived email in the Virtual Vault I am not prompted for my credentials again as I should be.  Instead only part of my arch...

EV Permissions Browser

Hi all im using the Permissions browser to view some wonky public folders that no one can access other than the VSA. I can see the problem but does anyone know how to amend these permisisons to accurately reflect the permissions applied to the publi...

TheCrow by • Level 4
  • 168 Views
  • 1 replies
  • 0 kudos

Resolved! EV8 SP4

All, I have been informed that EV8 SP4 will be released this afternoon (USA Eastern Time) Upgrade notices should be received by all eligible this afternoon

Liam_Finn1 by • Level 6
Employee Accredited Certified
  • 316 Views
  • 9 replies
  • 0 kudos

Resolved! Archived vs real size

Hello. Is it possible (without EV Reporting installed) to determine what the real size is of archived mail? Thanks.

GertjanA by • Moderator
Partner    VIP    Accredited Certified
  • 126 Views
  • 1 replies
  • 0 kudos

Resolved! EV9 and Ex2010 SP1

As 2010 SP1 is now going to be released in beta in June, when are we likely to see support for EV and 2010? 4th Qtr? Or will EV9 support 2010 without SP1?

powlot by • Not applicable
  • 175 Views
  • 4 replies
  • 0 kudos

Resolved! Change link name

Hey it is possible to change your url address for the ev server, so it creates links with a new name and archive explorer and search refers to a new address eg old http://ev.domain1.local two new http://ev.domain2.local I just think it's the site al...

mias by • Level 4
Partner Accredited
  • 286 Views
  • 6 replies
  • 0 kudos

Resolved! EV 8SP3 - ArchiveBit problem

Hello All We are using netapp device for primary archive repository, so all file don't have archive bit reseted by backup process (snapshot methods). It was not a problem until now. Now, we are using TSM (DR550) to move old archive to secondary dis...

Josserand by • Level 4
Partner Accredited Certified
  • 191 Views
  • 4 replies
  • 0 kudos

Resolved! Issue with Offline vault

Hi I am facing an issue with offline vault As I open my outlook and it try to download mails to vault cache but it is unable to download and ask for username & password consistently. Same is happening if I access my offline vault Previously it wa...

Exporting 200 archives to PST

Hi, I need to export over 200 users archive to a PST.  What I am wondering is if (1) Can this be automated? i.e I have the list of AD names... (2) Can we remove the shortcuts in the mailbox as we export? We cannot restore directly back into the us...

Minke by • Level 4
  • 174 Views
  • 5 replies
  • 0 kudos

Archive Explorer and parentfolderrootidentity set to null

Hello, Recently I have had several issues with FSA data not showing up properly in Archive Explorer. I opened a case with Symantec and we found that the parentfolderrootidentity for several folders were set to null when they should have been set to t...

Vikes_2 by • Level 6
  • 121 Views
  • 3 replies
  • 0 kudos

Resolved! Backup Scripts for TSM Tivoli...

Are there any Enterprise Vault backup scripts that work with TSM (Tivoli)? I am looking for backup scripts that put the index locations and archives in “Backup Mode” before a backup runs and takes them out of “Backup Mode” when the backup completes....