05-17-2014 04:07 PM
I have upgraded four 5220's from 2.5.3 to 2.6.0.2. Since the upgrade, I get a daily email from each 5220 saying "No license exists". I am baffled as to what this is and how to make it stop.
Solved! Go to Solution.
05-19-2014 02:07 AM
Did you add your 7.6 licenses when you did the upgrade?
2.6.0.2 may have features that are not enabled by the 7.5 licenses.
What is the exact text of the message (or is what you have shown actually it?)
05-19-2014 02:07 AM
Did you add your 7.6 licenses when you did the upgrade?
2.6.0.2 may have features that are not enabled by the 7.5 licenses.
What is the exact text of the message (or is what you have shown actually it?)
05-19-2014 05:46 AM
Thanks Mark, that is what is was. You have to add the 7.6 license, I recommend you use the CLISH and it WILL restart the NBU services so you want to do it during a maintenance window. Adding the license from the GUI did not seem to stop the email message. Support also strongly recommends you remove the old license(s).
05-19-2014 05:50 AM
Also.....add the license to all your appliances, not just the Master appliance.
05-19-2014 05:56 AM
Yup - always add latest licenses to Master AND Media Servers when doing upgrades and re-start services after installation.
Dont forget to close off the thread once you are all sorted - helps others searching for a similar issue in the future - thanks
05-19-2014 01:10 PM
There may also be a defect in play here. If you get these emails about your perfectly licensed Appliance, please open a support case and ask about Etrack 3512671. (A TechNote is coming soon!)
05-19-2014 01:13 PM
CRZ is correct, Support notified me of a defect and offered a 60 temp license. They said nothing about a Etrack.
05-19-2014 01:46 PM
Hmmm, you're probably the reason we opened it, then. I hope we'll have more info when the TechNote is available. I only just "heard through the grapevine" about this one earlier today.
05-21-2014 08:34 AM
Has it been determined that this is a defect? I just upgraded to 2.6.0.2 and got an email immediatly about the license key. Do I need to contact support to get a temp key?
05-21-2014 09:44 AM
The temp key is only good for 60 days. I'm living with the email message until a technote is offered.
05-21-2014 09:50 AM
Thank you. Is the email the only thing that has an issue. The invalid license doesn't cause any other features to not work.
If thats all it is then I can live with it as well until a fix is supplied.
Thanks again.
05-21-2014 09:52 AM
That's what I'm doing. All my backups are fine but of course if my management sees those emails..... :)
05-21-2014 10:37 AM
Here's the TechNote:
If you can live with the emails, you don't have to do anything - if the emails are bugging you, please contact us for a fix.