Client version is not properly showing in master server

[Amaan]

Hi, After installing 7.0.1 patch into client it is still showing 7.0.0 in master server. What can be reason?

I checked client version from client itself from veritas/patch/hisotry

but command: install path>\veritas\netbackup\bin\admincmd\bpgetconfig -g <client_name> -L
is showing still 7.0.0:

E:\Program Files\Veritas\NetBackup\bin\admincmd>bpgetconfig.exe -g grssps1 -L
Client/Master = Client of grsnetbup1
NetBackup Client Platform = PC-x64, WindowsXP
NetBackup Client Protocol Level = 7.0.0
Product = NetBackup
Version Name = 7.0
Version Number = 700000
NetBackup Installation Path = C:\Program Files\Veritas\NetBackup\bin
Client OS/Release = Windows2008 6

Please help. Should i delete and add client back. if yes how to do it from GUI or command line?

[tom_sprouse]

Is the client the master itself? or another host?

On that host, check the version.txt file in the NetBackup directory.

Windows: C:\Program Files\Veritas\NetBackup\version.txt

This file should contain the actual version of the client that is installed.

--Tom

[Amaan]

When I am running bptestbpcd command I am getting different host name. Refer the attachment. Can you please help understan why? For host_name it is showing different.

[Marianne · Accepted solution]

Has anything changed recently at OS level or DNS?

Try to clear NBU host cache and try bptestbpcd again:
bpclntcmd -clear_host_cache

PS: You forgot to add the attachment...

 

[Mark_Solutions]

Can you confirm that you have patched your Master to 7.0.1 first?

If you go to Client Host Properties in the Admin Console and open then close the client there what version does it display in the GUI after connection?

[Sagar_Kolhe]

confirm the master server version

[Amaan]

Issue has been resolved. Root cause was hosts file. somebody changed it and put the ip of the server which we had an issue to the different host. thats the reason it was showing different host and worng client NB version.

[Marianne]

So, something (hosts file) HAS changed at OS level as per my suggestion above?