ESX 4.0 snapshot creation failed

[manmountain]

Hi there,

I have a master server running Solaris 10 conencted to a Windows Backup Host. All running NetNackup 7.6.1.2. VMware is running on a host with version ESXi 4.0. I am getting the below error where the snapshot is failing to create. I can create snapshot manually logging in with the same use credientials.

06/29/2015 16:41:02 - snapshot backup of client 159.107.173.54 using method VMware_v2
06/29/2015 16:41:06 - Critical bpbrm (pid=29822) from client 159.107.173.54: FTL - VMware_freeze: VIXAPI freeze (VMware snapshot) failed with 6: SYM_VMC_SOAP_ERROR
06/29/2015 16:41:06 - Critical bpbrm (pid=29822) from client 159.107.173.54: FTL - vfm_freeze: method: VMware_v2, type: FIM, function: VMware_v2_freeze
06/29/2015 16:41:06 - Critical bpbrm (pid=29822) from client 159.107.173.54: FTL - 
06/29/2015 16:41:06 - Critical bpbrm (pid=29822) from client 159.107.173.54: FTL - vfm_freeze: method: VMware_v2, type: FIM, function: VMware_v2_freeze
06/29/2015 16:41:06 - Critical bpbrm (pid=29822) from client 159.107.173.54: FTL - 
06/29/2015 16:41:06 - Critical bpbrm (pid=29822) from client 159.107.173.54: FTL - snapshot processing failed, status 156

06/29/2015 16:41:06 - Critical bpbrm (pid=29822) from client 159.107.173.54: FTL - snapshot creation failed, status 156

06/29/2015 16:41:06 - Warning bpbrm (pid=29822) from client 159.107.173.54: WRN - ALL_LOCAL_DRIVES is not frozen
06/29/2015 16:41:06 - Info bpfis (pid=5072) done. status: 156

Thanks

[Marianne · Accepted solution]

ESXi 4.0 is very old and by the looks of it not supported with NBU 7.6.1. 

See Virtual Systems Compatibility section of the OS SCL: http://origin-symwisedownload.symantec.com/resources/sites/SYMWISE/content/live/SOLUTIONS/76000/TECH...