Error 830

[ibrahimbaba]

*** Moved to new discussion from https://www-secure.symantec.com/connect/forums/error-830-all-compatible-drive-paths-are-down-media-a...  by MvdB ***

i also have the same issue but it is consistent and as such almost none of my jobs can complete successfully 

                           HOST STATUS

Host Name                                  Version   Host Status

=========================================  =======   ===========

td002                                      700000    ACTIVE

                                PENDING REQUESTS

                                    <NONE>

                                  DRIVE STATUS

Drive Name               Label   Ready  RecMID  ExtMID  Wr.Enbl.  Type

    Host                       DrivePath                            Status

=============================================================================

HP.ULTRIUM4-SCSI.000     No      No                     No        hcart

    td002                      {2,0,2,0}                            TLD

    td002                      {1,0,2,0}                            RESTART

C:\Program Files\Veritas\NetBackup\bin\admincmd>nbrbutil.exe -dump

Allocation Requests

(AllocationRequestSeq )

Allocations

(AllocationSeq )

MDS allocations in EMM:

[Marianne]

Please tell us OS version on this server? 
If W2003, have you confirmed that Removable Storage Manager service is stopped and disabled?
NBU version looks like it is unpatched 7.0 - is this right?

Please see these troubleshooting steps that I have shared in above post:

Enable logging on this server for further troubleshooting:

Add VERBOSE entry to <install-path>\veritas\volmgr\vm.conf followed by restart of NBU Device Management service.
Create bptm log folder under <install-path>\veritas\netbackup\logs

Device errors will be logged in Event Viewer System and Application log.

NBU I/O errors will be logged in bptm.

We can see that one tape drive is in RESTART mode, which means that NBU cannot use it. 
If restart of NBU Device Management service does not clear this status, you will probably have to reboot the server.

[ibrahimbaba]

the os is windows server 2008 r2 

the nbu is 7.0 just as u suspected

how do i add the verbose entry

[mph999 · Accepted solution]

Try restarting ltid service on server td002 - until it is restarted it will be stuck in 'RESTART' state.

[Marianne]

Use Windows explorer to navigate to <install-path>\veritas\volmgr

Use a text editor such as Notepad to open vm.conf

Add
VERBOSE
on a new line at the bottom of the file.
Save and close the file.

Restart NetBackup Device Management service.

[ibrahimbaba]

i have done that whats next as its happened again

[Marianne]

Check Event Viewer System and Application logs for errors.