Granular backup -> random mailboxes ?

[vilhena]

Hello.

I have 6 policies which backup 6 Storage groups of mailboxes (exchange server 2007), a policy for each storage group, with granular recovery enabled in all of them.

Today I tried to recover the "Sent Items" folder of a mailbox. I see the mailbox, but when I select it, I can't see the subfolders in it. But there are other mailboxes in which I can see the subfolders and contents. But there are also other mailboxes that have the same behaviour: I select them and I can't see the content :\  So it seems like netbackup randomly selects the mailboxes to backup.

Has anyone had this scenario?

Can anyone explain me what is happening here?

Thanks for the attention.

Regards,

Vilhena

[RiaanBadenhorst]

Are you running multiple datastreams? Are all the streams exiting with a 0? Maybe some got 1 and some 0, which would explain why you can't browse some mailboxes. You might find that the ones you can and cannot browse are in the same storage groups...

[vilhena]

Yes, I use multiple data streams but in the activity monitor, all of them ended with status 0, I've seen the details, and the only "odd" thing is this:

21/Mai/2011 10:00:38 - Info bpbrm (pid=32483) from client my-mbxcluster: TRV - NFS timeout value (10) is lower than recommended for NetBackup GRT.

But I doubt that this is related to what's happening!

Regards,
Vilhena

[Ric_Fernandes]

Is this problem resolved? I have the same problem. 

[vilhena]

Nop.

I've opened a service request in symantec in order to solve this, but untill now, no answer. The problem persists.

Regards,

Vilhena