NBU status: 830, EMM status: No drives are available

[geniumzip]

Hi

When I running a restore 

22/04/2013 18:34:52 - begin Restore

22/04/2013 18:34:57 - media 000683 required

22/04/2013 18:34:57 - media 000684 required

22/04/2013 18:34:57 - restoring image goiania_1365220370

22/04/2013 18:35:35 - Info bptm(pid=8396) start            

22/04/2013 18:35:35 - started process bptm (8396)

22/04/2013 18:35:35 - Info bpdm(pid=8396) reading backup image          

22/04/2013 18:35:36 - Info bptm(pid=8396) using 30 data buffers         

22/04/2013 18:35:36 - Info bptm(pid=8396) spawning a child process         

22/04/2013 18:35:36 - Info bptm(pid=8396) child pid: 8788          

22/04/2013 18:35:36 - Info bptm(pid=8788) start            

22/04/2013 18:35:36 - started process bptm (8788)

22/04/2013 18:35:38 - Error bptm(pid=8396) NBJM returned an extended error status: No drives are available (2001)  

22/04/2013 18:35:39 - requesting resource 000684

22/04/2013 18:35:39 - Error nbjm(pid=7496) NBU status: 830, EMM status: No drives are available    

22/04/2013 18:35:39 - Error nbjm(pid=7496) NBU status: 830, EMM status: No drives are available    

22/04/2013 18:35:40 - end Restore; elapsed time: 00:00:48

FlashBackup-Windows policy restore error(2817)

I use NBU 7.1.0.4 with Windows 2008 R2.

The tapes are in the library.

Even the tapes and the drives are density set to HCART

How I fix it?

Thanks

[Dyneshia]

Confrim Drives are up : install_path\Volmgr\bin\tpconfig -d

Check the application event vewer for errors during the time of the back up on the server where tape drives are located at.

Run through this check list :

https://www-secure.symantec.com/connect/articles/20-steps-analyze-correct-and-troublshoot-device-issues

[Marianne · Accepted solution]

In addition to above 'tpconfig -d' command, please also show us output of this command:

nbemmcmd -listmedia -mediaid  000684
command is in <install-path>\veritas\netbackup\bin\admincmd

Do you have a single master/media server? or more than one media server?
Does media server that performed the backup have access to library and drives where the tape is?

[geniumzip]

I have a Master and more 2 Media servers.

The robot is visible for both and the tapes are inside the library.

Here are the results of the checks.

thanks

[geniumzip]

The result of TPCONFIG

Id  DriveName           Type   Residence

      SCSI coordinates/Path                                            Status

****************************************************************************

0   TLD000.hcart.D2      hcart  TLD(0)  DRIVE=2 

      {2,0,6,0}                                                        UP

1   TLD000.hcart.D1      hcart  TLD(0)  DRIVE=1 

      {2,0,7,0}                                                        UP

4   TLD002.hcart.D1      hcart  TLD(2)  DRIVE=1 

      {4,0,3,0}                                                        UP

Currently defined robotics are:

  TLD(0)     SCSI coordinates = {2,0,7,1}

  TLD(1)     SCSI coordinates = {3,0,6,1}

  TLD(2)     SCSI coordinates = {4,0,3,1}

EMM Server = mspbkp01f

========================================================================

The result of NBEMMCMD

NBEMMCMD, Version:7.1.0.4

====================================================================

Media GUID:                     c89042be-1dc5-43b6-bb6a-e2a9b293bf1e

Media ID:                       000684                              

Partner:                        -                                   

Media Type:                     HCART                               

Volume Group:                   001_00002_TLD                       

Application:                    Netbackup                           

Media Flags:                    1                                   

Description:                    Added by Media Manager              

Barcode:                        000684L4                            

Partner Barcode:                --------                            

Last Write Host:                msinfra02                           

Created:                        03/23/2012 13:00                    

Time Assigned:                  04/05/2013 23:41                    

First Mount:                    03/23/2012 23:41                    

Last Mount:                     04/19/2013 17:16                    

Volume Expiration:              -                                   

Data Expiration:                INFINITY                            

Last Written:                   04/06/2013 06:32                    

Last Read:                      04/19/2013 17:16                    

Robot Type:                     TLD                                 

Robot Control Host:             mspbkp01f                           

Robot Number:                   2                                   

Slot:                           17                                  

Side/Face:                      -                                   

Cleanings Remaining:            -                                   

Number of Mounts:               81                                  

Maximum Mounts Allowed:         0                                   

Media Status:                   FULL MPX                            

Kilobytes:                      1124416958                          

Images:                         570                                 

Valid Images:                   570                                 

Retention Period:               24                                  

Number of Restores:             0                                   

Optical Header Size Bytes:      1024                                

Optical Sector Size Bytes:      0                                   

Optical Partition Size Bytes:   0                                   

Last Header Offset:             0                                   

Adamm Guid:                     00000000-0000-0000-0000-000000000000

Rsm Guid:                       00000000-0000-0000-0000-000000000000

Origin Host:                    NONE                                

Master Host:                    mspbkp01f                           

Server Group:                   UNRESTRICTED_SHARING_GROUP          

Upgrade Conflicts Flag:                                             

Pool Number:                    7                                   

Volume Pool:                    Mensal                              

Previous Pool Name:             Scratch                             

Vault Flags:                    -                                   

Vault Container:                -                                   

Vault Name:                     -                                   

Vault Slot:                     -                                   

Session ID:                     -                                   

Date Vaulted:                   -                                   

Return Date:                    -                                   

====================================================================

Command completed successfully.

[geniumzip]

Anyone can help me? I still have this problem.

[Possible]

Hello,

Please show the output of below commands from your master server.

1. vmquery -m 000684

2..bpmedialist -m 000684 -L

Thanks.

[geniumzip]

BPMEDIALIST

Server Group = UNRESTRICTED_SHARING_GROUP

media_id = 000684, partner_id = *NULL*, version = 1

density = hcart (6)

allocated = 04/05/2013 23:41:49 (1365216109)

last_written = 04/06/2013 06:32:39 (1365240759)

expiration = INFINITY       (2147483647)

last_read = 04/19/2013 17:16:46 (1366402606)

kbytes = 1124416958, nimages = 570, vimages = 570 (MPX)

retention_level = 24, num_restores = 0

status = 0x228, l_offset = 0, psize = 0, hsize = 1024, ssize = 0

vmpool = 7

res1 = 0, res2 = 0, res3 = 0, res4 = 0

========================================

VMQUERY

================================================================================

media ID:              000684

media type:            1/2" cartridge tape (6)

barcode:               000684L4

media description:     Added by Media Manager

volume pool:           Mensal (7)

robot type:            NONE - Not Robotic (0)

volume group:          ---

vault name:            ---

vault sent date:       ---

vault return date:     ---

vault slot:            ---

vault session id:      ---

vault container id:    -

created:               23/03/2012 13:00:11

assigned:              05/04/2013 23:41:49

last mounted:          19/04/2013 17:16:37

first mount:           23/03/2012 23:41:51

expiration date:       ---

number of mounts:      81

max mounts allowed:    ---

status:                0x0

================================================================================

[Possible]

robot type: NONE - Not Robotic (0)

Can u please ask data centre guy to reinsert media and invetory again....looks like media is not mounted

[geniumzip]

 Look the prints.

The tapes are in the library but it cannot mount then.....

[Possible]

1) suspend job..go to robtest...execute s s

2) move that media from current slot to another free slot..m s s

3) after changing the slot..move that media from slot to drive...m s d

4) Retrigger restore.

Thanks.

[geniumzip]

Gary,

NBU does not mount the tape even I moving the tape to the drive. Still appears the message about the request and the same error.

[StefanosM]

please run the command :
bpimagelist -backupid goiania_1365220370

and also tell us the media server that is trying to mount the tape.

There is no bpbrm log at your zip file and I can not find the bptm process ID at the bptm logs. bpbrm is produced at the media server during backups and restores. If the logs are from the master and the master is not a media server then the logs are useless.

The media server that is ready only for disk, is correct ?

[Ankit_Maheshwar]

Not a big issue.. Seems some drive issue..

1- Inject media from library and reinsert this .do inventory and check media is free and not in use.(nbrbutil -dump |grep media id)

2- Check the name of the media server, from where data need to restore.

3- Run vmoprcmd -d ds -h mediaserver   to check status of drive...up or down.

4-Check whether media server is Active of disk and tape or Active for disk.

[Marianne]

If I look at nbemmcmd output, the media server is msinfra02.
Last Write Host: msinfra02

At this point, the tape was in robot 2 :

Robot Type: TLD
Robot Control Host: mspbkp01f
Robot Number: 2
Slot: 17

In the meantime this tape was taken out of the robot:
robot type: NONE - Not Robotic (0)

You seem to have more than one robot?
You need to insert the tape(s) in the robot where media server msinfra02 can access them.

Double-check device config and status on media server msinfra02:
tpconfig -l
vmoprcmd -d

[StefanosM]

 msinfra02 is indeed  the last write hosts.
But maybe not the server that write the backup image he is trying to restore as he has enabled the

Server Group = UNRESTRICTED_SHARING_GROUP

I suspect that the media server of the image goiania_1365220370 is the media server active for disk only. This could explain why netbackup is waiting for tapes.

[Ankit_Maheshwar]

geniumzip@ Kindly go with steps which given on my previous post.. This will resolve the issue.

[Possible]

Go to the GUI---Media---Filter By that media---Right Click--- Change Media Owner---Make it as

msinfra02.

Then

bpmedia -movedb -m 000684 -old server msinfra02 -newserver msinfra02

Refire the restore.

Thanks.