03-22-2013 05:05 AM
Hello
We have NetBackup 7.5.0.5 server on Linux RH (on master and one media server) and Enterprise Vault 9.0.4 for Exchange 2010 in MCS Windows 2008 R2 cluster. Backup of SEV indexes failed with error - 2. All other SEV backups (partitions, FP DB - passed normally). During backup error appeared in SEV application log
7264 - Abnormal error occurred
Solved! Go to Solution.
03-26-2013 10:24 AM
from your original bpresolver log:
12:42:15.815 [6648.7284] <2> DebugLog(): INF - CEVBridgeHelper::ModifyEVEntityBackupModeByEntityID - EVBridge Instance FAILED to update the entity (1777A253AB957E84CBE064C399C20038B1810000AR-SEVCLRS-01) of Site (163CC21C33399F349A5FC8BEB1968520D1d10000AR-SEVCLRS-01). Error: For the Archiving Option, an error occurred with the Enterprise Vault Directory API. Check the Enterprise Vault event log in the Windows Event Viewer for details.!!
13:18:09.481 [8852.5584] <2> DebugLog(): INF - CEVBridgeHelper::ModifyEVEntityBackupModeByEntityID - EVBridge Instance FAILED to update the entity (1777A253AB957E84CBE064C399C20038B1810000AR-SEVCLRS-01) of Site (163CC21C33399F349A5FC8BEB1968520D1d10000AR-SEVCLRS-01). Error: For the Archiving Option, an error occurred with the Enterprise Vault Directory API. Check the Enterprise Vault event log in the Windows Event Viewer for details.!!
13:24:56.154 [8808.9012] <2> DebugLog(): INF - CEVBridgeHelper::ModifyEVEntityBackupModeByEntityID - EVBridge Instance FAILED to update the entity (1777A253AB957E84CBE064C399C20038B1810000AR-SEVCLRS-01) of Site (163CC21C33399F349A5FC8BEB1968520D1d10000AR-SEVCLRS-01). Error: For the Archiving Option, an error occurred with the Enterprise Vault Directory API. Check the Enterprise Vault event log in the Windows Event Viewer for details.!!
So what does Event Viewer have to say?
Each of these errors occurred while trying to set backupmode on Index 8.
Try to set & clear backupmode manually. Is it successful?
03-25-2013 09:07 AM
03-26-2013 04:28 AM
Hello
I've checked several times. Before INDEX Backup Job - all indexes are on "clean - non backup state". During manual INDEX backup job - all indexes going to backup state and after job failed - several index remain in backup state, several in "clean - non backup state". No other task are running at the same time on NB.
I've pinned new bpresolver and dtrace.
Best Regards,
Stanislav
03-26-2013 07:10 AM
03-26-2013 07:20 AM
03-26-2013 07:44 AM
03-26-2013 08:18 AM
Yes. Its from SEV server - Active Node in MCS cluster.
03-26-2013 08:40 AM
03-26-2013 09:21 AM
BPCD - yes. In attach. But in bpbkar - nothing about 13.00 task.
03-26-2013 10:05 AM
03-26-2013 10:21 AM
03-26-2013 10:24 AM
from your original bpresolver log:
12:42:15.815 [6648.7284] <2> DebugLog(): INF - CEVBridgeHelper::ModifyEVEntityBackupModeByEntityID - EVBridge Instance FAILED to update the entity (1777A253AB957E84CBE064C399C20038B1810000AR-SEVCLRS-01) of Site (163CC21C33399F349A5FC8BEB1968520D1d10000AR-SEVCLRS-01). Error: For the Archiving Option, an error occurred with the Enterprise Vault Directory API. Check the Enterprise Vault event log in the Windows Event Viewer for details.!!
13:18:09.481 [8852.5584] <2> DebugLog(): INF - CEVBridgeHelper::ModifyEVEntityBackupModeByEntityID - EVBridge Instance FAILED to update the entity (1777A253AB957E84CBE064C399C20038B1810000AR-SEVCLRS-01) of Site (163CC21C33399F349A5FC8BEB1968520D1d10000AR-SEVCLRS-01). Error: For the Archiving Option, an error occurred with the Enterprise Vault Directory API. Check the Enterprise Vault event log in the Windows Event Viewer for details.!!
13:24:56.154 [8808.9012] <2> DebugLog(): INF - CEVBridgeHelper::ModifyEVEntityBackupModeByEntityID - EVBridge Instance FAILED to update the entity (1777A253AB957E84CBE064C399C20038B1810000AR-SEVCLRS-01) of Site (163CC21C33399F349A5FC8BEB1968520D1d10000AR-SEVCLRS-01). Error: For the Archiving Option, an error occurred with the Enterprise Vault Directory API. Check the Enterprise Vault event log in the Windows Event Viewer for details.!!
So what does Event Viewer have to say?
Each of these errors occurred while trying to set backupmode on Index 8.
Try to set & clear backupmode manually. Is it successful?
03-27-2013 03:47 AM
Hello
Manually set & clear backupmode isn't successful (Index service errot). So we start comparing contents of index 8 folder with query from SQL DB. I've found one extra folder. After we've deleted this folder & restarted indexing service backup going well. Thank you.
Best Regards,
Stanislav
03-27-2013 04:17 AM
03-27-2013 04:23 AM
Marked wr message as a solution. Thank you.