NetBackup Client installation bugged out on Windows Server 2008

[Genesisclimber]

Hi

In my Windows Server 2008 Domain Environment, there is a Veritas Netbackup Server 7 installed successfully on Windows Server 2008 Standard Edition. When I installed the Nebackup 7 Client software on another windows server 2008 Enterprise Edition, the installation failed. I tried to uninstall the Symantec Netbackup 7 client from “Program and Features”, the un-installation failed with the error message “This action is only valid for products that is currently installed”
 
Is anyone has any idea how to remove the Netbackup client manually?

Edit: I know reformatting is an option but there are other running apps that have nbeen configured. As such, reformat is a final resort if all else fails.

[Rajesh_s1]

If the server is just a Client machine then you can try one more option of uninstalling .
you can run the same Netbackup installation and at that time you will get a option to repair, modify and remove .  You can choose remove option so that it will uninstall Netbackup completely .

Regards,
Rajesh

[Genesisclimber]

Well, there's no option at all for modify/repair/remove. The installer will just simply run and bugged out subsequently.

Anyway, I tried the following:-
1. Install NetBackup Client 6.5.4 on top of the 7 - Installation fail
2. Install another application to help remove the NetBackup 7 from my system - this was successful. At this juncture, the client is completely removed.
3. I tried installing NetBackup 7 client again but same thing happen. So I used the application installed in step (2) to remove the bugged installation from the system.
4. Install NetBackup Client 6.5.4 - Installation successful.
5. Update 6.5.4 Client to 7 - Bugged out again...
Note that everytime the installaer bugged out, I can't uninstall anymore, so I have to removed the bugged installation using the application installed in step (2).
6. Install NetBackup Client 6.5.4 - successful. Since the Master server (7) is able to communicate with the 6.5.4 Client, I am currently using this setup.

I had managed to installed the NetBackup 7 Client before and after some trace back, this is what I recalled:-
- I had previously installed successfully on a Windows Server 2008. This was a standalone system.
- Now I am trying to install to the same server but in a clustered environment i.e. Server A and B.

The question is: Does the clustering of these servers require special steps/procedures for NetBackup 7 Client to be installed? Does the client need to be installed before setting up the clustered environment? If that's the case, would I need two Client residing on each server (or every server in the cluster)?

[Marianne]

Can you find the installation log from the failed installation in your %TEMP% folder? This will hopefully give a reason for the failure.
NetBackup client must always be installed on each cluster node locally. You will set up policies to configure local drives for the physical node names and a separate policy for shared data/database using the virtual name.

[Genesisclimber]

05-17-2010,15:30:15 : Could not access UpperFilters registry value.
05-17-2010,15:30:15 : If this key does not exist, no need to proceed with additional logic.
05-17-2010,15:30:15 : Entering CallAtPostInstallDll custom action.
05-17-2010,15:30:15 : Post installation steps were successful.
05-17-2010,15:30:15 : Finished with CallAtPostInstallDll custom action.
05-17-2010,15:30:15 : Entering CacheInstallFiles custom action, commit phase.
05-17-2010,15:30:15 : System Error: 5, Access is denied.
05-17-2010,15:30:15 : Could not copy cab file to installer cache directory. See above error. Returning with error.

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For the above error seen, I've right-clicked to run as Administrator so I'm surprised to see the access denied error.

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05-17-2010,15:30:15 : Action 15:30:15: Rollback. Rolling back action:
05-17-2010,15:30:15 : Configuring VxPBX exchange in MSCS cluster
05-17-2010,15:30:15 : Validating installation status
05-17-2010,15:30:15 : Caching install files
05-17-2010,15:30:15 : Initializing AT registry values
05-17-2010,15:30:15 : Removing VSP entry from UpperFilters registry key
05-17-2010,15:30:15 : Checking for vopie/vnoauth
05-17-2010,15:30:15 : Updating security scripts
05-17-2010,15:30:15 : Installing Add/Remove Programs entries
05-17-2010,15:30:15 : Removing IDR files
05-17-2010,15:30:15 : Registering NetBackup with OpsCenter Server
05-17-2010,15:30:15 : Modifying user permissions
05-17-2010,15:30:15 : Simulating client uninstall
05-17-2010,15:30:15 : Removing obsolete patch information
05-17-2010,15:30:15 : Restarting LTID
05-17-2010,15:30:15 : Registering NBUMigrator
05-17-2010,15:30:15 : Updating existing NetBackup policies with new client type, this might take a few minutes
05-17-2010,15:30:15 : Upgrading NBAC
05-17-2010,15:30:15 : Copying Asset Tag file
05-17-2010,15:30:15 : Upgrading disk storage unit information...
05-17-2010,15:30:15 : Configuring BMR client
05-17-2010,15:30:15 : Starting dependent services of VxPBX exchange
05-17-2010,15:30:15 : Installing windows driver
05-17-2010,15:30:15 : Starting services
05-17-2010,15:30:15 : Starting services
05-17-2010,15:30:15 : MMStartPBXService.B2D5B6C9_4698_42F7_AC9D_955789A69556
05-17-2010,15:30:15 : Starting NetBackup services
05-17-2010,15:30:15 : Executing VM queries
05-17-2010,15:30:15 : Changing NetBackup services to automatic
05-17-2010,15:30:15 : Modifying NetBackup services
05-17-2010,15:30:15 : Enabling session caching
05-17-2010,15:30:15 : Storing license keys
05-17-2010,15:30:15 : Duplicating PDB files
05-17-2010,15:30:15 : Rolling back PDB duplication
05-17-2010,15:30:16 : Entering DuplicatePDBs custom action.
05-17-2010,15:30:16 : Debug symbols not installed. No need to perform logic. Returning from custom action.
05-17-2010,15:30:16 : Duplicating NetBackup files
05-17-2010,15:30:16 : Action 15:30:16: Rollback. Rolling back action:
05-17-2010,15:30:16 : Updating server configuration
05-17-2010,15:30:16 : EMM server processing
05-17-2010,15:30:16 : Updating NetBackup service accounts
05-17-2010,15:30:16 : Creating VxPBX service entry
05-17-2010,15:30:16 : CreatePBXScripts.B2D5B6C9_4698_42F7_AC9D_955789A69556
05-17-2010,15:30:16 : Rolling back VxPBX install
05-17-2010,15:30:21 : RemoveVSPService.28CD2F48_A8BE_47B8_993D_A561E5C484CC
05-17-2010,15:30:21 : Configuring Bare Metal Restore Boot Server
05-17-2010,15:30:21 : Installing services
05-17-2010,15:30:30 : Publishing product information
05-17-2010,15:30:30 : Publishing product features
05-17-2010,15:30:30 : Publishing assembly information
05-17-2010,15:30:30 : Registering product
05-17-2010,15:30:30 : Configuring the Bare Metal Restore Boot Server
05-17-2010,15:30:30 : Registering type libraries
05-17-2010,15:30:30 : Removing user authorization type
05-17-2010,15:30:30 : Writing NetBackup installation type
05-17-2010,15:30:30 : Specifying NetBackup servers
05-17-2010,15:30:30 : Writing NetBackup registry entries
05-17-2010,15:30:30 : Configuring VxUL logging
05-17-2010,15:30:30 : Replacing paths in configuration files
05-17-2010,15:30:30 : Writing system registry values
05-17-2010,15:30:30 : Creating shortcuts
05-17-2010,15:30:30 : Rolling back removal of etc services
05-17-2010,15:30:30 : Entering RemoveEtcServices custom action.
05-17-2010,15:30:30 : Finished with RemoveEtcServices custom action.
05-17-2010,15:30:30 : Copying new files
05-17-2010,15:30:31 : Removing DLLs from application folders
05-17-2010,15:30:31 : Entering DuplicateDLLs custom action, rollback phase.
05-17-2010,15:30:31 : Restoring application DLLs to original NetBackup level as part of rollback.
05-17-2010,15:30:31 : Could not retrieve INSTALLDIR from registry. Returning with error.
05-17-2010,15:30:31 : Rolling back user scripts
05-17-2010,15:30:31 : Entering SaveUserScripts custom action, rollback phase.
05-17-2010,15:30:31 : Could not retrieve CustomActionData MSI property. Returning with error.
05-17-2010,15:30:31 : Saving user scripts

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This follow up from the previous. The installer is performing a rollback...probably due to the error earlier?

---

05-17-2010,15:30:31 : Saving user scripts
05-17-2010,15:30:31 : Creating folders
05-17-2010,15:30:31 : Creating NetBackup Rollback Folders
05-17-2010,15:30:31 : Entering RollbackCreateFolders custom action.
05-17-2010,15:30:31 : Finished with RollbackCreateFolders custom action.
05-17-2010,15:30:31 : Removing files
05-17-2010,15:30:31 : Removing system registry values
05-17-2010,15:30:31 : Removing external services
05-17-2010,15:30:31 : Deleting services
05-17-2010,15:30:31 : Stopping external services
05-17-2010,15:30:31 : Stopping services
05-17-2010,15:30:31 : Updating component registration
05-17-2010,15:30:32 : CacheInstallDirRB.8AB10827_4A87_4CE1_816D_008E23F0F0D0
05-17-2010,15:30:32 : DeleteSharedDllEntry.B2D5B6C9_4698_42F7_AC9D_955789A69556
05-17-2010,15:30:32 : rollbackStartPBXService.B2D5B6C9_4698_42F7_AC9D_955789A69556
05-17-2010,15:30:33 : Taking Backup of old VxPBX
05-17-2010,15:30:33 : UndoBackupMM.B2D5B6C9_4698_42F7_AC9D_955789A69556
05-17-2010,15:30:33 : Terminating VxPBX exchange process
05-17-2010,15:30:33 : Unconfiguring MSCS configuration of VxPBX exchange
05-17-2010,15:30:33 : Action ended 15:30:33: InstallFinalize. Return value 3.
05-17-2010,15:30:33 : Action ended 15:30:33: INSTALL. Return value 3.

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More errors...

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05-17-2010,15:30:35 : Property(S): Rollback_SaveUserScripts = C:\Program Files\Veritas\ 
05-17-2010,15:30:35 : Property(S): INSTALLTYPE = NetBackup Client
05-17-2010,15:30:35 : Property(S): Rollback_SetupAddRemovePrograms = {014BC8F3-1FEB-432F-8988-879D952725A2}Symantec NetBackup ClientC:\Program Files\Veritas\ 
05-17-2010,15:30:35 : Property(S): Deferred_SetupAddRemovePrograms = {014BC8F3-1FEB-432F-8988-879D952725A2}Symantec NetBackup ClientC:\Program Files\Veritas\ 
05-17-2010,15:30:35 : Property(S): ProductToBeRegistered = 1
05-17-2010,15:30:35 : Property(S): Rollback_ClearAddRemovePrograms = {014BC8F3-1FEB-432F-8988-879D952725A2}Symantec NetBackup ClientC:\Program Files\Veritas\
05-17-2010,15:30:35 : Property(S): Deferred_ClearAddRemovePrograms = {014BC8F3-1FEB-432F-8988-879D952725A2}Symantec NetBackup ClientC:\Program Files\Veritas\
05-17-2010,15:30:35 : Action ended 15:30:35: INSTALL. Return value 3.

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And this is the final error thrown.

Besides the access is denied, everything else don't make much sense to me. In addition, since I'm running as administrator, I don't understand why would they be access issues.

[Rajesh_s1]

I think you might have aware of this .

Even though if you login as administrator , you need to right click on the exe and run as administrator in all windows 2008 servers .

Hope this server is not in clustered environment.

Regards,
rajesh

[Genesisclimber]

Yes, I right-clicked and ran as administrator.

As for your "hope", it's actually in a clustered environment, which is right now I'm suspecting to be the cause of the problem. As such, I've asked in the earlier post if there is a proper procedures to follow for installing NetBackup 7 Client (since 6.5.4 doesn't have any issues) in a node within a clustered environment.

[Marianne]

Just to clarify:
NetBackup does NOT have a problem when installing in a cluster.
The client software is installed on each node individually, using the physical node name as client name when installing.

Installation of Client software is covered in Chapter 6 of the NBU for Win Install Guide .

Are you getting the problem on both nodes or just one?
If you have only tried one node thusfar, please try the other node.
It might be a case that NBU 7 creates different registry keys that your user logon does not have access to.
If it fails on both, please log a call with Symantec Support.

[wallingj]

I am having the same exact error. I am tyring to install the client on the passive node of an Windows 2008 SP2 Exchange 2007 SP1 Rollup 10 CCR cluster and get the same error in the same place of the install.

07-01-2010,17:55:23 : Post installation steps were successful.
07-01-2010,17:55:23 : Finished with CallAtPostInstallDll custom action.
07-01-2010,17:55:23 : Entering CacheInstallFiles custom action, commit phase.
07-01-2010,17:55:23 : System Error: 5, Access is denied.
07-01-2010,17:55:23 : Could not copy cab file to installer cache directory. See above error. Returning with error.
07-01-2010,17:55:24 : Action 17:55:24: Rollback. Rolling back action:
07-01-2010,17:55:24 : Configuring VxPBX exchange in MSCS cluster
07-01-2010,17:55:24 : Validating installation status
07-01-2010,17:55:24 : Caching install files
07-01-2010,17:55:24 : Initializing AT registry values
07-01-2010,17:55:24 : Removing VSP entry from UpperFilters registry key
07-01-2010,17:55:24 : Checking for vopie/vnoauth

Is their a solution to the problem besides reinstalling the system?

[ELDC_IT_Support]

  Just had the same issue installing on a Windows 2008 64 Bit R2 Enterprise Exchange 2010 CAS and Hub transport server (which is also a Virtual Server).  I know this isn't going to be a Symantec best fix however I looked at the logs and watched where the install was going wrong.  The install (for me at least) seemed to fault when removing the backup files before installing the Live Update modules.  I killed the first msiexec*32 process (even that seems a bit odd as I was installing on a 64 bit system) just under the parent msiexec process as soon as "removing backup files" appeared.  Which then allowed the install to finish.

  Now without a bit more research (and a fair bit of mouse click and see what happens) on a non production server I can't really tell you why this worked.  However my server has now begun to back up and seems to be happy.  I will of course re-post if it all ends in tears.

  Hopefully that is of some small help  -  AlexT.

[Michael_NZ]

Hi,

I had the same issue, I found this article which solved my problem.

http://seer.entsupport.symantec.com/docs/352316.htm

Hope this helps.

Michael

[woojacky]

I'm assuming you have tried Michael NZ's link to article above.

Else, if you can edit registry files

just delete entries with in

HKEY_CURRENT_USERS\Software\Veritas OR Symantec
HKEY_LOCAL_MACHINE\SOFTWARE\Veritas OR Symantec

(assuming you are not running EndPoint in this server else you need to know what you are deleting)

*Be careful when editing your registry! Especially when it's production environment