NetBackup Exchange Restore Fails

[marcymarc24]

11/05/2010 11:10:09 - begin Restore
11/05/2010 11:12:51 - media needed: G05677
11/05/2010 11:12:51 - restoring from image xxxxxxxxxms008_1222886543
11/05/2010 11:22:00 - Error bpbrm (pid=23269) bpcd on xxxxxxxex2k307 exited with status 21: socket open failed
11/05/2010 11:22:01 - Error bpbrm (pid=23269) client restore EXIT STATUS 21: socket open failed
11/05/2010 11:22:01 - restored from image xxxxxxxxxexms008_1222886543; restore time: 0:09:10
11/05/2010 11:22:02 - end Restore; elapsed time 0:11:53
the restore failed to recover the requested files (5)

NetBackup 6.0MP6 on a Solaris 10 master server.

Hi, above is a log for an exchange restore which is failing with error 5.  The restore seems to be having comms problems.  I can connect using bpcd to both the destination server and the media server ok from the master server.  The source server has been decommissioned.

The destination server is an Exchange server which has an area prepared for the data to be restored to.

Any help/pointers on where to look appreciated as we are stuck on this one!

-Marc
 

[Marianne]

Client O/S, NBU and Exchange versions?

Please rather test connectivity using bptestbpcd:

Ensure bpcd log exists on the client, then run the following from master and media server:

bptestbpcd -client <client-name> -verbose

Check client's bpcd log for errors.

[marcymarc24]

I have attached the bpcd output from the destination client.
 

From the master server...

bash-3.00# ./bptestbpcd -client xxxxxxex2k307 -verbose
1 1 1
xx.xx.1.66:48899 -> xx.xx.220.54:13724
xx.xx.1.66:48900 -> xx.xx.220.54:13724
PEERNAME = xxxxx2nbumst.lehman.com
HOSTNAME = xxxxxxxEX2K307
CLIENT_NAME = xxxxxxxxEX2K307
VERSION = 0x06000404
PLATFORM = nt
xx.xx.1.66:52488 -> xx.xx.220.54:13724

From the media server....

bash-3.00# ./bptestbpcd -client xxxxxxex2k307 -verbose
1 1 1
xx.xx.1.66:52892 -> xx.xx.220.54:13724
xx.xx.1.66:52893 -> xx.xx.220.54:13724
PEERNAME = xxxxx2nbumst.lehman.com
HOSTNAME = xxxxxx2EX2K307
CLIENT_NAME = xxxxxxEX2K307
VERSION = 0x06000404
PLATFORM = nt
xx.xx.1.66:52931 -> xx.xx.220.54:13724