NetBackup status code: 59

[Bhushan_w]

Hi,

How to resolve the following problem.

NetBackup status code: 59

Message: access to the client was not allowedMessage: access to the client was not allowed

[muhanad_daher]

Hello,

try this command "admincmd" on master and media server

bptestbpcd.exe -client client_name -debug -verbose.

you will see the connectivity go to the client but didn't return back.

- if windows stop the firewall and check insert in hosts files master and media ip/name.

- if linux check ipfilter and stop it or grant access.

check if the connection ports opened between master/media with your client server (1556, 13724) on both direction.

[RamNagalla · Accepted solution]

59 two possible reasons

1) the Netbackup servers trying to communicate to the client does not listed under the client bp.conf(unix) registory key ( windows). then bpcd though the 59 error

2) the netbackup server that is communicating the client is not resolving the IP of the server or resolving the worg name which is not listed in bp.conf 

so please check what is the case that you have now...

[revarooo]

Have you checked the bpcd log on the client?

If it's not there, create it and run from the media server:

bptestbpcd -client <client_name>

if that fails, go check in the bpcd log on the client to see what IP is incoming, then check what the client is resolving that to. If the hostname it resolves to is not in your SERVER list - that is your problem!

[Marianne]

bpcd log on the client is key when troubleshooting status 59.

You will see connection attempt in the log from the media server IP address and how client is resolving IP to a hostname.
Next in bpcd log you will see how this resolved name is compaired with existing Server and Media server entries on that client.

If the comparison fails to match a Server or Media Server entry, you will see the following in the log:

bpcd valid_server: <hostname> is not a master server 
bpcd valid_server: <hostname> is not a media server either

Add this <hostname> to client's Server list.

[Mark_Solutions]

From the Master Server go to Host Properties - Clients and open up the properties for the client giving this error.

On its Servers tab check that all of your media servers are listed as additional servers or media servers.

If not add them and try the backup again