Netbackup 7.1- Error while running duplication to tape, 96-nomedia is available, 150-terminated by administrator. Even when tapes are available and not intervention by admin.

[rsakimoto]

Hi, I encountered this when running duplication job to my 6 tapes. it occured on the last tape 127DAO always. How come the 150 code, terminated by administrator happened since I did not intervene. I tried to clean the tape drive and ran duplication again, still the same.

!0/30/2012 3:05:37 PM - Info bptm(pid=3500) media id 127DAO mounted on drive index 0, drivepath {3,0,5,0}, drivename HP.ULTRIUM4-SCSI.000, copy 2
10/30/2012 3:05:38 PM - Info bptm(pid=3500) INF - Waiting for positioning of media id 127DAO on server bdownbu001 for writing.
10/30/2012 3:05:38 PM - begin reading
10/30/2012 3:19:29 PM - current media 127DAO complete, requesting next resource Any
10/30/2012 3:20:42 PM - Info bptm(pid=3500) EXITING with status 96 <----------       
10/30/2012 3:20:42 PM - Error nbjm(pid=4764) NBU status: 96, EMM status: No media is available   
10/30/2012 3:20:47 PM - Error bpduplicate(pid=3668) host bdownbu001 backup id LXPDOS2_1349112012 read failed, termination requested by administrator (150).
10/30/2012 3:20:47 PM - Error bpduplicate(pid=3668) host bdownbu001 backupid LXPDOS2_1349112012 write failed, unable to allocate new media for backup, storage unit has none available (96).
10/30/2012 3:20:48 PM - Error bpduplicate(pid=3668) Duplicate of backupid LXPDOS2_1349112012 failed, unable to allocate new media for backup, storage unit has none available (96).
10/30/2012 3:20:48 PM - Info bptm(pid=1868) start           
10/30/2012 3:20:48 PM - started process bptm (1868)
10/30/2012 3:20:48 PM - Error bptm(pid=1868) nbjm_media_request() failed: 96, cannot continue with copy 1    
10/30/2012 3:20:48 PM - Error bptm(pid=1868) INF - unable to allocate new media for backup, storage unit has none available (96), cannot continue with copy 2
10/30/2012 3:20:48 PM - requesting resource bdownbu001-hcart3-robot-tld-0
10/30/2012 3:20:48 PM - Error nbjm(pid=4764) NBU status: 96, EMM status: No media is available   
10/30/2012 3:20:48 PM - Error nbjm(pid=4764) NBU status: 96, EMM status: No media is available   
10/30/2012 3:20:49 PM - Error bpduplicate(pid=3668) write host bdownbu001: unable to allocate new media for backup, storage unit has none available (96)
10/30/2012 3:20:49 PM - Error bpduplicate(pid=3668) Duplicate of backupid LXPDOS2_1349111864 failed, unable to allocate new media for backup, storage unit has none available (96).
10/30/2012 3:20:49 PM - Info bptm(pid=1868) EXITING with status 96 <----------       
10/30/2012 3:20:49 PM - Info bptm(pid=3964) start           
10/30/2012 3:20:49 PM - started process bptm (3964)
10/30/2012 3:20:49 PM - requesting resource bdownbu001-hcart3-robot-tld-0
10/30/2012 3:20:49 PM - awaiting resource bdownbu001-hcart3-robot-tld-0 - No drives are available
10/30/2012 3:25:31 PM - Error bptm(pid=3964) nbjm_media_request() failed: 96, cannot continue with copy 1    
10/30/2012 3:25:31 PM - Error bptm(pid=3964) INF - unable to allocate new media for backup, storage unit has none available (96), cannot continue with copy 2
10/30/2012 3:25:31 PM - Error bpduplicate(pid=3668) write host bdownbu001: unable to allocate new media for backup, storage unit has none available (96)
10/30/2012 3:25:31 PM - Error bpduplicate(pid=3668) Duplicate of backupid LXPDOS2_1349110922 failed, unable to allocate new media for backup, storage unit has none available (96).
10/30/2012 3:25:31 PM - Error nbjm(pid=4764) NBU status: 96, EMM status: No media is available   
10/30/2012 3:25:31 PM - Error nbjm(pid=4764) NBU status: 96, EMM status: No media is available   
10/30/2012 3:25:32 PM - Info bptm(pid=3964) EXITING with status 96 <----------       
10/30/2012 3:25:32 PM - Error bpduplicate(pid=3668) Status = successfully duplicated 32 of 35 images.    
10/30/2012 3:25:32 PM - Error bpduplicate(pid=3668) Status = the requested operation was partially successful.    
10/30/2012 3:25:32 PM - end Duplicate; elapsed time: 1 03:31:17
the requested operation was partially successful(1)

The job was successfully completed, but some files may have been
busy or unaccessible. See the problems report or the client's logs for more details.

[Marianne]

To troubleshoot status 96, work though this wizard: 

http://www.symantec.com/business/support/index?page=answers&type=wizard&wizardid=NBU090&wizardstepid...

Status 150 is because of status 96.

[rsakimoto]

Thanks Marianne. I'll look on to the wizard link.

[rsakimoto]

Hi Marianne,

I have check the link wizard, just a question, it says there INFO-2 volume pool. What does the INFO-2 mean? I have alot of volume pool defined, but none INFO-2, INFO-3, INFO-4 that is mention on the troubleshooting of the link wizard. Can you enlighten me? Thanks again.

[Andy_Welburn]

Take note of the following data:
INFO-1) The name of the storage unit requested for the backup or duplication job.
INFO-2) The media density type associated with the requested storage unit.
INFO-3) The robotic library associated with the requested storage unit.
INFO-4) The name of the requested volume pool.

If you made a note of what it is referring to here at the very first step, then substitute *your* values for INFO-2, INFO-3 etc etc when it refers to them later on.

e.g.

Question) Do tapes exist in the requested volume pool (INFO-4)?

How do I find out?
From the NetBackup administration console expand media and device managment.
Expand media.
Expand volume pools.
Select the requested volume pool (INFO-4).
Is there a tape in the selected volume in the pool?

So, INFO-4 here is *your* volume pool that is requested in *your* backup job.

[rsakimoto]

Got it. Thanks Andy!

[Marianne · Accepted solution]

Hope you managed to figure out by now which pool does not have any media?

If you have a lot of pools, it is best to have a Scratch pool. 

If you don't, create one and mark it as Scratch Pool.
Move all 'Unassigned' media into Scratch.
Do this on a regular basis to eventually have all Unassigned tapes in Scratch pool at least once.

All backup and/or duplication jobs needing media will draw from Scratch if no media is available in requested pool. From there on, media that expire will automatically go back to Scratch pool.
The requirement is that 'Previous Pool' must be Scratch.

[rsakimoto]

Hi Marianne, yes that is correct and what I also did. I also added another tape. I usually use 6 tapes for my duplication/backup job to occupy. And now I also tried to add another tape/media. I'll mark your last reply as the solution. Thanks alot.