Netbackup 7.6 vcloud backup

[esofronov]

I've ran into the problem when i try to create policy for VCloud Director backup.

I have added credentials for vcloud director server (load balancer) and for vcenter server in Netbackup console.

After setting the selection string in policy tab "vmware" I try to test it and get the following error:

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NetBackup Administration Console

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VM retrieval failed, server = [vcloud.vdc2b.ru]., nbu status = 1, severity = 1.

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OK  

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In the log i see 

1,51216,309,366,100,1389872674534,2444,3132,0:,0:,22:CFEIteration::logStart,3,(80|A156:vmware:\\vcloud.vdc2b.ru/?filter=vCDOrg%20Equal%20"starkindus"%20AND%20vCDOrgvDC%20Equal%20"starkindus_OvDC01"%20AND%20vCDvApp%20StartsWith%20"vApp_CentOs_"|)

0,51216,386,366,1,1389872694159,2444,3132,0:,67:Get VM call failed for vcloud.vdc2b.ru (../VMwareIteration.cpp:134),15:getvCloudGuests,1

0,51216,386,366,2,1389872694159,2444,3132,0:,127:Exception thrown: get_vCloud_VMs: No vCenter credentials found for vCloud director vcloud.vdc2b.ru (../VMwareIteration.cpp:135),15:getvCloudGuests,1

0,51216,386,366,3,1389872694159,2444,3132,0:,62:Problem retrieving vCloud Guests (../VMwareIteration.cpp:1966),28:VMwareIteration::doIteration,1

2,51216,386,366,4,1389872694190,2444,3132,0:,0:,0:,1,(9|A15:vcloud.vdc2b.ru|X32: exception thrown with message: |X80:get_vCloud_VMs: No vCenter credentials found for vCloud director vcloud.vdc2b.ru|)

1,51216,309,366,101,1389872694206,2444,3132,0:,0:,38:ConfigDataIterator::metadataIdCallback,3,(35|A9:3:SERVER;|A22:vcl-bak01.vcloud.local|)

[esofronov · Accepted solution]

The solution was found in detailed log.

There is a complex problem of vCenter + vCloud. There is rfc 4343 from 2006 year which explains case sense of network names (vcenter and vcloud network names) http://tools.ietf.org/html/rfc4343

Domain Name System (DNS) names are "case insensitive". This document explains exactly what that means and provides a clear specification of the rules.

In my environment there is an upper and lower case simbols in network names, but i have used only lower when set it in netbackup configuration (vmware credentials settings).

When I insert exact names (for example vCLOUD.local) it starts working.