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Netbackup Error 13 backing up the C:\ on a WIN 10 Client

RichWeiss
Level 3

I recently refreshed win7 Desktops with win 10 desktops with bitlocker running.

I installed 7,7,3 client on each PC and added it to an existing policy that had ALL_LOCAL_DRIVES selected.  I ran a backup and the Shadow Copy components backup just fine, buyt the c:\ failed within 2 minutes with error 13.  Same error for all Win 10 client

Trouble shooting steps:

1) Changed backup selection to:  C:\ and same error 13 appeared

2) Changed backup selection to:C:\*  and found it backed up each folder in a seperate stream. After I exclude pagefile, swapfile and hiberfile files the backup ran successfully

3) Changed backup selection back to:C:\ and it failed with 2 minutes begin writing apeared in detailed status

anuone have ideas how to get the Windows 10 with bitlocker running to successfully backup c:\ so I cna change backup selection back to  ALL_LOCAL_DRIVES

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

I am trying to back up the C:\ on as a Windows 10 with bitlocker running and drive encrypted

On the master server properties - client attributes - client  I had Enable Windows Open File Backups for this client unchecked

Client error

04/05/2018 15:59:19 - begin writing
04/05/2018 16:00:17 - Error bpbrm (pid=19970) socket read failed: errno = 104 - Connection reset by peer
04/05/2018 16:00:17 - Error bptm (pid=19976) system call failed - Connection reset by peer (at ../child.c.1278)
04/05/2018 16:00:17 - Error bptm (pid=19976) unable to perform read from client socket, connection may have been broken
04/05/2018 16:00:18 - Error bptm (pid=19974) media manager terminated by parent process
04/05/2018 16:00:19 - Error bpbrm (pid=19970) could not send server status message
04/05/2018 16:00:20 - Info bpbkar (pid=44976) done. status: 13: file read failed
04/05/2018 16:00:20 - end writing; write time: 0:01:01

Took suggestion and checked  "Enable Windows Open File Backups for this client"

SET SNAP_ID=aerxlg7372wn9.us.lmco.com_1522958715
BACKUP C:\ USING \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy10\ OPTIONS:ALT_PATH_PREFIX=C:\Program Files\Veritas\NetBackup\temp\_vrts_frzn_img_48924_1,FITYPE=MIRROR,MNTPOINT=C:\,FSTYPE=NTFS

And details

04/05/2018 16:05:25 - begin writing
04/05/2018 16:30:30 - Info bptm (pid=14996) EXITING with status 0 <----------
04/05/2018 16:30:30 - Info bpbrm (pid=14865) validating image for client aerxlg7372wn9.us.lmco.com
04/05/2018 16:30:31 - Info bpbkar (pid=48436) done. status: 0: the requested operation was successfully completed
04/05/2018 16:30:31 - end writing; write time: 0:25:06
the requested operation was successfully completed  (0)

So with bitlocker running need to utilize snapshot to back up drives

View solution in original post

2 REPLIES 2

DPeaco
Moderator
Moderator
   VIP   

In the job details....does it say anything about issues with doing the snapshot?

Thanks,
Dennis

I am trying to back up the C:\ on as a Windows 10 with bitlocker running and drive encrypted

On the master server properties - client attributes - client  I had Enable Windows Open File Backups for this client unchecked

Client error

04/05/2018 15:59:19 - begin writing
04/05/2018 16:00:17 - Error bpbrm (pid=19970) socket read failed: errno = 104 - Connection reset by peer
04/05/2018 16:00:17 - Error bptm (pid=19976) system call failed - Connection reset by peer (at ../child.c.1278)
04/05/2018 16:00:17 - Error bptm (pid=19976) unable to perform read from client socket, connection may have been broken
04/05/2018 16:00:18 - Error bptm (pid=19974) media manager terminated by parent process
04/05/2018 16:00:19 - Error bpbrm (pid=19970) could not send server status message
04/05/2018 16:00:20 - Info bpbkar (pid=44976) done. status: 13: file read failed
04/05/2018 16:00:20 - end writing; write time: 0:01:01

Took suggestion and checked  "Enable Windows Open File Backups for this client"

SET SNAP_ID=aerxlg7372wn9.us.lmco.com_1522958715
BACKUP C:\ USING \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy10\ OPTIONS:ALT_PATH_PREFIX=C:\Program Files\Veritas\NetBackup\temp\_vrts_frzn_img_48924_1,FITYPE=MIRROR,MNTPOINT=C:\,FSTYPE=NTFS

And details

04/05/2018 16:05:25 - begin writing
04/05/2018 16:30:30 - Info bptm (pid=14996) EXITING with status 0 <----------
04/05/2018 16:30:30 - Info bpbrm (pid=14865) validating image for client aerxlg7372wn9.us.lmco.com
04/05/2018 16:30:31 - Info bpbkar (pid=48436) done. status: 0: the requested operation was successfully completed
04/05/2018 16:30:31 - end writing; write time: 0:25:06
the requested operation was successfully completed  (0)

So with bitlocker running need to utilize snapshot to back up drives