Netbackup Tape import Phase 2 fails in error 191

[Dhaarani]

Someone please provide q quick resolution for the below issue. We tried to import from an expired tape. Phase 1 completed but phase 1 failed in 191.

Phase 2 error log:

Nov 7, 2014 5:52:52 PM - begin Import
Nov 7, 2014 5:53:03 PM - started process bptm (pid=307606)
Nov 7, 2014 5:53:08 PM - requesting resource A02594
Nov 7, 2014 5:53:24 PM - awaiting resource A02594. Waiting for resources. 
          Reason: Drives are in use, Media server: az33med01-bu, 
          Robot Type(Number): TLD(0), Media ID: N/A, Drive Name: N/A, 
          Volume Pool: N/A, Storage Unit: N/A, Drive Scan Host: N/A, 
          Disk Pool: N/A, Disk Volume: N/A 
Nov 7, 2014 6:16:50 PM - started process bptm (pid=307606)
Nov 7, 2014 6:16:50 PM - mounting A02594
Nov 7, 2014 6:16:50 PM - granted resource  A02594
Nov 7, 2014 6:16:50 PM - granted resource  IBM.ULT3580-TD2.004
Nov 7, 2014 6:17:22 PM - mounted A02594; mount time: 0:00:32
Nov 7, 2014 6:17:25 PM - positioning A02594 to file 37
Nov 7, 2014 6:18:31 PM - positioned A02594; position time: 0:01:06
Nov 7, 2014 6:18:37 PM - begin reading
Nov 7, 2014 6:18:39 PM - end reading; read time: 0:00:02
Nov 7, 2014 6:18:39 PM - positioning A02594 to file 38
Nov 7, 2014 6:18:39 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:18:40 PM - begin reading
Nov 7, 2014 6:20:27 PM - end reading; read time: 0:01:47
Nov 7, 2014 6:20:29 PM - positioning A02594 to file 39
Nov 7, 2014 6:20:29 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:20:29 PM - begin reading
Nov 7, 2014 6:24:11 PM - end reading; read time: 0:03:42
Nov 7, 2014 6:24:13 PM - positioning A02594 to file 40
Nov 7, 2014 6:24:13 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:24:14 PM - begin reading
Nov 7, 2014 6:26:36 PM - end reading; read time: 0:02:22
Nov 7, 2014 6:26:38 PM - positioning A02594 to file 41
Nov 7, 2014 6:26:38 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:26:39 PM - begin reading
Nov 7, 2014 6:30:58 PM - end reading; read time: 0:04:19
Nov 7, 2014 6:30:59 PM - positioning A02594 to file 42
Nov 7, 2014 6:30:59 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:30:59 PM - begin reading
Nov 7, 2014 6:32:22 PM - end reading; read time: 0:01:23
Nov 7, 2014 6:32:23 PM - positioning A02594 to file 43
Nov 7, 2014 6:32:23 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:32:24 PM - begin reading
Nov 7, 2014 6:37:30 PM - end reading; read time: 0:05:06
Nov 7, 2014 6:37:32 PM - positioning A02594 to file 44
Nov 7, 2014 6:37:32 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:37:32 PM - begin reading
Nov 7, 2014 6:41:45 PM - end reading; read time: 0:04:13
Nov 7, 2014 6:41:47 PM - positioning A02594 to file 45
Nov 7, 2014 6:41:47 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:41:47 PM - begin reading
Nov 7, 2014 6:46:15 PM - end reading; read time: 0:04:28
Nov 7, 2014 6:46:16 PM - positioning A02594 to file 46
Nov 7, 2014 6:46:16 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:46:17 PM - begin reading
Nov 7, 2014 6:48:49 PM - end reading; read time: 0:02:32
Nov 7, 2014 6:48:52 PM - positioning A02594 to file 47
Nov 7, 2014 6:48:52 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:48:53 PM - begin reading
Nov 7, 2014 6:50:30 PM - end reading; read time: 0:01:37
Nov 7, 2014 6:50:32 PM - positioning A02594 to file 48
Nov 7, 2014 6:50:32 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:50:33 PM - begin reading
Nov 7, 2014 6:54:21 PM - end reading; read time: 0:03:48
Nov 7, 2014 6:54:23 PM - positioning A02594 to file 49
Nov 7, 2014 6:54:23 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:54:24 PM - begin reading
Nov 7, 2014 6:55:52 PM - end reading; read time: 0:01:28
Nov 7, 2014 6:55:54 PM - positioning A02594 to file 50
Nov 7, 2014 6:55:54 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 6:55:55 PM - begin reading
Nov 7, 2014 7:00:28 PM - end reading; read time: 0:04:33
Nov 7, 2014 7:00:29 PM - positioning A02594 to file 51
Nov 7, 2014 7:00:29 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 7:00:29 PM - begin reading
Nov 7, 2014 7:00:31 PM - end reading; read time: 0:00:02
Nov 7, 2014 7:00:32 PM - positioning A02594 to file 52
Nov 7, 2014 7:00:32 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 7:00:33 PM - begin reading
Nov 7, 2014 7:04:56 PM - end reading; read time: 0:04:23
Nov 7, 2014 7:04:57 PM - positioning A02594 to file 53
Nov 7, 2014 7:04:57 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 7:04:57 PM - begin reading
Nov 7, 2014 7:05:14 PM - end reading; read time: 0:00:17
Nov 7, 2014 7:05:16 PM - positioning A02594 to file 54
Nov 7, 2014 7:05:16 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 7:05:17 PM - begin reading
Nov 7, 2014 7:05:55 PM - end reading; read time: 0:00:38
Nov 7, 2014 7:05:56 PM - positioning A02594 to file 55
Nov 7, 2014 7:05:56 PM - positioned A02594; position time: 0:00:00
Nov 7, 2014 7:05:58 PM - begin reading
Nov 7, 2014 7:14:10 PM - Error bpimport (pid=446930) socket read failed: errno = 73 - A connection with a remote socket was reset by that socket.
Nov 7, 2014 7:14:10 PM - Error bpimport (pid=446930) Import of policy windows-qz, schedule cum (az84hclcourdb1v-bu_1409988466) failed, file read failed.
Nov 7, 2014 7:14:10 PM - Error bpimport (pid=446930) Status = no images were successfully processed.
Nov 7, 2014 7:14:11 PM - end Import; elapsed time 1:21:19
Nov 7, 2014 7:14:11 PM - Error bpbrm (pid=283080) could not write BPBRM_READ_FILENAME message to stderr: There is no process to read data written to a pipe. (32)
Nov 7, 2014 7:14:14 PM - Error bptm (pid=307606) media manager terminated by parent process
Nov 7, 2014 7:14:15 PM - Error bptm (pid=246260) cannot write data to socket, A system call received an interrupt.
no images were successfully processed  (191)

[revarooo]

Well bpbrm seemed to have issues. I notice you are using NetBackup 6.5 - unsupported.

Have you checked things like the Master server ulimit settings to ensure file descriptors are high enough, etc

Is the Master under any load when you try this import?

[Dhaarani]

I will check the ulimit. Master server was not under high load when I initiated the import.

Let me try the import again and see the log again.

[Marianne · Accepted solution]

I remember a bug with duplicates and/or imports that failed after about 2 hours.

The only solution is to upgrade your NBU version.

Being on current, supported version of software gives you all sorts of advantages:

1. All the bug fixes and enhancements included in current versions.

2. Vendor support that enables you to log a call when things go wrong.