Restoration error

[abu_jaman]

Hi all experts,

I am using Veritas 6.5 on Sun storedge c4. The operating system is solaris 10. When i try to restore, i get the following error messages,

Status of restore from image created Mon Sep 08 17:00:00 2008 =client did not start

What does it mean? The back was successfull last night. Please give me some feedback

Thanks

[abu_jaman]

Here is the details,

09/09/2008 14:39:34 - begin Restore
09/09/2008 14:39:35 - number of images required: 1
09/09/2008 14:39:35 - media needed: 000027
09/09/2008 14:39:41 - restoring from image mail.mountsaintvincent.edu_1220907600
09/09/2008 14:39:43 - connecting
09/09/2008 14:39:43 - Warning bpbrm (pid=18585) expected start message from netbak; read: EXIT STATUS 11: system call failed
09/09/2008 14:39:43 - Error bpbrm (pid=18585) client netbak didn't start
09/09/2008 14:39:43 - requesting resource 000027
09/09/2008 14:39:43 - granted resource  000027
09/09/2008 14:39:43 - granted resource  HP.ULTRIUM3-SCSI.001
09/09/2008 14:39:45 - Error bptm (pid=18583) The following files/folders were not restored:
09/09/2008 14:39:46 - Error bptm (pid=18583) UTF - /export1/imap-emp/m/user/madeleine^melkonian/
09/09/2008 14:39:46 - Error bptm (pid=18583) UTF - /export1/imap-emp/m/user/madeleine^melkonian/cyrus.index
09/09/2008 14:39:46 - Error bptm (pid=18583) UTF - /export1/imap-emp/m/user/madeleine^melkonian/cyrus.cache
09/09/2008 14:39:46 - Error bptm (pid=18583) UTF - /export1/imap-emp/m/user/madeleine^melkonian/34215.
09/09/2008 14:39:46 - Error bptm (pid=18583) UTF - /export1/imap-emp/m/user/madeleine^melkonian/34216.
09/09/2008 14:39:46 - Error bptm (pid=18583) UTF - /export1/imap-emp/m/user/madeleine^melkonian/34217.
09/09/2008 14:39:47 - Error bptm (pid=18583) UTF - /export1/imap-emp/m/user/madeleine^melkonian/34266.
09/09/2008 14:39:47 - Error bptm (pid=18583) UTF - /export1/imap-emp/m/user/madeleine^melkonian/34267.
09/09/2008 14:39:47 - Error bptm (pid=18583) UTF - /export1/imap-emp/m/user/madeleine^melkonian/34292.
09/09/2008 14:39:47 - Error bptm (pid=18583) UTF - /export1/imap-emp/m/user/madeleine^melkonian/34293.
09/09/2008 14:39:47 - Error bptm (pid=18583) more than 10 files were not restored, remaining ones are shown in the progress log.
09/09/2008 14:39:49 - restored from image mail.mountsaintvincent.edu_1220907600; restore time: 0:00:08
09/09/2008 14:39:49 - Warning bprd (pid=18543) Restore must be resumed prior to first image expiration on Mon Sep 22 17:00:00 2008
09/09/2008 14:39:50 - end Restore; elapsed time 0:00:16
the restore failed to recover the requested files (5)

[abu_jaman]

Please help guys.

[CRZ]

If you need an answer quicker than 45 minutes, may I suggest opening a case with Technical Support?

They will probably want to see your bpbrm and bptm logs, and maybe some from the client as well if there are any, so be sure to have them ready.

[abu_jaman]

Here is my bptm logs,

17:04:46.103 [24538] <2> bptm: INITIATING (VERBOSE = 5): -delete_expired
17:04:46.104 [24538] <2> bptm: EXITING with status 0 <----------
17:04:46.612 [24544] <2> bptm: INITIATING (VERBOSE = 5): -delete_all_expired
17:04:46.613 [24544] <2> bptm: PORT_STATUS = 0x00000000
17:04:46.614 [24544] <2> hosts_equal: The second name is empty
17:04:46.614 [24544] <2> hosts_equal: Comparing hosts <netbak> and <netbak>
17:04:46.614 [24544] <2> hosts_equal: names are the same
17:04:46.614 [24544] <2> hosts_equal: Comparing hosts <netbak> and <netbak>
17:04:46.614 [24544] <2> hosts_equal: names are the same
17:04:46.614 [24544] <4> bptm: emmserver_name = netbak
17:04:46.614 [24544] <4> bptm: emmserver_port = 1556
17:04:46.631 [24544] <2> Orb::init: initializing ORB Default_CLIENT_Orb with: dbstunitq -ORBSvcConfDirective "-ORB
DottedDecimalAddresses 0" -ORBSvcConfDirective "static PBXIOP_Factory ''" -ORBSvcConfDirective "static EndpointSel
ectorFactory ''" -ORBSvcConfDirective "static Resource_Factory '-ORBProtocolFactory PBXIOP_Factory'" -ORBSvcConfDi
rective "static Resource_Factory '-ORBProtocolFactory IIOP_Factory'" -ORBSvcConfDirective "static PBXIOP_Evaluator
_Factory '-orb Default_CLIENT_Orb'" -ORBSvcConfDirective "static Resource_Factory '-ORBConnectionCacheMax 1024 '"
-ORBSvcConf /dev/null(Orb.cpp:691)
17:04:46.733 [24544] <2> bptm: EXITING with status 0 <----------
17:05:05.357 [24579] <2> bptm: INITIATING (VERBOSE = 5): -rptdrv -jobid -1217458957 -jm
17:05:05.358 [24579] <2> bptm: PORT_STATUS = 0x00000000
17:05:05.359 [24579] <2> drivename_open: Called with Create 0, file HP.ULTRIUM3-SCSI.000
17:05:05.359 [24579] <2> drivename_checklock: Called
17:05:05.359 [24579] <2> drivename_checklock: PID 24408 has lock
17:05:05.359 [24579] <2> report_drives: DRIVE = HP.ULTRIUM3-SCSI.000 LOCK = TRUE CURTIME = 1220994305
17:05:05.359 [24579] <2> report_drives: MODE = 0
17:05:05.359 [24579] <2> report_drives: TIME = 1220994006
17:05:05.359 [24579] <2> report_drives: MASTER = netbak
17:05:05.359 [24579] <2> report_drives: SR_KEY = 0 1
17:05:05.359 [24579] <2> report_drives: PATH = /dev/rmt/0cbn
17:05:05.359 [24579] <2> report_drives: MEDIA = 000027
17:05:05.359 [24579] <2> report_drives: REQID = -1217458956
17:05:05.359 [24579] <2> report_drives: ALOCID = 2394
17:05:05.359 [24579] <2> report_drives: RBID = {442DB960-1DD2-11B2-BA6E-00144F714B6A}
17:05:05.359 [24579] <2> report_drives: PID = 24408
17:05:05.359 [24579] <2> report_drives: FILE = /usr/openv/netbackup/db/media/tpreq/drive_HP.ULTRIUM3-SCSI.000
17:05:05.360 [24579] <2> main: Sending [EXIT STATUS 0] to NBJM
17:05:05.360 [24579] <2> bptm: EXITING with status 0 <----------
17:10:57.551 [24787] <2> bptm: INITIATING (VERBOSE = 5): -pid 24780 -mpx_restore -S netbak -mud 180
17:10:57.552 [24787] <2> bptm: PORT_STATUS = 0x00000000
17:10:57.553 [24787] <2> hosts_equal: The second name is empty
17:10:57.553 [24787] <2> hosts_equal: Comparing hosts <netbak> and <netbak>
17:10:57.553 [24787] <2> hosts_equal: names are the same
17:10:57.553 [24787] <2> hosts_equal: Comparing hosts <netbak> and <netbak>

[Rakesh_Khandelw]

Starting NetBackup 6.5 there are client start and stop scripts on the client. You may want to start client script manually to see what you run into.

In this case, you are trying to restore backup of client mail.mountsaintvincent.eu on netbak client. Do you have netbackup client installed on this host, netbak?

[abu_jaman]

  Hi Rakesh,

Yes the netbackup client mail.cmsv.edu which is in Linux box is installed into the master server Netbak. Is the client stop and start scripts resides into the master server?

Thanks

[abu_jaman]

Rakesh,

Which location is the client start and stop script located in the master server?

[abu_jaman]

Please help guys.

[abu_jaman]

Please help

[abu_jaman]

Hi all,

I am getting the following messages now,

Restore started 09/10/2008 17:44:49
 
17:45:59 (7480.001) Changed /export1/imap-emp/m/user/madeleine^melkonian/Junk E-mail/1206. to /opt/target/madeleine^melkonian/Junk E-mail/1206.
17:45:59 (7480.001) File /opt/target/madeleine^melkonian/Junk E-mail/1206. exists. Keeping it.
17:45:59 (7480.001) INF - TAR EXITING WITH STATUS = 0
17:45:59 (7480.001) INF - TAR RESTORED 0 OF 77 FILES SUCCESSFULLY
17:45:59 (7480.001) INF - TAR KEPT 52 EXISTING FILES
17:45:59 (7480.001) INF - TAR PARTIALLY RESTORED 0 FILES
 
17:45:59 (7480.001) Status of restore from image created Mon Sep 08 17:00:00 2008 = the restore failed to recover the requested files
 
17:46:00 (7480.xxx) INF - Status = the restore failed to recover the requested files.

[J_H_Is_gone]

have you tried reading the manul yet on who to do a restore?

or even the Help on Restore Marked Files window?

in that window you will find 3 options...

overwrite

retore with a temp name

do Not restore

choose the correct one for what you want.

[abu_jaman]

Hi all,

when i try to restore the multiple backup contents from the client backup i get the following error,

09/10/2008 21:23:52 - begin Restore
09/10/2008 21:23:54 - number of images required: 1
09/10/2008 21:23:54 - media needed: 000027
09/10/2008 21:23:58 - restoring from image mail.mountsaintvincent.edu_1220994000
09/10/2008 21:24:00 - connecting
09/10/2008 21:24:01 - connected; connect time: 0:00:00
09/10/2008 21:24:00 - requesting resource 000027
09/10/2008 21:24:00 - awaiting resource 000027. Waiting for resources.
          Reason: Media is in use, Media server: N/A,
          Robot Type(Number): NONE(0), Media ID: 000027, Drive Name: N/A,
          Volume Pool: N/A, Storage Unit: N/A, Drive Scan Host: N/A,
          Disk Pool: N/A, Disk Volume: N/A
09/10/2008 21:24:10 - started process bptm (pid=11535)
09/10/2008 21:24:10 - mounting 000027
09/10/2008 21:24:09 - granted resource  000027
09/10/2008 21:24:09 - granted resource  HP.ULTRIUM3-SCSI.000
09/10/2008 21:24:59 - mounted 000027; mount time: 0:00:49
09/10/2008 21:24:59 - positioning 000027 to file 9
09/10/2008 21:25:17 - positioned 000027; position time: 0:00:18
09/10/2008 21:25:26 - begin reading
09/10/2008 21:25:29 - end reading; read time: 0:00:03
09/10/2008 21:25:29 - restored from image mail.mountsaintvincent.edu_1220994000; restore time: 0:01:31
09/10/2008 21:25:30 - Warning bprd (pid=11490) Restore must be resumed prior to first image expiration on Tue Sep 23 17:00:00 2008
09/10/2008 21:25:30 - end Restore; elapsed time 0:01:38
the restore failed to recover the requested files (5)

However, when i try to restore the single backup contents then it works please see below,

09/10/2008 21:17:24 - begin Restore
09/10/2008 21:17:25 - number of images required: 1
09/10/2008 21:17:25 - media needed: 000027
09/10/2008 21:17:29 - restoring from image mail.mountsaintvincent.edu_1221080400
09/10/2008 21:17:31 - connecting
09/10/2008 21:17:32 - connected; connect time: 0:00:00
09/10/2008 21:17:33 - started process bptm (pid=11111)
09/10/2008 21:17:33 - mounting 000027
09/10/2008 21:17:31 - requesting resource 000027
09/10/2008 21:17:32 - granted resource  000027
09/10/2008 21:17:32 - granted resource  HP.ULTRIUM3-SCSI.001
09/10/2008 21:18:27 - mounted 000027; mount time: 0:00:54
09/10/2008 21:18:27 - positioning 000027 to file 10
09/10/2008 21:19:05 - positioned 000027; position time: 0:00:38
09/10/2008 21:19:32 - begin reading
09/10/2008 21:19:36 - end reading; read time: 0:00:04
09/10/2008 21:19:36 - restored from image mail.mountsaintvincent.edu_1221080400; restore time: 0:02:07
09/10/2008 21:19:37 - end Restore; elapsed time 0:02:13
the requested operation was successfully completed (0)

Please help

[abu_jaman]

Please give me some feedback. I will appreciate.