12-07-2010 08:00 AM
down yet again...anyone else got the same problem?
Last time I looked it was also down.
Certainly puts a halt on folks submitting cases...
Jim
12-07-2010 08:15 AM
I manged to logon just now and can view cases logged by everyone in our company.
I've noticed the following on the logon screen:
Alerts and Notifications
12-07-2010 11:32 PM
Yeah, and whats up with the deletion of our customers. I used to be able to login, and submit cases for my customers. Now its seems they've been removed from my profile, so I can't log jack.
Probably need to open a case to have them put back???
12-08-2010 01:35 AM
I can view cases, I was too vague with my initial statement...my bad...try creating a new one...it tells me I've picked an invalid combo of OS , product etc, which is odd given I select from a set of generated menus:
Your attempt to submit a case to Symantec has failed due to an invalid Product/Version. You can check the product/version and resubmit the case, or contact technical support
Same deal today, seriously unclever crm.
Jim
12-15-2010 02:22 AM
is My support site down today?
I have a customer now on the line with me.. we a re trying to log a case online but his support ID is not being recognized...any support?