Unable to add new tapes to Tape Library - Robotic Library Full

[Jain_Thomas]

Hi All

We tried to add a few new tapes to the tape library [SL500], but while firing the inventory robot, its throwing the error listed below

--------------------------------------------------------------------

media access port request reported that the robotic library is full:

 *** Failed to find an available slot to inject to ***

Generating list of recommended changes ...

Proposed Change(s) to Update the Volume Configuration

=====================================================

Volume configuration is up-to-date with robot contents.

We have enough empty solts in the library, however the tapes are not been moved to the empty slots, rather they stay in the cap.

Does this error mean, we have to upgrade the library configuration ?

or

We have to buy an additional licence?

Suggestions on how to proceed will be very much helpful.

Thanks

Thomas

[Marianne]

I remember that STK used to license slots in the robot. 

The robot will only allow usage of as many slots as per the license.

Use robtest to list the slots that the robot sees:

Robtest commands that can be used to test the SCSI functionality of a robot 
http://www.symantec.com/docs/TECH83129

Use 
s s 
to list all slots.

Copy text in each screen before pressing <Enter> to go to next screen and paste in separate text file. 
Upload the text file here as File attachment.

[Jain_Thomas]

Hi Marianne

Thanks for the quick response.

The o/p for robtest shows only 118 slots and its all used. PFA.

Thanks

Thomas

[Marianne]

The robot itself is reporting these slots - not NBU.
NBU is merely showing us what the robot sees.

The robot only knows about 118 slots.

This means that you are probably only licensed for 118 slots.

Speak to your STK/SUN/Oracle reseller.

See SL500 User Guide: http://docs.oracle.com/cd/E19724-01/96116KB/96116KB.pdf

[Will_Restore]

in robtest, run mode command to see exactly how the library is configured

see this older thread for example

https://www-secure.symantec.com/connect/forums/how-use-maximum-slots-sl500-storagetek-tape-library

mode
First transport addr = 0, Number transport elements = 1
First storage addr = 1000, Number storage elements = 100
First media access port addr = 10, Number media access port elements = 15
First drive addr = 500, Number drive elements = 4
Library does have a barcode reader
MODE_SENSE complete

[Jain_Thomas]

Hi 

Configuration output shows 118 storage elements been confihured.

mode

First transport addr = 0, Number transport elements = 1

First storage addr = 1000, Number storage elements = 118

First media access port addr = 10, Number media access port elements = 15

First drive addr = 500, Number drive elements = 4

Library does have a barcode reader

MODE_SENSE complete

Is it possible to modify this configuration?

Thanks

Thomas

[Marianne · Accepted solution]

You need to contact your STK/Sun/Oracle reseller.
Upgrade/expansion comes at a price.

You cannot change config yourself.

[Jain_Thomas]

Hi Marianne and Wr 

Thanks a lot for the valuable updates. This was helpful.

Thanks Thomas