Urgent, Image Cleanup doesn't seem to delete images

[RonCaplinger]

Folks, need some quick help with Image Cleanup.

Using NetBackup 6.5.3, we have backups going to Data Domain as BasicDisk (not DSSU) via NFS mount through the master/media server.

I discovered that some policies were set incorrectly (months ago) to retain images on the Data Domain indefinitely.  Needless to say, the DD is now full at 100% utilization and our backups are failing.  We have begun duplicating the images to tape and setting these tape backups to be the primary copy.  But when I go to expire the disk-based copy, the Image Cleanup job that runs in the NBU Activity Monitor is getting an error message 228 regarding a different media server and different DD box located at our other site:

08/10/2009 09:02:02 - Info nbdelete (pid=17429) deleting expired images. Media Server: prcaba01.capella.edu Media: /export/prcaba05/nonreplicated/disk0
08/10/2009 09:02:03 - started process bpdm (pid=17440)
08/10/2009 09:02:04 - Info bpdm (pid=17440) initial volume /export/prcaba05/nonreplicated/disk0: Kbytes total capacity: 10134088704, used space: 9975822336, free space: 158266368
08/10/2009 09:02:06 - Info bpdm (pid=17440) ending volume /export/prcaba05/nonreplicated/disk0: Kbytes total capacity: 10134088704, used space: 9975826944, free space: 158261760
08/10/2009 09:02:08 - Info nbdelete (pid=17429) deleting expired images. Media Server: prcaba02.capella.edu Media: /export/prcaba06/nonreplicated/disk0
08/10/2009 09:02:08 - Error nbdelete (pid=17429) Fragments were not removed. Server prcaba02.capella.edu is not available (228 )
08/10/2009 09:02:08 - Info nbdelete (pid=17429) deleting expired images. Media Server: prcaba02.capella.edu Media: /export/prcaba06/replicated/disk0
08/10/2009 09:02:08 - Error nbdelete (pid=17429) Fragments were not removed. Server prcaba02.capella.edu is not available (228 )
the requested operation was partially successful (1)

I've checked the Data Domain and the image I try to expire is not being deleted.  Even the DD cleanup process doesn't seem to be deleting the disk files.

Do I need to manually delete the files related to these images? 
 

[John_Stockard · Accepted solution]

It looks like you may have some images that were backed up through a NetBackup media server that doesn't exist anymore (prcaba02.capella.edu).  Did prcaba02 get decommissioned at some point in the past?  Alternatively, if prcaba02 a real NetBackup media server, are the NetBackup services/daemons running on it?

[RonCaplinger]

The prcaba02 media server is still valid, but the NBU services had been shut down.  I started them and reran a cleanup, and all is working.  Thanks!

[tmklamt]

I have same issue, no changes to media servers.  Also how to  run a "cleanup"?

[Andy_Welburn]

You'd probably be best posting a new query, as this one's already been resolved. You could include any logs that show relevant errors etc.

But, command you are looking for is bpimage -cleanup -allclients