VM backup problem on Netbackup 7.0.1

[Sega_Ken_Chan]

Dear Supports,

We have a VM client backup , policy type "FlashBackup-Windows". It is running normally for a long time until yesterday.

I tried all VM clients can't be backup. And also tried to reboot the backup server, but still failed.

Both Backup server and Vcenter server are in same network segment, so seems not related to firewall issue.

Would you please help to find out the problem ?? Many thanks.

Backup log

1/27/2014 10:23:13 AM - requesting resource P7BU0101-PDC-PTape
1/27/2014 10:23:13 AM - requesting resource p7bu0101.NBU_CLIENT.MAXJOBS.P5VS0001
1/27/2014 10:23:13 AM - requesting resource p7bu0101.NBU_POLICY.MAXJOBS.OSBackup_VMGuestOS_Win2000
1/27/2014 10:23:13 AM - granted resource p7bu0101.NBU_CLIENT.MAXJOBS.P5VS0001
1/27/2014 10:23:13 AM - granted resource p7bu0101.NBU_POLICY.MAXJOBS.OSBackup_VMGuestOS_Win2000
1/27/2014 10:23:13 AM - granted resource PO0020
1/27/2014 10:23:13 AM - granted resource p7bu0101_TLD_hcart_Drive_009
1/27/2014 10:23:13 AM - granted resource p7bu0101-hcart-robot-tld-1
1/27/2014 10:23:13 AM - estimated 88764747 Kbytes needed
1/27/2014 10:23:13 AM - begin Parent Job
1/27/2014 10:23:13 AM - begin Flash Backup Windows, Start Notify Script
1/27/2014 10:23:13 AM - started process RUNCMD (7988)
1/27/2014 10:23:14 AM - begin Create Snapshot
1/27/2014 10:23:14 AM - ended process 0 (7988)
Status 0
1/27/2014 10:23:14 AM - end Create Snapshot; elapsed time: 00:00:00
1/27/2014 10:23:14 AM - begin Flash Backup Windows, Step By Condition
Status 0
1/27/2014 10:23:14 AM - end Flash Backup Windows, Step By Condition; elapsed time: 00:00:00
1/27/2014 10:23:14 AM - begin Flash Backup Windows, Read File List
Status 0
1/27/2014 10:23:14 AM - end Flash Backup Windows, Read File List; elapsed time: 00:00:00
1/27/2014 10:23:14 AM - begin Flash Backup Windows, Create Snapshot
1/27/2014 10:23:14 AM - started process bpbrm (5596)
1/27/2014 10:23:15 AM - snapshot backup of client P5VS0001 using method VMware
1/27/2014 10:23:41 AM - Error bpbrm(pid=5596) socket read failed, An existing connection was forcibly closed by the remote host.  (10054)
1/27/2014 10:23:42 AM - end writing
Status 13
1/27/2014 10:23:42 AM - end Flash Backup Windows, Create Snapshot; elapsed time: 00:00:28
1/27/2014 10:23:42 AM - begin Flash Backup Windows, Stop On Error
Status 0
1/27/2014 10:23:42 AM - end Flash Backup Windows, Stop On Error; elapsed time: 00:00:00
1/27/2014 10:23:42 AM - begin Flash Backup Windows, Delete Snapshot On Exit
Status 0
1/27/2014 10:23:42 AM - end Flash Backup Windows, Delete Snapshot On Exit; elapsed time: 00:00:00
1/27/2014 10:23:42 AM - begin Flash Backup Windows, End Notify Script
1/27/2014 10:23:42 AM - started process RUNCMD (7760)
1/27/2014 10:23:42 AM - ended process 0 (7760)
Status 0
1/27/2014 10:23:42 AM - end Flash Backup Windows, End Notify Script; elapsed time: 00:00:00
Status 13

Regards,

Chan

[Dollypee]

What transport mode are you using? If san, please ensure the backup host or media server has visibility to respective datastores at the Vcenter end. Ensure appropriate vmwaretools are running..

[Sega_Ken_Chan]

Yes, transport mode is san.

Actually there is nothing change for the vcentre. How can I verify vmwaretools are appropriate ?

Thanks.

Regards,

Ken

[Dollypee · Accepted solution]

Sega, sorry the late response. If transport mode is "san", please ensure your backup host (media servers) have visibilities or access to you Vcenter datastores.

To verify if the vwaretools are up and running, you need to have access to the vcenter, then search for the affect vms and check the summary tab. Under general details, you will be able to see the status of vmwaretools of this vm.