access to the client was not allowed(59)

[Zahid_Haseeb]

Environment

OS NBU = Win2003 SP2 R2

NBU = Master Server 7.1

NBU = Media Server 7.1 ( Backup location 'Storage Unit' )

Master Server Activity Monitor

5/11/2012 12:08:05 PM - Info nbjm(pid=3904) starting backup job (jobid=9332) for client tech-server1, policy TEST, schedule test  
5/11/2012 12:08:05 PM - Info nbjm(pid=3904) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=9332, request id:{6F668809-F4CD-4C97-8BFE-C78EC87F2332})  
5/11/2012 12:08:05 PM - requesting resource TPSBKP2
5/11/2012 12:08:05 PM - requesting resource tpsbkp.NBU_CLIENT.MAXJOBS.tech-server1
5/11/2012 12:08:05 PM - requesting resource tpsbkp.NBU_POLICY.MAXJOBS.TEST
5/11/2012 12:08:05 PM - granted resource tpsbkp.NBU_CLIENT.MAXJOBS.tech-server1
5/11/2012 12:08:05 PM - granted resource tpsbkp.NBU_POLICY.MAXJOBS.TEST
5/11/2012 12:08:05 PM - granted resource MediaID=@aaaaD;Path=D:\STU;MediaServer=tpsbkp2.tpsonline.com
5/11/2012 12:08:05 PM - granted resource TPSBKP2
5/11/2012 12:08:06 PM - estimated 0 Kbytes needed
5/11/2012 12:08:06 PM - Info nbjm(pid=3904) started backup job for client tech-server1, policy TEST, schedule test on storage unit TPSBKP2
5/11/2012 12:08:07 PM - started process bpbrm (1036)
5/11/2012 12:08:08 PM - Error bpbrm(pid=1036) bpcd on tech-server1 exited with status 59: access to the client was not allowed
5/11/2012 12:08:08 PM - Info bpbrm(pid=1036) tech-server1 is the host to backup data from     
5/11/2012 12:08:08 PM - end writing
access to the client was not allowed(59)

bpbrm logs are attached for review

[Marianne]

You need bpcd log on client tech-server1.

Confirm that client has SERVER entry for media server tpsbkp2.tpsonline.com.

bpcd log will tell you how client is resolving media server's IP address to hostname. You then need to double-check SERVER entries:
If IP address is resolved to shortname (tpsbkp2) you will need to add this name to client's SERVER entries.

If client cannot resolve media server's IP address to hostname, check DNS and/or hosts entries.
Clear NBU host cache on client if hosts entries are updated:
bpclntcmd -clear_host_cache

[Zahid_Haseeb]

attached bpcd. it 46 error. Let me see too :)

[Zahid_Haseeb]

Marianne I followed your suggesstion OR the below TN but now see the 159 error whichs pointing me Licence :(

I add the Media Server name at CLient Side (BAR=>Specify NBU machine and Policy type=>Server to use Backups and restore)

http://www.symantec.com/business/support/index?page=content&id=TECH19944

Activity Monitor

5/11/2012 1:51:03 PM - Error bpbrm(pid=3752) The licensed features for this system do not permit the use of a remote master server (tpsbkp); make sure that the license key is entered properly.
5/11/2012 1:51:05 PM - end writing
licensed use has been exceeded(159)

[Yasuhisa_Ishika]

Please confrim if your new media server is SAN media server with is installed with Enterprise Client license.
SAN media server can not become media server for other hosts.

[Marianne · Accepted solution]

You need full Enterprise Server license on your media server to allow backups for remote client.

[Zahid_Haseeb]

How

[Zahid_Haseeb]

Hmmm Got it.

http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH43038

Same result as above.

[Marianne]

Zahid, do you agree that your Status 59 issue has been answered?

The licensing problem is a different issue, right?

[Zahid_Haseeb]

Thanks Marianne for your kind followup. I am co-ordinating with Symantec and let see what they says. I need your words please. Do you also think that this is 100% the issue of License ?

[Marianne]

Your current issue is with license key. You have not shared with us what type of license key was installed on new media server?

As I have previously stated and as you have in the TN that you found, NETBACKUP ENTERPRISE SERVER license is needed on the media server to backup remote clients.

As Accredited Partner, you have access to NetBackup Licensing Guide on PartnerNet, right?

[Zahid_Haseeb]

emm yes I think the issue is with License.

Ohh sure yes I have access to partnernet But I am not able to see Enterprise Internal License.

[Marianne]

Search for NetBackup Licensing Guide.

I have never been able to find it other than using the 'Search' function in PartnerNet... Hopefully 7.1 Guide will still be available. The 'current' one is for 7.5.

if you PM me with your email address, I can send you the 7.1 version...

[Zahid_Haseeb]

@ Marianne Thanks for your email:

======

I have add the below licence

SYMC NETBACKUP 7.5 WIN/LNX/SOLX64 PER
SERVER BNDL STD LIC PARTNER PROGRAM
BASIC 12 MONTHS
 

See the result after this

C:\Program Files\VERITAS\NetBackup\bin\Admincmd>bpminlicense.exe -verbose
XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX

  file version    = 0x05000000
  time added      = 0x4fb08d16 05/14/12 09:41:58
  hostname        = tpsbkp
  product ID      = 6 NetBackup Enterprise Server
  serial number   = 0
  key version     = 0x05000000
  count           = 0
  server platform = 0 Any platform
  client platform = 0 Any platform
  server tier     = 10 NetBackup Enterprise Server
  client tier     = 0 No tier
  license type    = 4 Not for resale
  OEM ID          = 2006 Unknown OEM: 2006
  Expiration      = Not expired 05/11/13 00:00:00
  Time Left       = 361 Days
  Firm Expiration = Not expired 05/31/13 00:00:00
  Feature ID      = 89 Unknown feature ID: 89 +
  Feature ID      = 88 Unknown feature ID: 88 +
  Feature ID      = 86 PureDisk Remote Office +
  Feature ID      = 85 PureDisk Option +
  Feature ID      = 84 SAN Client +
  Feature ID      = 83 PureDisk MS Exchange Agent -
  Feature ID      = 81 Enterprise Vault Agent -
  Feature ID      = 80 PureDisk MS SQL Server Agent -
  Feature ID      = 79 Flexible Disk Option +
  Feature ID      = 78 OpenStorage Disk Option +
  Feature ID      = 76 Virtual Tape Option +
  Feature ID      = 75 Bare Metal Restore -
  Feature ID      = 74 Encryption -
  Feature ID      = 73 Open File Backup -
  Feature ID      = 71 Remote Client Support -
  Feature ID      = 70 Robotic Library Sharing Support -
  Feature ID      = 69 Remote Media Server Support +
  Feature ID      = 68 Microsoft RSM Robotic Libraries -
  Feature ID      = 67 ADIC DAS/SDLC Robotic Libraries +
  Feature ID      = 66 IBM ATL Robotic Libraries +
  Feature ID      = 65 Fujitsu LMF Robotic Libraries +
  Feature ID      = 64 StorageTek ACS Robotic Libraries +
  Feature ID      = 62 Snapshot Client +
  Feature ID      = 61 MS SharePoint Agent -
  Feature ID      = 58 Inline Tape Copy -
  Feature ID      = 54 Vault +
  Feature ID      = 49 Library Based Tape Drives -
  Feature ID      = 46 DataStore -
  Feature ID      = 43 Encryption (Legacy DES 56-bit) -
  Feature ID      = 42 Encryption (Legacy DES 40-bit) -
  Feature ID      = 40 SAP extension +
  Feature ID      = 38 Sybase extension -
  Feature ID      = 37 Informix extension -
  Feature ID      = 36 Oracle extension -
  Feature ID      = 35 Lotus Notes extension -
  Feature ID      = 34 DB2 extension -
  Feature ID      = 33 MS SQL Server extension -
  Feature ID      = 32 MS Exchange extension -
  Feature ID      = 30 Shared Storage Option +
  Feature ID      = 27 NDMP +
  Feature ID      = 22 Additional clients -
  Feature ID      = 20 Base NetBackup -

==========================================

(Things may wrong as I can see the Netbackup Enterprise Server after the STD keys.)

Activity Monitor Result

5/14/2012 10:03:18 AM - Info nbjm(pid=3464) starting backup job (jobid=9359) for client tech-server1, policy TEST, schedule test  
5/14/2012 10:03:18 AM - Info nbjm(pid=3464) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=9359, request id:{FB3BCDCD-A19D-43A5-8843-A3FCFB7B9565})  
5/14/2012 10:03:18 AM - requesting resource TPSBKP2
5/14/2012 10:03:18 AM - requesting resource tpsbkp.NBU_CLIENT.MAXJOBS.tech-server1
5/14/2012 10:03:18 AM - requesting resource tpsbkp.NBU_POLICY.MAXJOBS.TEST
5/14/2012 10:03:18 AM - awaiting resource TPSBKP2 Reason: Disk media server is not active, Media Server: tpsbkp2.xxxxxxxx.com,
     Robot Number: NONE, Robot Type: NONE, Media ID: N/A, Drive Name: N/A,
     Volume Pool: NetBackup, Storage Unit: TPSBKP2, Drive Scan Host: N/A
  

[Marianne]

The above output is listing licenses on the Master right?

Have you added the same key to the media server?
Have you restarted NBU on master and media after adding license key?

The problem now seems to be with 'not active' state of media server:

Reason: Disk media server is not active, Media Server: tpsbkp2.xxxxxxxx.com,

Please check output again of 'nbemmcmd -listhosts -verbose'.

You need to see media server 'active for disk and tape' before tape backup will work.

[Zahid_Haseeb]

Ahh thanks. I completely miss to add the keys on Media Server. Problem Resolved.

Any words on the below licence key which enabled the Enterprise option:

SYMC NETBACKUP 7.5 WIN/LNX/SOLX64 PER
SERVER BNDL STD LIC PARTNER PROGRAM
BASIC 12 MONTHS

[Marianne]

Seems as a reseller you were given a 'Not For Resale' license key which will allow you to use all/most available features in your lab environment for 12 months (never in production and never at a customer site).

Terms and Conditions for NFR keys should be available on PartnerNet.
(Maybe not a good idea to discuss partner-related matters /licensing in public??)

[Zahid_Haseeb]

I think these are not as critical issues but yes let me do it this way :)

[Marianne]

Please remember to Mark Solution if your status 59 has been resolved...

[Zahid_Haseeb]

Thanks Marianne for your suggesstion which made me 100% sure that yes this is the problem of Enterprise License. Here I would like to  Thanks Sym's TN as well which pointed me towards right direction which is:

C:\Program Files\VERITAS\NetBackup\bin\Admincmd>bpminlicense.exe -verbose

Product ID and Server tier should me Netbackup Enterprise Server