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backup failure: (2074) Disk volume is down

Ivy_Yang
Level 6

hi, guys, I have a question.

NBU master Windows 2003 X64, NBU7.5.0.3

no media server, we backup the data to CIFS shares of EMC data domain directly........

 

all the NBU services are running with domain account: sc.scbackup, and the backups have been working well for months.....

 

but today I got  " (2074) Disk volume is down " error. and all the backups failed.

 

I tried to access CIFS shares of data domain \\DataDomain_IP\backup ,but failed. It always prompt me wrong username/password. but I am pretty sure the username/password are right since I can log in data domain with them.

 

and I also see some errors from Data domain logs..................but not sure how to resolve this.

so would you please help point me the right direction?

May 23 13:50:14 shadd1 lsassd[30893]: 20130523135014.718171:ERROR:0x43806960:[LsaSrvAuthenticateUserEx() ddr/cifs/lsass/server/api/a
uth.c:294] Failed to authenticate user (name = 'svc.scbackup') -> error = 32888, symbol = 'LSA_ERROR_DOMAIN_IS_OFFLINE', client pid
= 2832
May 23 13:50:14 shadd1 lsassd[30893]: 20130523135014.726214:ERROR:0x44808960:[LsaSrvAuthenticateUserEx() ddr/cifs/lsass/server/api/a
uth.c:294] Failed to authenticate user (name = 'svc.scbackup') -> error = 32888, symbol = 'LSA_ERROR_DOMAIN_IS_OFFLINE', client pid
= 2832
May 23 13:50:14 shadd1 lsassd[30893]: 20130523135014.734340:ERROR:0x42804960:[LsaSrvAuthenticateUserEx() ddr/cifs/lsass/server/api/a
uth.c:294] Failed to authenticate user (name = 'svc.scbackup') -> error = 32888, symbol = 'LSA_ERROR_DOMAIN_IS_OFFLINE', client pid
= 2832

1 ACCEPTED SOLUTION

Accepted Solutions

Ivy_Yang
Level 6

it is resolved now.

the reason is that our account svc.scbackup was kicked out of domain admin group.........

 

DD support helped troubleshootting this. 

View solution in original post

3 REPLIES 3

Marianne
Level 6
Partner    VIP    Accredited Certified

Seems you need to log a call with your DD support team.

 

Ivy_Yang
Level 6

maybe not netbackup issue...

 

well then I will try to hold data domain support for this.

Ivy_Yang
Level 6

it is resolved now.

the reason is that our account svc.scbackup was kicked out of domain admin group.........

 

DD support helped troubleshootting this.