bpbkar32(pid=4188) done. status: 10: allocation failed

[nbuengr]

Hi,

Customer is running NBU 7.6.0.1 on Windows Server.

They recently added a stand-alone tape drive and have it configured. Configuration was successful, including storage unit configuration.

But upon testing backup, they experienced an error. Pleas esee error below.

7/14/2015 5:05:05 PM - Info nbjm(pid=6132) starting backup job (jobid=293501) for client bdowins01, policy test, schedule test  
7/14/2015 5:05:05 PM - Info nbjm(pid=6132) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=293501, request id:{E9187F42-2E30-4F98-975F-3440D8B8763C})  
7/14/2015 5:05:05 PM - requesting resource bdowins01-hcart2
7/14/2015 5:05:05 PM - requesting resource bdowcbs07.NBU_CLIENT.MAXJOBS.bdowins01
7/14/2015 5:05:05 PM - requesting resource bdowcbs07.NBU_POLICY.MAXJOBS.test
7/14/2015 5:05:05 PM - granted resource bdowcbs07.NBU_CLIENT.MAXJOBS.bdowins01
7/14/2015 5:05:05 PM - granted resource bdowcbs07.NBU_POLICY.MAXJOBS.test
7/14/2015 5:05:05 PM - granted resource A00008
7/14/2015 5:05:05 PM - granted resource HP.ULTRIUM4-SCSI.000
7/14/2015 5:05:05 PM - granted resource bdowins01-hcart2
7/14/2015 5:05:05 PM - estimated 0 Kbytes needed
7/14/2015 5:05:05 PM - Info nbjm(pid=6132) started backup (backupid=bdowins01_1436864705) job for client bdowins01, policy test, schedule test on storage unit bdowins01-hcart2
7/14/2015 5:05:27 PM - started process bpbrm (4316)
7/14/2015 5:05:28 PM - Info bpbrm(pid=4316) bdowins01 is the host to backup data from    
7/14/2015 5:05:28 PM - Info bpbrm(pid=4316) reading file list for client        
7/14/2015 5:05:28 PM - Info bpbrm(pid=4316) starting bpbkar32 on client        
7/14/2015 5:05:28 PM - connecting
7/14/2015 5:05:28 PM - connected; connect time: 0:00:00
7/14/2015 5:05:29 PM - Info bpbkar32(pid=4188) Backup started          
7/14/2015 5:05:29 PM - Info bpbkar32(pid=4188) change time comparison:<disabled>          
7/14/2015 5:05:29 PM - Info bpbkar32(pid=4188) archive bit processing:<enabled>          
7/14/2015 5:05:29 PM - Info bpbkar32(pid=4188) not using change journal data for <E:\test>: not enabled    
7/14/2015 5:05:29 PM - Info bptm(pid=1664) start            
7/14/2015 5:10:43 PM - Error bpbrm(pid=4316) could not send server status message      
7/14/2015 5:10:43 PM - Info bpbkar32(pid=4188) done. status: 10: allocation failed        
7/14/2015 5:10:43 PM - end writing
allocation failed(10)

Thank you!

[RiaanBadenhorst]

Hi,

You say you added a drive, are there other drives, or a library configured? Do backups to them work?

Please check the bpbkar log for more information about why the allocation failed (status 10). What you post in the title is not the real issue.

Is there enough memory on the server?

Can you backup another client? NOt the media server?

[Marianne]

This is the real error: "bpbkar32(pid=4188) done. status: 10: allocation failed " Which Windows version and patch level? Memory and cpu in this server?

[nbuengr]

[RiaanBadenhorst]

If we ask you 5 questions please don't just pick 1 to answer. We didn't think of the other 4 just for the fun of it.

[nbuengr]

It was because I was answering Marianne's questions.

Yes there are other tape libraries configured and are working fine.

I haven't answered your questions because I am still in the process of gathering information.

[SujayDesai]

Cause of allocation failed(10) is as follows:-

The system memory allocation fails because of insufficient system memory available on media server. A possible cause is that the system is overloaded with too many processes and not enough physical or virtual memory.

Recommendation:-

Free up memory by terminating any unneeded processes that consume memory on media server. Add more swap space or physical memory.

[Marianne]

8GB ram is very little for a server that has to manage applications, backup devices and processes and client backup processes as well. Have a look under Featured Discussions on this forum for Performance Tuning guide. Download the pdf and search for page file config and network settings (although server is backing up itself) . Something else that may help: Create empty NOSHM file with no extension under Netbackup folder. File will be ignored if it has .txt extension. This has worked for me in the past on Windows server backing up itself.

[Marianne · Accepted solution]

My own experience with Status 10 on a media server backing up itself:

https://www-secure.symantec.com/connect/forums/error-code-10-allocation-failed-0#comment-4855751 

[nbuengr]

Hi Marianne,

Will try to create an empty file. I will update yous as soon as possilbe.

Thanks!

[nbuengr]

Hi Marianne,

It worked! Thank you.