12-23-2012 10:26 AM
Hi
Two more backup failed with error code - 84.
I am not understanding this error. Pls guide how to troubleshoot.
Solved! Go to Solution.
12-23-2012 10:50 AM
hi,
you would need to provide more detail?
what is the OS/netbackup verison?
what is the destination ... tape or advanced disk?
and also .. provide the detail log of failed job and the bptm log
and also please go-through the detail troubleshooting guide for 84 , to get more idea about the issue
http://www.symantec.com/business/support/index?page=content&id=TECH43243&actp=search&viewlocale=en_US&searchid=1356288465743
http://www.symantec.com/business/support/index?page=content&id=TECH35336
12-23-2012 10:50 AM
hi,
you would need to provide more detail?
what is the OS/netbackup verison?
what is the destination ... tape or advanced disk?
and also .. provide the detail log of failed job and the bptm log
and also please go-through the detail troubleshooting guide for 84 , to get more idea about the issue
http://www.symantec.com/business/support/index?page=content&id=TECH43243&actp=search&viewlocale=en_US&searchid=1356288465743
http://www.symantec.com/business/support/index?page=content&id=TECH35336
12-23-2012 10:50 AM
In-Depth Troubleshooting Guide for Status 84: http://www.symantec.com/docs/TECH43243
(Old, but still valid)
As per above TN - NBU relies on OS for I/O, so, all troubleshooting needs to be done at Os level.
See manual for NBU and OS-related logs to be enabled for troubleshooting.
12-24-2012 01:53 AM
Be aware that status 84 is a generic write failure. It's often related to bad tape drives, but a fragile SAN infrastructure could also generate status 84's.
Inspect syslog or event log for SCSI sense codes:
http://en.wikipedia.org/wiki/Key_Code_Qualifier
If you find some - post them.
12-26-2012 06:14 AM
Server 2008 Enterpirse Edition /Master Version 7.0.1
Destination is backup Tape.
How to collect the log?
12-26-2012 12:42 PM
How to collect the log?
Have you tried to go through links in the replies to your post?
The Status 84 In-Depth Troubleshooting Guide tells you to enable bptm log on media server.
You enable the log by creating the folder.
OS log is Windows Event Viewer System log.
01-01-2013 12:54 PM
Found the issue on that tape where data are getting tried to save. Replaced that tape. thanks.