ftp download requires login?

[Foxtrot_Lima]

Trying to download a manual from symantec's ftp but it requires a username and a password.

http://seer.entsupport.symantec.com/docs/290203.htm

Must be some kind of error?

[Andy_Welburn]

as another poster has encountered pretty much the same thing.

Also, just tried a lot of other links with pretty much the same result - Symantec ftp server issue?

[Douglas_Snyder]

Hi Foxtrot_Lima / Andy,

I experienced a similar problem yesterday and notified our IT staff who is working on the problem.  Sorry for the inconvenience and thanks for posting the problems.

[Andy_Welburn]

Is there a recommended route for us guys to report such things, or just post a query like Foxtrot_Lima did & hope that someone like yourself picks up on it?

[EVNoodles]

The issue is now fixed

Sorry for the inconvenience people

[EVNoodles]

Whoops Double post

[Andy_Welburn]

;)

[JAP1]

I'm getting the exact same problem today?

[Andy_Welburn]

for the link that Foxtrot_Lima stated above & every other I've tried.

What's the URL you're trying to access?

***EDIT***

I lie, sorry. Worked for the document but not the ftp.


***EDIT #2***

Appears to be working again!

[rjrumfelt]

The only time I've been prompted for a login for ftp is when I'm needing to download binaries created for a support case, or for uploading logs for a support case.

[nkroeze]

Is the FTP server login issue already solved? I've to login to the FTP server....

[Andy_Welburn]

that point to pdf documents etc.

e.g. the link that Foxtrot_Lima posted above directs you to another site to download the pdf (in this instance ftp://exftpp.symantec.com/pub/support/products/NetBackup_Enterprise_Server/290203.pdf ) & it was this link (or this server) that was causing an issue with "unauthorised login" or some-such when it should just automatically download - this is now ok.

[nkroeze]

I'm sorry. I just need to have access to the FTP server... but now I have to login! This isn't normal, is it?

[Andy_Welburn]

Currently getting no response when trying to download docs/manuals :(

[CRZ]

The FTP server has been down since some time this morning.  (10/15)

[Andy_Welburn]

:D

[rjrumfelt]

This seems like the catch-all thread for download issues

[CRZ]

...and now *I* have earned 1 point for responding to it!  ;)

Now, to earn my point...

If anybody else is looking for documentation, please PM me and I'll see what I can email you.  (I've already PM'd a few of you.)

(Release updates are a little too big to email, though, so unfortunately if that's what you need, that'll just have to wait until the server is back up.)

[Andy_Welburn]

I presume "we" are having issues once more?

[Mouse]

Guys, fix it please or place patches somwhere else!