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media server is not detecting tape drives

grigori
Level 5

Hi all,

i have the following environment,

NBU7.5 master server installed on solaris 10 machine, 9 standard client and one SAN client that is configured as media server,

i have applied SSO license, shared tape library and NBU ebterprise license to the environment and added these licenses on the master and the media server, whenevr it comes to create the policies and run the,, all the client policies run perfectly, but for the media server we got the following error:

"robotic library is down on server, media server <name_of_media_server>"

what i did is decommisioning the media server and add it back, but now the media server is not present in the media server list even after restarting the NBU services on the media and master server, i have already opened a case with symantec support 2 weeks ago, until now they didnt find a solution to let the policy work fine for the media server, they said that it is strange to not find a vm.conf file in my configuration, that file wasnt created when i installed the NBU.

what i am suspeting is that, the master server is having 2 names, AdmBckp and Loki, so maybe when i installed the master server package i used Loki as the name of the master server and AdmBckp and the name of EMM server, dont know if that caused the whole problem.

could you help in this please?

many thanks

4 REPLIES 4

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Please provide output of these commands on the master server:

nbemmcmd -listhosts -verbose

nbemmcmd -getemmserver

revarooo
Level 6
Employee

vm.conf is not created by default

 

Perhaps you could upload the output of:

nbemmcmd -listhosts -verbose

This will tell us what hostnames are currently in EMM

 

 

If the media server is not present in EMM anymore, add it:

nbemmcmd -addhost -machinename <media_hostname> -machinetype media -masterserver <master_hostname> -netbackupversion 7.5 -operatingsystem solaris 

(if it's solaris and 7.5 of course)

 

 

 

grigori
Level 5

Hi,

thanks for the reply

below are the output from the master server:

root@Loki # /opt/openv/netbackup/bin/admincmd/nbemmcmd -listhosts -verbose

NBEMMCMD, Version: 7.5

The following hosts were found:

Loki

        MachineName = "Loki"

        FQName = "Loki.corp.alfamobile.com.lb"

        MachineDescription = ""

        MachineNbuType = server (6)

AdmBckp

        ClusterName = ""

        MachineName = "AdmBckp"

        FQName = "AdmBckp"

        GlobalDriveSeed = "VEND:#.:PROD:#.:IDX"

        LocalDriveSeed = ""

        MachineDescription = ""

        MachineFlags = 0xe5

        MachineNbuType = master (3)

        MachineState = active for tape and disk jobs (14)

        NetBackupVersion = 7.5.0.0 (750000)

        OperatingSystem = solaris (2)

        ScanAbility = 5

AdmBckp

        MachineName = "AdmBckp"

        FQName = "AdmBckp"

        MachineDescription = ""

        MachineNbuType = api (4)

Command completed successfully.

 

root@Loki # /opt/openv/netbackup/bin/admincmd/nbemmcmd -getemmserver

NBEMMCMD, Version: 7.5

These hosts were found in this domain: AdmBckp

 

Checking with the host "AdmBckp"...

 

Server Type    Host Version        Host Name                     EMM Server         

MASTER         7.5                 AdmBckp                       Loki               

 

Command completed successfully.

Possible
Level 6
Accredited Certified

U mentioned .....what i am suspeting is that, the master server is having 2 names, AdmBckp and Loki, so maybe when i installed the master server package i used Loki as the name of the master server and AdmBckp and the name of EMM server, dont know if that caused the whole problem.

Loki : Master server

AdmBckp : EMM server

 

From media server u got :

Loki : EMM server

AdmBckp : Master Server

 

When u cat /usr/openv/netbackup/bp.conf from master server what is the EMM SERVER name there ?

Put correct EMM SERVER in bp.conf file of that media server.