Still tape drives and robot

Arjunkumar_bu · ‎05-23-2013

Hi ,

I have a critical problem ,We had a netbackup enviorment very stable running for many years . But this week end we rebooted the master server

After rebooting the master server , the scan and sgscan commands hang and they are not at all working . The scan and sgscan runs for more than 48 hours without any results ,

# scan
************************************************************
*********************** SDT_TAPE ************************
*********************** SDT_CHANGER ************************
************************************************************

SGSCAN doesn't go beyond this .

root@jMaster:/usr/openv/volmgr/bin/driver# sgscan

/dev/sg/c0t5l0: Tape (/dev/rmt/0): "HP C5683A"

/dev/sg/c0tw21000004cf68853fl0: Disk (/dev/rdsk/c1t0d0): "SEAGATE ST336605FSUN36 G"

/dev/sg/c0tw21000004cf78db62l0: Disk (/dev/rdsk/c1t9d0): "SEAGATE ST336605FSUN36 G"

/dev/sg/c0tw21000004cf7fd3a0l0: Disk (/dev/rdsk/c1t5d0): "SEAGATE ST336605FSUN36 G"

/dev/sg/c0tw21000004cf83f439l0: Disk (/dev/rdsk/c1t11d0): "SEAGATE ST336605FSUN36G"

/dev/sg/c0tw21000004cf83f874l0: Disk (/dev/rdsk/c1t2d0): "SEAGATE ST336605FSUN36G"

/dev/sg/c0tw21000004cf83fdebl0: Disk (/dev/rdsk/c1t10d0): "SEAGATE ST336605FSUN36G"

/dev/sg/c0tw21000004cf83fea3l0: Disk (/dev/rdsk/c1t3d0): "SEAGATE ST336605FSUN36G"

When I do sgscan , I was expecting my tape drives to show up , but they didn't

When I do robtest i get the following message

Robtest

---------------

1) TLD 0

2) TLD 1

3) none/quit

Enter choice: 1

Robot selected: TLD(0) robotic path = /dev/sg/c3t1l0

Invoking robotic test utility:

/usr/openv/volmgr/bin/tldtest -rn 35 -r /dev/sg/c3t1l0

Opening /dev/sg/c3t1l0

Invalid command

mv s45 d3

Initiating MOVE_MEDIUM from address 1044 to 502

MOVE_MEDIUM complete

Invalid command

mv d3 s45

Initiating MOVE_MEDIUM from address 502 to 1044

move_medium failed

sense key = 0x5, asc = 0x3a, ascq = 0x0, MEDIUM NOT PRESENT

The robtest is working fine in one way the other way it is failing

My enviorment details

Master Server Netbackup version 6.5 ( SunOS joshua 5.8 Generic_117350-44 sun4u sparc SUNW,Sun-Fire-880 , Solaris 8)

One Media server Netbackup version 6.5 ( RHEL6)

My master server itself is a media server and I have 2 libraries attached to Master . HPESL 712e library and Sun SL700 library attached

SUNSL700(5 LTO1 Tape Drives) is directly attached to the server without any switch and HPESL712e is fiber channel connected and it has 9 LTO4 tape drives

When I do the following , I am getting the following results , I tested for all the device files and all of them are working fine , Tried doing sg.install andsg.build but nothing works

root@master:/dev/rmt# ls -l *cbn

lrwxrwxrwx 1 root root 44 May 6 12:28 0cbn -> ../../devices/pci@8,700000/scsi@1/st@5,0:cbn

lrwxrwxrwx 1 root root 47 May 6 12:28 10cbn -> ../../devices/pci@9,700000/JNI,FCR@3/st@3,4:cbn

lrwxrwxrwx 1 root root 49 May 6 12:28 11cbn -> ../../devices/pci@9,700000/JNI,FCR@3,1/st@4,0:cbn

lrwxrwxrwx 1 root root 49 May 6 12:28 12cbn -> ../../devices/pci@9,700000/JNI,FCR@3,1/st@4,1:cbn

lrwxrwxrwx 1 root root 49 May 6 12:28 13cbn -> ../../devices/pci@9,700000/JNI,FCR@3,1/st@4,2:cbn

lrwxrwxrwx 1 root root 50 May 6 12:28 14cbn -> ../../devices/pci@9,700000/pci@4/scsi@2/st@1,0:cbn

lrwxrwxrwx 1 root root 67 May 6 12:37 15cbn -> ../../devices/pci@8,700000/lpfc@5/fp@0,0/st@w203400132144363a,0:cbn

lrwxrwxrwx 1 root root 67 May 6 12:37 16cbn -> ../../devices/pci@8,700000/lpfc@5/fp@0,0/st@w203700132144363a,0:cbn

lrwxrwxrwx 1 root root 47 May 6 12:28 1cbn -> ../../devices/pci@9,700000/JNI,FCR@2/st@1,1:cbn

lrwxrwxrwx 1 root root 47 May 6 12:28 2cbn -> ../../devices/pci@9,700000/JNI,FCR@2/st@1,2:cbn

lrwxrwxrwx 1 root root 47 May 6 12:28 3cbn -> ../../devices/pci@9,700000/JNI,FCR@2/st@1,3:cbn

lrwxrwxrwx 1 root root 47 May 6 12:28 4cbn -> ../../devices/pci@9,700000/JNI,FCR@2/st@1,4:cbn

lrwxrwxrwx 1 root root 47 May 6 12:28 5cbn -> ../../devices/pci@9,700000/JNI,FCR@2/st@1,5:cbn

lrwxrwxrwx 1 root root 47 May 6 12:28 6cbn -> ../../devices/pci@9,700000/JNI,FCR@3/st@3,0:cbn

lrwxrwxrwx 1 root root 47 May 6 12:28 7cbn -> ../../devices/pci@9,700000/JNI,FCR@3/st@3,1:cbn

lrwxrwxrwx 1 root root 47 May 6 12:28 8cbn -> ../../devices/pci@9,700000/JNI,FCR@3/st@3,2:cbn

lrwxrwxrwx 1 root root 47 May 6 12:28 9cbn -> ../../devices/pci@9,700000/JNI,FCR@3/st@3,3:cbn

root@master:/dev/rmt# mt -f /dev/rmt/0cb

0cb 0cbn

root@master:/dev/rmt# mt -f /dev/rmt/0cbn status

HP DDS-4 DAT (Sun) tape drive:

sense key(0x0)= No Additional Sense residual= 0 retries= 0

file no= 0 block no= 0

root@master:/dev/rmt# mt -f /dev/rmt/10cbn status

/dev/rmt/10cbn: no tape loaded or drive offline

root@master:/dev/rmt# uname -a

SunOS master 5.8 Generic_117350-44 sun4u sparc SUNW,Sun-Fire-880

You have new mail in /var/mail/root

root@master:/dev/rmt# mt -f /dev/rmt/9cbn status

/dev/rmt/9cbn: no tape loaded or drive offline

root@master:/dev/rmt# mt -f /dev/rmt/8cbn status

/dev/rmt/8cbn: no tape loaded or drive offline

root@master:/dev/rmt# mt -f /dev/rmt/6cbn status

/dev/rmt/6cbn: no tape loaded or drive offline

root@master:/dev/rmt# mt -f /dev/rmt/7cbn status

/dev/rmt/7cbn: no tape loaded or drive offline

root@master:/dev/rmt#

We checked the HBA's are fine , The HP tape library drives are logging into the switch and as i said earlier the SUNSL700 library is direclty connected to server (this was working for more than 5 years direction connection from library to server )

But Now the both the libraries are not showing up on the master , these libraries are not only connected to one server only . Problem started with the reboot of the server . We did reboot of the library after we had problem but nothing is changing, the problem still remains forever ....

root@master:/usr/openv/volmgr/bin/driver# cat sg.links

# begin SCSA Generic devlinks file - creates nodes in /dev/sg

type=ddi_pseudo;name=sg;addr=0,0; sg/c\N0t0l0

type=ddi_pseudo;name=sg;addr=0,1; sg/c\N0t0l1

type=ddi_pseudo;name=sg;addr=1,0; sg/c\N0t1l0

type=ddi_pseudo;name=sg;addr=1,1; sg/c\N0t1l1

type=ddi_pseudo;name=sg;addr=2,0; sg/c\N0t2l0

type=ddi_pseudo;name=sg;addr=2,1; sg/c\N0t2l1

type=ddi_pseudo;name=sg;addr=3,0; sg/c\N0t3l0

type=ddi_pseudo;name=sg;addr=3,1; sg/c\N0t3l1

type=ddi_pseudo;name=sg;addr=4,0; sg/c\N0t4l0

type=ddi_pseudo;name=sg;addr=4,1; sg/c\N0t4l1

type=ddi_pseudo;name=sg;addr=5,0; sg/c\N0t5l0

type=ddi_pseudo;name=sg;addr=5,1; sg/c\N0t5l1

type=ddi_pseudo;name=sg;addr=6,0; sg/c\N0t6l0

type=ddi_pseudo;name=sg;addr=6,1; sg/c\N0t6l1

type=ddi_pseudo;name=sg;addr=w21000004cf68853f,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000004cf68853f,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w21000011c643057c,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000011c643057c,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w21000004cf83f874,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000004cf83f874,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w508002000017a889,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w508002000017a889,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w21000004cf83fea3,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000004cf83fea3,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w21000004cfa36ab4,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000004cfa36ab4,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w21000004cf7fd3a0,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000004cf7fd3a0,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w21000014c3a7c1e2,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000014c3a7c1e2,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w21000004cf78db62,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000004cf78db62,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w21000004cf83fdeb,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000004cf83fdeb,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w21000004cf83f439,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000004cf83f439,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w21000004cf8f0aa3,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000004cf8f0aa3,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w21000004cf8f0435,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w21000004cf8f0435,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w100000e00243ffec,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w100000e00243ffec,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w100000e00223ffec,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w100000e00223ffec,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w203400132144363a,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w203400132144363a,1; sg/c\N0t\A1l1

type=ddi_pseudo;name=sg;addr=w203700132144363a,0; sg/c\N0t\A1l0

type=ddi_pseudo;name=sg;addr=w203700132144363a,1; sg/c\N0t\A1l1

# end SCSA devlinks

root@master:/usr/openv/volmgr/bin/driver#

root@master:/usr/openv/volmgr/bin/driver# cat sg.conf

# Configuration file for SCSA Generic.

#

name="sg" class="scsi" target=0 lun=0;

name="sg" class="scsi" target=0 lun=1;

name="sg" class="scsi" target=1 lun=0;

name="sg" class="scsi" target=1 lun=1;

name="sg" class="scsi" target=2 lun=0;

name="sg" class="scsi" target=2 lun=1;

name="sg" class="scsi" target=3 lun=0;

name="sg" class="scsi" target=3 lun=1;

name="sg" class="scsi" target=4 lun=0;

name="sg" class="scsi" target=4 lun=1;

name="sg" class="scsi" target=5 lun=0;

name="sg" class="scsi" target=5 lun=1;

name="sg" class="scsi" target=6 lun=0;

name="sg" class="scsi" target=6 lun=1;

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000004cf68853f";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000004cf68853f";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000011c643057c";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000011c643057c";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000004cf83f874";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000004cf83f874";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="508002000017a889";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="508002000017a889";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000004cf83fea3";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000004cf83fea3";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000004cfa36ab4";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000004cfa36ab4";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000004cf7fd3a0";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000004cf7fd3a0";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000014c3a7c1e2";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000014c3a7c1e2";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000004cf78db62";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000004cf78db62";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000004cf83fdeb";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000004cf83fdeb";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000004cf83f439";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000004cf83f439";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000004cf8f0aa3";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000004cf8f0aa3";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="21000004cf8f0435";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="21000004cf8f0435";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="100000e00243ffec";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="100000e00243ffec";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="100000e00223ffec";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="100000e00223ffec";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="203400132144363a";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="203400132144363a";

name="sg" parent="fp" target=0 lun=0 fc-port-wwn="203700132144363a";

name="sg" parent="fp" target=0 lun=1 fc-port-wwn="203700132144363a";

root@master:/usr/openv/volmgr/bin/driver#

root@master:/usr/openv/volmgr/bin/driver# cfgadm -al

Ap_Id Type Receptacle Occupant Condition

c0 scsi-bus connected configured unknown

c0::dsk/c0t6d0 CD-ROM connected configured unknown

c0::rmt/0 tape connected configured unknown

c0::sg/c0t0l0 unknown connected configured unknown

c0::sg/c0t0l1 unknown connected configured unknown

c0::sg/c0t1l0 unknown connected configured unknown

c0::sg/c0t1l1 unknown connected configured unknown

c0::sg/c0t2l0 unknown connected configured unknown

c0::sg/c0t2l1 unknown connected configured unknown

c0::sg/c0t3l0 unknown connected configured unknown

c0::sg/c0t3l1 unknown connected configured unknown

c0::sg/c0t4l0 unknown connected configured unknown

c0::sg/c0t4l1 unknown connected configured unknown

c0::sg/c0t5l0 unknown connected configured unknown

c0::sg/c0t5l1 unknown connected configured unknown

c0::sg100 unknown connected configured unknown

c0::sg101 unknown connected configured unknown

c0::sg104 unknown connected configured unknown

c0::sg105 unknown connected configured unknown

c0::sg106 unknown connected configured unknown

c0::sg107 unknown connected configured unknown

c0::sg110 unknown connected configured unknown

c0::sg111 unknown connected configured unknown

c0::sg112 unknown connected configured unknown

c0::sg113 unknown connected configured unknown

c0::sg116 unknown connected configured unknown

c0::sg117 unknown connected configured unknown

c0::sg118 unknown connected configured unknown

c0::sg119 unknown connected configured unknown

c0::sg122 unknown connected configured unknown

c0::sg123 unknown connected configured unknown

c0::sg124 unknown connected configured unknown

c0::sg125 unknown connected configured unknown

c0::sg128 unknown connected configured unknown

c0::sg129 unknown connected configured unknown

c0::sg130 unknown connected configured unknown

c0::sg131 unknown connected configured unknown

c0::sg98 unknown connected configured unknown

c0::sg99 unknown connected configured unknown

c1 fc-private connected configured unknown

c1::21000004cf68853f disk connected configured unknown

c1::21000004cf78db62 disk connected configured unknown

c1::21000004cf7fd3a0 disk connected configured unknown

c1::21000004cf83f439 disk connected configured unknown

c1::21000004cf83f874 disk connected configured unknown

c1::21000004cf83fdeb disk connected configured unknown

c1::21000004cf83fea3 disk connected configured unknown

c1::21000004cf8f0435 disk connected configured unknown

c1::21000004cf8f0aa3 disk connected configured unknown

c1::21000004cfa36ab4 disk connected configured unknown

c1::21000011c643057c disk connected configured unknown

c1::21000014c3a7c1e2 disk connected configured unknown

c1::508002000017a889 ESI connected configured unknown

c2 scsi-bus connected configured unknown

c2::sg/c1t0l1 unknown connected configured unknown

c2::sg/c1t1l0 unknown connected configured unknown

c2::sg/c1t1l1 unknown connected configured unknown

c2::sg/c1t2l0 unknown connected configured unknown

c2::sg/c1t2l1 unknown connected configured unknown

c2::sg/c1t3l0 unknown connected configured unknown

c2::sg/c1t3l1 unknown connected configured unknown

c2::sg/c1t4l0 unknown connected configured unknown

c2::sg/c1t4l1 unknown connected configured unknown

c2::sg/c1t5l0 unknown connected configured unknown

c2::sg/c1t5l1 unknown connected configured unknown

c2::sg/c3t0l0 unknown connected configured unknown

c2::sg204 unknown connected configured unknown

c2::sg205 unknown connected configured unknown

c2::sg206 unknown connected configured unknown

c2::sg207 unknown connected configured unknown

c2::sg210 unknown connected configured unknown

c2::sg211 unknown connected configured unknown

c2::sg212 unknown connected configured unknown

c2::sg213 unknown connected configured unknown

c2::sg216 unknown connected configured unknown

c2::sg217 unknown connected configured unknown

c2::sg218 unknown connected configured unknown

c2::sg219 unknown connected configured unknown

c2::sg222 unknown connected configured unknown

c2::sg223 unknown connected configured unknown

c2::sg224 unknown connected configured unknown

c2::sg225 unknown connected configured unknown

c2::sg228 unknown connected configured unknown

c2::sg229 unknown connected configured unknown

c2::sg230 unknown connected configured unknown

c2::sg231 unknown connected configured unknown

c2::sg234 unknown connected configured unknown

c2::sg235 unknown connected configured unknown

c2::sg236 unknown connected configured unknown

c2::sg237 unknown connected configured unknown

c3 scsi-bus connected configured unknown

c3::sg/c2t0l1 unknown connected configured unknown

c3::sg/c2t1l0 unknown connected configured unknown

c3::sg/c2t1l1 unknown connected configured unknown

c3::sg/c2t2l0 unknown connected configured unknown

c3::sg/c2t2l1 unknown connected configured unknown

c3::sg/c2t3l0 unknown connected configured unknown

c3::sg/c2t3l1 unknown connected configured unknown

c3::sg/c2t4l0 unknown connected configured unknown

c3::sg/c2t4l1 unknown connected configured unknown

c3::sg/c2t5l0 unknown connected configured unknown

c3::sg/c2t5l1 unknown connected configured unknown

c3::sg/c4t0l0 unknown connected configured unknown

c3::sg310 unknown connected configured unknown

c3::sg311 unknown connected configured unknown

c3::sg312 unknown connected configured unknown

c3::sg313 unknown connected configured unknown

c3::sg316 unknown connected configured unknown

c3::sg317 unknown connected configured unknown

c3::sg318 unknown connected configured unknown

c3::sg319 unknown connected configured unknown

c3::sg322 unknown connected configured unknown

c3::sg323 unknown connected configured unknown

c3::sg324 unknown connected configured unknown

c3::sg325 unknown connected configured unknown

c3::sg328 unknown connected configured unknown

c3::sg329 unknown connected configured unknown

c3::sg330 unknown connected configured unknown

c3::sg331 unknown connected configured unknown

c3::sg334 unknown connected configured unknown

c3::sg335 unknown connected configured unknown

c3::sg336 unknown connected configured unknown

c3::sg337 unknown connected configured unknown

c3::sg340 unknown connected configured unknown

c3::sg341 unknown connected configured unknown

c3::sg342 unknown connected configured unknown

c3::sg343 unknown connected configured unknown

c6 scsi-bus connected configured unknown

c6::rmt/14 tape connected configured unknown

c6::sg/c3t0l1 unknown connected configured unknown

c6::sg/c3t5l0 unknown connected configured unknown

c6::sg/c3t5l1 unknown connected configured unknown

c6::sg/c4t1l0 unknown connected configured unknown

c6::sg/c4t1l1 unknown connected configured unknown

c6::sg/c4t2l0 unknown connected configured unknown

c6::sg/c4t2l1 unknown connected configured unknown

c6::sg/c4t3l0 unknown connected configured unknown

c6::sg/c4t3l1 unknown connected configured unknown

c6::sg/c4t4l0 unknown connected configured unknown

c6::sg/c4t4l1 unknown connected configured unknown

c6::sg/c5t0l0 unknown connected configured unknown

c6::sg1304 unknown connected configured unknown

c6::sg1305 unknown connected configured unknown

c6::sg1306 unknown connected configured unknown

c6::sg1307 unknown connected configured unknown

c6::sg1320 unknown connected configured unknown

c6::sg1321 unknown connected configured unknown

c6::sg1322 unknown connected configured unknown

c6::sg1323 unknown connected configured unknown

c6::sg1336 unknown connected configured unknown

c6::sg1337 unknown connected configured unknown

c6::sg1338 unknown connected configured unknown

c6::sg1339 unknown connected configured unknown

c6::sg1352 unknown connected configured unknown

c6::sg1353 unknown connected configured unknown

c6::sg1354 unknown connected configured unknown

c6::sg1355 unknown connected configured unknown

c6::sg1368 unknown connected configured unknown

c6::sg1369 unknown connected configured unknown

c6::sg1370 unknown connected configured unknown

c6::sg1371 unknown connected configured unknown

c6::sg1384 unknown connected configured unknown

c6::sg1385 unknown connected configured unknown

c6::sg1386 unknown connected configured unknown

c6::sg1387 unknown connected configured unknown

c7 scsi-bus connected configured unknown

c7::sg/c4t0l1 unknown connected configured unknown

c7::sg/c4t5l0 unknown connected configured unknown

c7::sg/c4t5l1 unknown connected configured unknown

c7::sg/c5t1l0 unknown connected configured unknown

c7::sg/c5t1l1 unknown connected configured unknown

c7::sg/c5t2l0 unknown connected configured unknown

c7::sg/c5t2l1 unknown connected configured unknown

c7::sg/c5t3l0 unknown connected configured unknown

c7::sg/c5t3l1 unknown connected configured unknown

c7::sg/c5t4l0 unknown connected configured unknown

c7::sg/c5t4l1 unknown connected configured unknown

c7::sg/c6t0l0 unknown connected configured unknown

c7::sg1544 unknown connected configured unknown

c7::sg1545 unknown connected configured unknown

c7::sg1546 unknown connected configured unknown

c7::sg1547 unknown connected configured unknown

c7::sg1560 unknown connected configured unknown

c7::sg1561 unknown connected configured unknown

c7::sg1562 unknown connected configured unknown

c7::sg1563 unknown connected configured unknown

c7::sg1576 unknown connected configured unknown

c7::sg1577 unknown connected configured unknown

c7::sg1578 unknown connected configured unknown

c7::sg1579 unknown connected configured unknown

c7::sg1592 unknown connected configured unknown

c7::sg1593 unknown connected configured unknown

c7::sg1594 unknown connected configured unknown

c7::sg1595 unknown connected configured unknown

c7::sg1608 unknown connected configured unknown

c7::sg1609 unknown connected configured unknown

c7::sg1610 unknown connected configured unknown

c7::sg1611 unknown connected configured unknown

c7::sg1624 unknown connected configured unknown

c7::sg1625 unknown connected configured unknown

c7::sg1626 unknown connected configured unknown

c7::sg1627 unknown connected configured unknown

c8 fc-fabric connected configured unknown

c8::100000e00223ffec med-changer connected unconfigured unknown

c8::100000e00243ffec disk connected unconfigured unknown

c8::203400132144363a tape connected configured unknown

c8::203700132144363a tape connected configured unknown

c9 fc connected unconfigured unknown

pcisch0:hpc1_slot0 mult/hp connected configured ok

pcisch0:hpc1_slot1 ethernet/hp connected configured ok

pcisch0:hpc1_slot2 mult/hp connected configured ok

pcisch0:hpc1_slot3 pci-pci/hp connected configured ok

pcisch2:hpc2_slot4 pci-pci/hp connected configured ok

pcisch2:hpc2_slot5 mult/hp connected configured ok

pcisch2:hpc2_slot6 mult/hp connected configured ok

pcisch3:hpc0_slot7 unknown empty unconfigured unknown

pcisch3:hpc0_slot8 ethernet/hp connected configured ok

root@master:/usr/openv/volmgr/bin/driver#

I want someone to please help me out .I know this is the only place where i can find the answer .

I called Symantec manytimes , But I didn't find any good engineers . Everyone was in struggling , doing the same task whcih I did .

Please help me out .

Regards

huanglao2002 · ‎05-23-2013

First netbackup 6.5 is EOL.

from the cfgmadm -al output,i'm not sure all the device was found.

If os level the device is ok ,you can try to rebuild the sg device.

Marianne · ‎05-23-2013

Actually, your OS as well NBU version is EOSL.
Even your hba's are obsolete.

I have horror memories of Solaris 8 unloading st and sg drivers from memory and forceload entries had to be added to /etc/system.

There were also specific st patches that had to be installed to get NBU and st drivers to work properly.

My memory goes back more than 10 years ago. I have not seen any customer still using Solaris 8 since then (even down here in 'Dark Africa'!).

You cannot expect any Symantec engineer to know how to troubleshoot NBU on Solaris 8.
99.9% of device issues are OS-related.

PS: I have just found this in my 'Archive' pst in an email dated June 2001:

I have spoken to my 'friendly' tech support guy about scsi reserve/release.

It seems that there is a bug in Solaris 8. This is why we had to disable the scsi reserve/release. There is a Sun patch available for the st driver patch number (I think is) 108725-05 22 released March 2001 (best to check with Sun). There is going to be a Tech note on the VERITAS web site soon.

You NEED to upgrade your environment.

REALLY.

Handy NetBackup Links

Arjunkumar_bu · ‎05-23-2013

I understand , I need to upgrade the enviorment , But its going to take atleast 6 months to upgrade .,

Do you want me to go ahead and engage Solaris Admin to go ahead and install the above mentioned patch and give it a try , Please confirm the Patch Name/Number and what are the settings that I need to change as of now . We have more than 20 enviorments , which is running on 7.5 ,

But , I need to get this fixed , As I have plenty of data to restore . I am expecting about 100 TB to be restored shortly .

Kindly please help .

Regards

Marianne · ‎05-23-2013

Best to check for the newest Solaris 8 st patch that you can find.

Handy NetBackup Links

Arjunkumar_bu · ‎05-23-2013

After Installing the patch ,Do I need to run sg.install and sg.build and also do i need to reboot the server

Do I also need to do any configuaration changes in /kernel/drv/sg.conf and /kernel/drv/st.conf or /usr/openv/volmgr/bin/driver/st.conf or /usr/openv/volmgr/bin/driver/sg.conf or sg.links

RamNagalla · ‎05-23-2013

and also get your SA help to take out unidentified device entires form the sg.conf and sg.links

Arjunkumar_bu · ‎05-23-2013

Marianne van den Berg ,

Do I also need to add patch for sg drivers as well , or Do I need to change any settings for sg ,

After Installing the patch 108725-05 22 ,Do I need to run sg.install and sg.build and also do i need to reboot the server

Do I also need to do any configuaration changes in /kernel/drv/sg.conf and /kernel/drv/st.conf or /usr/openv/volmgr/bin/driver/st.conf or /usr/openv/volmgr/bin/driver/sg.conf or sg.links

Arjunkumar_bu · ‎05-23-2013

Do I still need to install this patch 108725-05 22 ??

Kindly Please confirm

Regards

Arjunkumar_bu · ‎05-23-2013

This is what I see on my system

root@master:/usr/openv/volmgr/bin/driver# patchadd -p | grep -i 10872*

Patch: 108714-05 Obsoletes: Requires: Incompatibles: Packages: SUNWdtbas SUNWdtbax

Patch: 108723-01 Obsoletes: Requires: Incompatibles: Packages: SUNWcarx SUNWcsr

Patch: 108725-07 Obsoletes: 109579-01 111449-01 Requires: 108528-11 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWcsu SUNWcsxu SUNWhea

Patch: 108725-10 Obsoletes: 109579-01 111449-01 Requires: 108528-11 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWcsu SUNWcsxu SUNWhea

Patch: 108725-12 Obsoletes: 109579-01 111449-01 Requires: 108528-11 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWcsu SUNWcsxu SUNWhea

Patch: 108725-13 Obsoletes: 109579-01 111449-01 Requires: 108528-11 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWcsu SUNWcsxu SUNWhea

Patch: 108725-22 Obsoletes: 109579-01 111449-01 Requires: 108528-11 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWcsu SUNWcsxu SUNWhea

Patch: 108725-25 Obsoletes: 109579-01 111449-01 Requires: 108528-11 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWcsu SUNWcsxu SUNWhea

Patch: 108725-27 Obsoletes: 109579-01 111449-01 Requires: 108528-11 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWcsu SUNWcsxu SUNWhea

Patch: 108727-10 Obsoletes: Requires: 108528-01 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWhea

Patch: 108727-18 Obsoletes: Requires: 108528-01 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWhea

Patch: 108727-19 Obsoletes: Requires: 108528-01 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWhea

Patch: 108727-25 Obsoletes: Requires: 108528-01 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWhea

Patch: 108773-12 Obsoletes: Requires: Incompatibles: Packages: SUNWxi18n SUNWxi18x SUNWxim SUNWximx

Patch: 108773-15 Obsoletes: Requires: Incompatibles: Packages: SUNWxi18n SUNWxi18x SUNWxim SUNWximx

Patch: 108773-18 Obsoletes: Requires: Incompatibles: Packages: SUNWxi18n SUNWxi18x SUNWxim SUNWximx

Patch: 108773-21 Obsoletes: Requires: 108652-86 Incompatibles: Packages: SUNWxi18n SUNWxi18x SUNWxim SUNWximx

Patch: 108773-23 Obsoletes: Requires: 108652-86 Incompatibles: Packages: SUNWxi18n SUNWxi18x SUNWxim SUNWximx

Patch: 108773-26 Obsoletes: Requires: 108652-86 Incompatibles: Packages: SUNWxi18n SUNWxi18x SUNWxim SUNWximx

Patch: 109896-30 Obsoletes: 109314-05 109341-03 109874-06 111528-03 114298-02 113421-01 115270-01 Requires: 108528-29 108725-15 109883-01 110609-04 Incompatibles: Packages: SUNWauda SUNWaudd SUNWauddx SUNWaudh SUNWcar SUNWcarx SUNWcsr SUNWcsu SUNWcsxu SUNWmdb SUNWmdbx SUNWuaud SUNWuaudx SUNWusb SUNWusbu SUNWusbx

Patch: 116959-11 Obsoletes: 108727-26 Requires: 108528-29 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWhea

Patch: 116959-12 Obsoletes: 108727-26 Requires: 108528-29 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWhea

Patch: 116959-15 Obsoletes: 108727-26 Requires: 108528-29 Incompatibles: Packages: SUNWcarx SUNWcsr SUNWhea

root@master:/usr/openv/volmgr/bin/driver#

huanglao2002 · ‎05-23-2013

I think install patch is not a good idea,you need try to find out why sgscan failed.

1 from the device layout, maybe some fault devices?

2 try to confirm OS level can see the devices.

3 try to build new sg deivces,and reboot.

Arjunkumar_bu · ‎05-23-2013

I have rebuilted the sg devices more than 5 times and also did a reboot more than 5 times but unfortunately still no luck :(

Regards

mph999 · ‎05-23-2013

Do you see the devices in cfgadm -al -o show_FCP_dev

I think the ideas about the versions / patches are valid, however, this was working previusly, and after a reboot it stop, which doesn't really sound liek a patch issue to me. But, then again, it could be the case where somechange was made and this was only 'picked up' after the reboot.

Sometimes devices don't show in cfgadm -al , hence the command I suggested above.

Martin

Marianne · ‎05-24-2013

Patch 108725-05 was the latest back in 2001. That was 12 years ago.

Please look for the latest st patch for Solaris 8 that you can find. (If still available on SUN/Oracle web site!)

Handy NetBackup Links

huanglao2002 · ‎05-24-2013

cfgadm -al -o show_FCP_dev is a useful command.

I forget most of the solaris command.

Arjunkumar_bu · ‎05-24-2013

I still dont see the drives , I have more than 10 drives as I told earlier .

root@master:/usr/openv/netbackup/logs/bptm# cfgadm -al -o show_FCP_dev

Ap_Id Type Receptacle Occupant Condition

c1 fc-private connected configured unknown

c1::21000004cf68853f,0 disk connected configured unknown

c1::21000004cf78db62,0 disk connected configured unknown

c1::21000004cf7fd3a0,0 disk connected configured unknown

c1::21000004cf83f439,0 disk connected configured unknown

c1::21000004cf83f874,0 disk connected configured unknown

c1::21000004cf83fdeb,0 disk connected configured unknown

c1::21000004cf83fea3,0 disk connected configured unknown

c1::21000004cf8f0435,0 disk connected configured unknown

c1::21000004cf8f0aa3,0 disk connected configured unknown

c1::21000004cfa36ab4,0 disk connected configured unknown

c1::21000011c643057c,0 disk connected configured unknown

c1::21000014c3a7c1e2,0 disk connected configured unknown

c1::508002000017a889 ESI connected configured unknown

c8 fc-fabric connected configured unknown

c8::100000e00223ffec,0 med-changer connected unconfigured unknown

c8::100000e00243ffec disk connected unconfigured unknown

c8::203400132144363a,0 tape connected configured unknown

c8::203700132144363a,0 tape connected configured unknown

c9 fc connected unconfigured unknown

pcisch0:hpc1_slot0 mult/hp connected configured ok

pcisch0:hpc1_slot1 ethernet/hp connected configured ok

pcisch0:hpc1_slot2 mult/hp connected configured ok

pcisch0:hpc1_slot3 pci-pci/hp connected configured ok

pcisch2:hpc2_slot4 pci-pci/hp connected configured ok

pcisch2:hpc2_slot5 mult/hp connected configured ok

pcisch2:hpc2_slot6 mult/hp connected configured ok

pcisch3:hpc0_slot7 unknown empty unconfigured unknown

pcisch3:hpc0_slot8 ethernet/hp connected configured ok

You have new mail in /var/mail/root

root@master:/usr/openv/netbackup/logs/bptm#

mph999 · ‎05-24-2013

Changer shows as unconfigured, not sure that is correct ????

mph999 · ‎05-24-2013

Try cfgadmin -c configure c8 (I think)

StefanosM · ‎05-24-2013

about the problem with robtest you have to run the command " unload d3 " before the move from drive to slot command.

Arjunkumar_bu · ‎05-24-2013

Still tape drives and robot not functioning , Anything else I can do here to fix this .......

root@master:/usr/openv/netbackup/logs/bptm# cfgadmin -c configure c8

bash: cfgadmin: command not found

root@master:/usr/openv/netbackup/logs/bptm# cfgadm -c configure c8

cfgadm: Library error: failed to create device node: 100000e00243ffec: Invalid argument

failed to create device node: 100000e00223ffec: I/O error

Operation partially successful. Some failures seen

root@master:/usr/openv/netbackup/logs/bptm# cfgadm -al -o show_FCP_dev

Ap_Id Type Receptacle Occupant Condition

c1 fc-private connected configured unknown

c1::21000004cf68853f,0 disk connected configured unknown

c1::21000004cf78db62,0 disk connected configured unknown

c1::21000004cf7fd3a0,0 disk connected configured unknown

c1::21000004cf83f439,0 disk connected configured unknown

c1::21000004cf83f874,0 disk connected configured unknown

c1::21000004cf83fdeb,0 disk connected configured unknown

c1::21000004cf83fea3,0 disk connected configured unknown

c1::21000004cf8f0435,0 disk connected configured unknown

c1::21000004cf8f0aa3,0 disk connected configured unknown

c1::21000004cfa36ab4,0 disk connected configured unknown

c1::21000011c643057c,0 disk connected configured unknown

c1::21000014c3a7c1e2,0 disk connected configured unknown

c1::508002000017a889 ESI connected configured unknown

c8 fc-fabric connected configured unknown

c8::100000e00223ffec,0 med-changer connected configured unknown

c8::100000e00243ffec disk connected unconfigured unknown

c8::203400132144363a,0 tape connected configured unknown

c8::203700132144363a,0 tape connected configured unknown

c9 fc connected unconfigured unknown

pcisch0:hpc1_slot0 mult/hp connected configured ok

pcisch0:hpc1_slot1 ethernet/hp connected configured ok

pcisch0:hpc1_slot2 mult/hp connected configured ok

pcisch0:hpc1_slot3 pci-pci/hp connected configured ok

pcisch2:hpc2_slot4 pci-pci/hp connected configured ok

pcisch2:hpc2_slot5 mult/hp connected configured ok

pcisch2:hpc2_slot6 mult/hp connected configured ok

pcisch3:hpc0_slot7 unknown empty unconfigured unknown

pcisch3:hpc0_slot8 ethernet/hp connected configured ok

VOX

sgscan and scan commands hang