solution to solve 98

[madhuri]

mounting xxxx

1/21/2014 5:41:01 PM - Error bptm(pid=6088) error requesting media, TpErrno = Robot operation failed     

1/21/2014 5:41:02 PM - Warning bptm(pid=6088) media id xxxx load operation reported an error     

1/21/2014 5:41:02 PM - current media xxxx complete, requesting next resource Any

1/21/2014 6:11:22 PM - Info bptm(pid=6088) EXITING with status 98 <----------        

1/21/2014 6:11:22 PM - end writing

1/21/2014 6:11:23 PM - Error ndmpagent(pid=5028) terminated by parent process         

1/21/2014 6:11:24 PM - Error ndmpagent(pid=5028) NDMP backup failed, path = UNKNOWN       

error requesting media (tpreq)(98)

[madhuri]

How can solve this issue

[Nicolai · Accepted solution]

 TpErrno = Robot operation failed     

Look like a tape drive issue. Down the tape drive and re-try the operation.

[Marianne]

Please share details about your environment and config:

Is this a new NDMP config?
Or did backups work fine previously?

What is OS on Master server?
(you have selected Windows 7, but I guess that is not your Master server OS).

Which NBU version and patch level?

Is Master server configured as NDMP media server?

Are drives shared between Master or Media server and NDMP host?

Which make/model NDMP?

How were devices configured? Using the Device Wizard or manually?
Please show output of the following on the NDMP media server (possibly your master server):
tpconfig -l
(command is in <install-path>\veritas\volmgr\bin)

[madhuri]

• sorry os on master server is windows server2003 r2 service pack2
• The previous backup are good.
• version of nb is 7.5.05

[Will_Restore]

tape cartridge stuck in the robot arm?

[Marianne]

Thanks for info provided so far.

Please show output of the following on the NDMP media server (possibly your master server):
tpconfig -l
vmoprcmd -d
(commands are in <install-path>\veritas\volmgr\bin)

Are drives shared between Master server and NDMP host?
Are backups working on Master server STU? (Only NDMP failing?)

Please create bptm log folder on the master/media server under <install-path>\veritas\netbackup\logs\.

After next failure, copy the log file in bptm folder to bptm.txt and upload as File attachment.

[sri_vani]

Does the previous successful backup using the same tape drive and media?

please provide us the scan ,tpconfig -d and tpautoconf -t outputs