BESR 2010 Management Solution not Installing...Getting Error 3

[dlowe]

For the life of me I cannot get this installed.  I keep getting:
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Symantec Backup Exec System Recovery 2010 Management Solution 9.0

02-25-2010,14:50:48 : Executing PreInstallChecks
02-25-2010,14:50:48 : Executing CPreRequisite::IsAdministrator
02-25-2010,14:50:48 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express SQLEXPRESS instance.
02-25-2010,14:50:48 : SQLEXPRESS SQLx setup file is SQLEXPR32.EXE.
02-25-2010,14:50:55 : CDlgInstallOptions Pass Function.
02-25-2010,14:51:00 : InstallProducts Entering
02-25-2010,14:51:00 : DotNet35 or DotNet35sp1 Found
02-25-2010,14:51:00 : BESRS_InstallSQL
02-25-2010,14:51:00 : "C:\BESR\BESR_2010_9.0.0.35695_Management_Solution\SQLExpress\SQLEXPR32.EXE" /wait /qn /norestart /lv "C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Summary.txt" INSTANCENAME=SQLEXPRESS SQLACCOUNT="NT AUTHORITY\SYSTEM" SQLPASSWORD="" ADDLOCAL=SQL_Engine,SQL_Data_Files,SQL_Replication,Client_Components,Connectivity SAPWD=***** DISABLENETWORKPROTOCOLS=0
02-25-2010,14:53:27 : The SQL Express install used 0 MB bytes of disk space.
02-25-2010,14:53:27 : Executing BESRS_SetSQLMaxMemory
02-25-2010,14:53:27 : Executing SQL_SetSQLMaxMemory
02-25-2010,14:53:27 : Executing SQL_DBLogonSession
02-25-2010,14:53:27 : DRIVER={SQL Server};SERVER=BESR\SQLEXPRESS;Trusted_Connection=Yes;DATABASE=master
02-25-2010,14:53:28 : Connected to SQL Server.
02-25-2010,14:53:28 : Total physical memory: 4092 MB. Setting SQL server max memory to 1023 MB
02-25-2010,14:53:28 : SQL Server max memory has been set.
02-25-2010,14:53:28 : Set SQL maximum server memory returns: 0
02-25-2010,14:53:28 : Copying Symantec Install Package to Program Files
02-25-2010,14:53:28 : Entering CopySIPToLocal
02-25-2010,14:53:29 : Extracting Symantec Install Package
02-25-2010,14:53:29 : ExtractSIP Entering
02-25-2010,14:53:35 : The Symantec Install Package used 0 MB bytes of disk space.
02-25-2010,14:53:35 : Deleting Symantec Install Package from Program Files
02-25-2010,14:53:35 : DeleteSIPFromLocal Entering
02-25-2010,14:53:35 : The installer encountered an error while installing the Symantec Installation Manager. Error 3
02-25-2010,14:53:35 : The Symantec Installation Manager install logs are located in C:\DOCUME~1\dlowe\LOCALS~1\Temp\AIM Logs
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I first tried installing this on Windows Server 2008 R2 x64 but, quickly found out this OS is not supported.  I rebuilt the server using Windows Server 2003 R2 Standard with SP2 (32 bit) and configured the system drive with 50GB of space which left about 40GB free after the Windows installation.  I then installed IIS with ASP.NET and updated Windows with IE8 and Silverlight 3.  I downloaded BESR_2010_9.0.0.35695_Management_Solution.zip and mounted the .iso and attempted to install it.  After it installed .Net 3.5 and SQLExpress it tries to extract and this is where it fails.  As a test I setup Windows Server 2003 Standard with SP1 using a full 160GB drive for the system and had the same results.  I also tried re-downloading this but it still fails.

Can anyone shed some light on this?  I have read something about installing SQLExpress first then installing BESR Management but that either didn't work for me or I missed something during the process as the explanation wasn't detailed in any way. 

[Lyons042]

I get the exact same thing you get.  The AIM Logs folder it says it creates doesn't even exist.  It breaks before you even get to that point.  I tried manually running the SIP (SYMANTEC_INSTALL_PACKAGE.EXE) in the install package folder and it tells me I don't have permissions to do so.  Even though I am logged in as the local Administrator.  It appears that this package has some issues.

Anyone have any further ideas?

Thanks

[DTECH]

Symantec please help!!!  The same issue is happening to me.

[Martezzz]

Symantec Backup Exec System Recovery 2010 Management Solution 9.0

08-06-2010,14:53:46 : Executing PreInstallChecks
08-06-2010,14:53:46 : Executing CPreRequisite::IsAdministrator
08-06-2010,14:53:46 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express SQLEXPRESS instance.
08-06-2010,14:53:46 : SQLEXPRESS SQLx setup file is SQLEXPR32.EXE.
08-06-2010,14:53:48 : CDlgInstallOptions Pass Function.
08-06-2010,14:53:51 : InstallProducts Entering
08-06-2010,14:53:51 : DotNet35 or DotNet35sp1 Found
08-06-2010,14:53:51 : Executing BESRS_SetSQLMaxMemory
08-06-2010,14:53:51 : Set SQL maximum server memory returns: 0
08-06-2010,14:53:51 : Copying Symantec Install Package to Program Files
08-06-2010,14:53:51 : Entering CopySIPToLocal
08-06-2010,14:54:24 : Extracting Symantec Install Package
08-06-2010,14:54:24 : ExtractSIP Entering
08-06-2010,14:54:25 : The Symantec Install Package used 0 MB bytes of disk space.
08-06-2010,14:54:25 : Deleting Symantec Install Package from Program Files
08-06-2010,14:54:25 : DeleteSIPFromLocal Entering
08-06-2010,14:54:25 : The installer encountered an error while installing the Symantec Installation Manager. Error 3


I'M TIRED OF EVERYDAY TROUBLESHOOTING SYMANTEC ISSUES............

 

[Martezzz]

Just RUN - BESR_DVD\INSTALL PACKAGE\SYMANTEC_INSTALL_PACKAGE.EXE     or    extract "SYMANTEC_INSTALL_PACKAGE.EXE" and then RUN

symantec_sim_7_0_kb47826_sp2.exe.

Then everything will go as intended....

[DrxBob]

That does not work. I called support and they acknowledged a problem with the download ISO, but promised it would be fixed in a new ISO download version - i downloaded that today, with absolutely the exact same symptoms. If any of you have found a solution to this since you posted last year, i'd LOVE to hear what it was!

[davidcosta]

WHY?

[RRE]

Hi there ,

If you have downloaded a new ISO image , Did you tried to use a different a extracter other that the one you already have . Extract the files using a diff extracter & then try installation.

eg(Winrar , isomagic)