When uninstalling the product, there is usually prompting regarding completely removing the product, or leaving enough behind so that a new version install can salvage the image jobs. The logical assumption is that the upgrade process is supposed to search for the image job locations even if the registry settings mentioned in the technote above are gone. Since Symantec has owned this product, it has gone through four version series, i.e. 3.x, 6.x, 7.x, and 8.x. One would hope that they have standardized on user settings locations by now.
In the case of direct upgrade, the process is supposed to uninstall the previous version just enough to make importing the previous user setings possible. Luckily the job settings are not stored in the registry.
Perhaps the process has improved, but I opted to go the clean install route after too many failed upgrades. I didn't lose any job settings, but as previously noted, those were taken out of the equation via VBS scripts.
